Ratings based on 755 Verified Reviews
4.0 Room cleanliness
3.8 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Mahboula
Posted 21 Dec 2024
Easy check in...welcoming staff...nice hotel.
Comment from Hotel Management
23 Dec 2024 by Esra Özpınar / Misafir İlişkileri Müdürü, Hotel Management
Değerli Misafirimiz,Otelimizi tercih ettiğiniz ve konaklamanızı değerlendirdiğiniz için teşekkür eder sizi en kısa zamanda yeniden ağırlamayı ümit ederiz.Saygılarımızla,
by A verified traveler
Posted 27 Nov 2024
Yes
Comment from Hotel Management
30 Nov 2024 by Esra Özpınar / Guest Relations Manager, Hotel Management
Dear Valued Guest,We are glad to see that you had a pleasant stay in general. If there was any inconvenience please share with us the details so that we can improve our service quality. We hope to welcome you soon.Best Regards,
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Esra Özpınar / Guest Relations Manager, Hotel Management
Dear Valued Guest,We are so happy to know that you had a pleasant stay. Thank you for sharing your positive reviews. We look forward to welcoming you again in the nearest future.
by A verified traveler from Sunny Isles Beach
Posted 30 Aug 2024
They tried to charge me twice. While I already fully paid for my stay ahead of time, they charged my card again when I checked out. There is still a pending charge on my card statement and they are responding.
Comment from Hotel Management
11 Sep 2024 by Esra Özpınar / Guest Relations Manager, Hotel Management
Dear Valued Guest,The pre-authorized amount has been cancelled at your check out date and refund takes upto 3 weeks due to international banks' process. Please contact with your bank. We hope to welcoming you back again and have the chance to provide you a better stay. Best Regards,
by A verified traveler
Posted 15 Jul 2024
This hotel is in a great location, easy to catch the bus or call a taxi. Overall staff were helpful and eager to help, when we had some issues with dirty towels they helped and fixed the issue right away. Check in and check out were simple and room was quiet with good AC. Overall we liked staying here.
Comment from Hotel Management
15 Jul 2024 by Esra Özpınar / Guest Relations Manager, Hotel Management
Dear Valued Guest,We are so glad to see your positive reviews and hope to welcoming you again in the nearest future.Best Regards,
by A verified traveler
Posted 14 Jul 2024
The lobby is great. The location is weird. In Room 401 the bathroom stinks. The reception and guest relation staff need training. When you have a problem, first they blame you. Then lie. When you are enraged, offer remedy, but it is so humiliating that you decline. Their motto towards guests is “we do not care”.
Comment from Hotel Management
15 Jul 2024 by Esra Özpınar / Guest Relations Manager, Hotel Management
Dear Valued Guest,First of all we would like to thank you for choosing our hotel. Regarding the inconvenience you had you totally understood us wrongly and did not accept our compansation. We hope to welcoming you back again and have the chance to provide you a better stay.Best Regards,
by A verified traveler
Posted 14 Jul 2024
Very professionally maintained
Comment from Hotel Management
15 Jul 2024 by Esra Özpınar / Guest Relations Manager, Hotel Management
Dear Valued Guest,Your positive review made us very happy, thank you for the time you have given to share them with us. We hope to welcoming you back again soon.Best Regards,
by A verified traveler
Posted 1 Jul 2024
It was so nice and full respectful staffs
Comment from Hotel Management
2 Jul 2024 by Esra Özpınar / Guest Relations Manager, Hotel Management
Dear Valued Guest,We are so glad to see your positive review, thank you for sharing them with us. We hope to welcoming you again soon.Best Regards,
by A verified traveler
Posted 10 Jun 2024
Comment from Hotel Management
1 Jul 2024 by Esra Özpınar / Guest Relations Manager, Hotel Management
Dear Valued Guest,We appreciate the time you have given to evaluate your stay with us. We hope to seeing you again in the nearest future.Best Regards,
by A verified traveler
Posted 9 May 2024
Excellent hotel, guest relations (mainly Tolga and his colleague) made me feel valued and welcome and were also very helpful in organising excursions and extras I wanted included for my anniversary, great customer service & experience overall.
Comment from Hotel Management
10 May 2024 by Esra Özpınar / Guest Relations Manager, Hotel Management
Dear Valued Guest,We are so glad to know that you were satisfied with your stay. Thank you very much for sharing your positive reviews. We hope to welcoming you again in the nearest future.Best Regards,
