6/10 Okay
Paul
Traveled with family
Nov 23, 2024
Liked: Staff & service
Disliked: Amenities
The room I paid for wasn't available until two days later and I had to ask for it. The tub leaked and it was extremely noisy until 3:30am.
I asked to check out early and that was refused. I got offers of lower priced trips to the airport instead. The finally offered a credit of 1 day when I was leaving two days early after multiple days of not being able to use the tub/shower without the room flooding. That was then later revoked saying that it was too difficult to credit me and I settled for a credit for an earlier ride to the airport which was less than the equivalent of one night. The people were nice and friendly but the customer service was extremely poor considering the circumstances.
I regret having you leave this review but was given little choice.
Paul
Stayed 10 nights in Nov 2024