Ratings based on 987 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Jan 2025
The staff is exceptionally friendly, and the property is impeccably clean and conveniently located near the town center. Restaurants and shopping areas are easily accessible on foot. Breakfast was excellent, with the restaurant manager preparing fresh eggs daily.
Comment from Hotel Management
20 Jan 2025 by Hotel Management, Hotel Management
Dear Narayan,Thank you so much for taking the time to write such a wonderful review! We're thrilled to hear that you had an enjoyable stay with us, and that our staff, property, and amenities met your expectations. Providing the best possible service and experience for our guests is always our top priority, and we're happy to see that we succeeded in doing so for you. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back again soon!
by A verified traveler
Posted 15 Jan 2025
I absolutely loved my stay at this hotel. The staff are incredible, with a specific shout out to Salih and Sezgin. They went out of their way to make us feel welcomed, book us accommodations for our ride to the airport very early morning, set up the sauna, and just were so informative and pleasant to speak with. It is in a perfect location, close to all tourist attractions and public transport. Rooms and views are beautiful. The only thing I could say is that the noises from ppl in the hallways / doors closing / elevator is very loud, but still doesn’t change the amazing time we had at this hotel. Thank you again
Comment from Hotel Management
20 Jan 2025 by Hotel Management, Hotel Management
Dear Chelsey,Thank you so much for sharing your wonderful experience at our hotel! It's fantastic to know that our staff, provided such exceptional service and made you feel so welcome during your stay. We are honored that our location, rooms, and views exceeded your expectations. Your feedback greatly appreciated and we will take it into consideration as we continue to improve our accommodations. Thank you once again for choosing our hotel and we hope to have the pleasure of welcoming you back in the future.
by A verified traveler
Posted 15 Jan 2025
The staff are absolutely excellent in their service to guests. My girlfriend arrived hours before my flight came in, and they made sure she felt welcomed and safe.
The Turkish breakfast/buffet is very good. If you are pressed on time, this is a great start to the day.
My complaints are few and far between:
1. I stayed in the deluxe suite, and the shower door, between the tub and the rest of the bathroom, is small and pretty much useless. Water gets everywhere.
2. Amex and Visa were not accepted for added costs (minibar, shuttle, etc). Not a huge deal, since there's an ATM close by that accepts all of this. It's a bit cumbersome carrying around 13,000 Lira.
Overall, this is a perfect choice, course to the main tourist sites and public transportation. Some of the best (and worst) restaurants are also very close.
Comment from Hotel Management
20 Jan 2025 by Hotel Management, Hotel Management
Dear Keith,Thank you so much for your thorough and honest review! We're delighted to hear that you enjoyed our warm hospitality, comfortable accommodations, and excellent breakfast options. Our top priority is to ensure that our guests have a pleasant and hassle-free stay, and we will continue to strive for excellence in all aspects of our service. We're thrilled that you found our location convenient and accessible, and that you were able to enjoy the many nearby attractions and amenities.
by A verified traveler from Spring Lake
Posted 13 Jan 2025
The staff, Mr. Salih, Ms. Melika, Mr. Ibrahim, and the rest of the staff, very professional, friendly, helpful, and their warm welcome.
Great Breakfast, very clean hotel.
You should try the Massage Lady, she was great, the best massage I ever had.
The Hammam and Steam Room, very relaxing.
Thank you for making us feel at home.
Comment from Hotel Management
20 Jan 2025 by Hotel Management, Hotel Management
Dear Mr Mohammed,It sounds like you had an absolutely incredible stay with us! We're thrilled to hear that our staff went above and beyond to provide you with exceptional service and ensure that you felt right at home. We pride ourselves on our warm hospitality, delicious breakfast offerings, and relaxing amenities, and it's wonderful to know that you were able to enjoy all of these aspects of your stay. We're particularly delighted that you enjoyed the massage service and the hammam, which are both excellent ways to unwind and rejuvenate. Thank you for choosing our hotel and for taking the time to share your wonderful experience with us.
by A verified traveler from Ithaca
Posted 5 Jan 2025
The location is ideal for walking to the main site. The hotel is relatively clean, but the rooms were not comfortable specifically in temperature control. And the entire week we were there. It was a smell of sewage which was unpleasant. If you open the windows, it was quite noisy. Staff was very friendly. Breakfast was excellent.
Comment from Hotel Management
7 Jan 2025 by Hotel Management, Hotel Management
Thank you for sharing your feedback. We are pleased to hear that you found our location ideal, enjoyed the breakfast, and appreciated the friendliness of our staff. We would like to clarify that the smell you mentioned is likely the natural sea breeze, which can sometimes carry strong scents in the Sultanahmet area. As for the noise, being located in a vibrant, historic district, some level of sound can be expected, especially when windows are open. We understand this might have been a disturbance, and we will take this into consideration for future improvements. We truly appreciate your comments and hope to welcome you back again.With Best Regards,
by A verified traveler
Posted 3 Jan 2025
The room purchased was nothing of the sort published. Little hotel with nice staff but it does mot correspond with the status/quality it pretends it has. Well located.
Comment from Hotel Management
7 Jan 2025 by Hotel Management, Hotel Management
Dear Nicolas,Thank you for sharing your feedback. We're glad to hear that you found our staff nice and appreciated the hotel's location. However, we respectfully disagree with your assessment regarding the hotel's status and quality. We work hard to maintain a high standard and ensure our rooms reflect the images published on our website. While we understand that your experience may not have fully met your expectations, we strive to provide a consistent and quality experience for all our guests. We appreciate your feedback and hope to welcome you again in the future.
by A verified traveler
Posted 3 Jan 2025
The property itself was average and need some updating. The staff were great though
Comment from Hotel Management
7 Jan 2025 by Hotel Management, Hotel Management
Dear Bibi,Thank you for your feedback. We're happy to hear that you had a positive experience with our staff. We also appreciate your comments about the property and understand your concerns regarding the need for updates. Please be assured that we are continuously working on improvements to enhance the comfort and experience of our guests. Your feedback is valuable to us, and we hope to have the opportunity to welcome you back in the future with updated facilities.
by A verified traveler
Posted 2 Jan 2025
We stayed in the Executive Room with a sea view, and it was an amazing experience. The location is fantastic, the rooms are beautifully maintained, and the view from the balcony is absolutely stunning in both directions. The staff were incredibly helpful and made our stay even more comfortable with their attentive service.
The only disappointment was breakfast—there weren’t many options for vegetarians who don’t eat eggs or fish. A bit more variety would have made the stay flawless.
Overall, a wonderful stay in a stunning property with great staff! We’d definitely recommend it.
Comment from Hotel Management
3 Jan 2025 by Hotel Management, Hotel Management
Dear Bharat,Thank you for sharing your wonderful experience with us. We’re delighted that you had a fantastic stay and enjoyed the Executive Room’s stunning views and our attentive staff’s hospitality. Your feedback regarding breakfast variety is appreciated and will be taken into consideration to improve our service. We strive to provide an exceptional stay for all our guests. Thank you again for your recommendation, and we hope to welcome you back soon!With Best Regards,
by A verified traveler
Posted 1 Jan 2025
Pros: large suite rooms, super clean, rich breakfast service, quite and very close to sea side and also very close to historic district. Cons: lets say maybe limited lobby area (but you can seat and relax at the dining area with balcıny).
Comment from Hotel Management
3 Jan 2025 by Hotel Management, Hotel Management
Dear Mr. Fahri,Thank you for your feedback. We're delighted to hear you enjoyed our large suite rooms, cleanliness, and convenient location. We appreciate your honest comment about our lobby area, which we will consider for future improvements. Thank you for choosing our hotel and we hope to welcome you back in the future!With Kind Regards
by A verified traveler
Posted 21 Dec 2024
Comment from Hotel Management
24 Dec 2024 by Hotel Management, Hotel Management
Dear Miss Irina,Thank you taking the time to share your feedback with us. It means a lot to know that we have exceeded your expectations and provided you with a memorable stay. Your review is a valuable source of information and encouragement for us to continue providing the best possible service to our guests. We look forward to welcoming you back soon and creating more wonderful memories for you. Thank you again for choosing our hotel!
