Ratings based on 923 Verified Reviews
3.5 Room cleanliness
3.6 Service & staff
3.1 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
This hotel is not confortable and sure not a 5 star
Comment from Hotel Management
23 Nov 2024 by Dedeman İstanbul Hotel Management, Hotel Management
Dear Djibril Guisse,Thank you for taking the time to give your feedback about our hotel. We are sorry that we did not meet your expectations during your stay. In order to provide better service to our guests, your feedback will be taken into account and actions will be taken for renewal. We hope you will give us another chance to remedy the situation.Best Regards
by A verified traveler
Posted 22 Oct 2024
Great place to stay. Everyone was polite and friendly, Cansu went above and beyond to ensure everything was great.
Comment from Hotel Management
23 Oct 2024 by Dedeman İstanbul Hotel Management, Hotel Management
Dear Seylan,Thank you so much for your review your recent stay at our hotel. First of all, we are pleased to read that you were overall satisfied with the services and facilities provided by our hotel. It is particularly warming to receive a compliment like yours, and to know that our efforts to provide superior service and hospitality are represented by all staff. We are looking forward to welcoming you in our property, once again. Best Regards,
by A verified traveler
Posted 21 Oct 2024
Hi
Comment from Hotel Management
22 Oct 2024 by Dedeman İstanbul Hotel Yönetimi, Hotel Management
Değerli misafirimiz Nihal Hanım ,Konaklamanız sonrası değerli zamanınızdan ayırıp paylaştığınız geri bildiriminiz için teşekkür ederiz. Olumlu geri bildirimler almak her zaman mutluluk vericidir. Sizi tekrar aramızda görmekten mutluluk duyar ve en kısa zamanda otelimizde tekrar ağırlamayı umarız.Saygılarımızla,
by A verified traveler from Brooklyn
Posted 15 Oct 2024
Terrible! We gave this hotel a chance not once but 4 times this year just because the location is great for our trips to Istanbul and the price is better than the hotels nearby. First of all, the front desk staff were always so nice and they always tried to help us due to the problems we were having each time we stayed. And, I did not want to write a comment so far as I did not want anyone to loose their jobs but this hotel needs serious consideration about their cleaning services. The uncleanness of the room we stayed at this last time after a 16 hour flight was unacceptable. There were blood stains and crumbs on the bed sheet at the first room they gave us. When we told them about it they gave us a new room. It looked like one of their biggest rooms in the hotel which we appreciated. But, the room was full of old furnitures, towel with stains on them (4 out of 6 towels to be exact) and dust everywhere like nobody stayed in that room or cleaned for a long time. There were dark spots on the toilet that came off when wiped off which means it was not cleaned properly. Every time we stayed at this hotel, we had dirty and old towels which made us call the reception and ask for a new one.
And lastly, for some reason, 3 out of the 4 different floors we stayed at, the floors were all tilted which makes you feel unsafe at a city like Istanbul where big earthquakes happen
We are never staying at this hotel again unless they update their rooms and their cleaning service
Comment from Hotel Management
16 Oct 2024 by Dedeman İstanbul Hotel Management, Hotel Management
Dear Our Valued Guest Ekin,We would like to extend our sincerest thanks for choosing Dedeman Istanbul Hotel and would like you to know that the time you took to share your rating is extremely valuable to us We are sorry that you were not satisfied with your stay in general.We would like you to know that we will take your criticisms into consideration in our renovation plans and reminder trainings in the coming period and we will take appropriate measures to solve the problem and prevent it from occurring in the future. On the other hand, we kindly ask you to accept our apologies for the inconveniences you have experienced in our hotel. Necessary information has been shared with our department managers We offer our regards in the hope of providing a service that will meet your expectations on your next visit.Sincerely yours,
by A verified traveler
Posted 12 Oct 2024
Thnaks ms. Aysegul, for very helpful welcome.
Comment from Hotel Management
12 Oct 2024 by Dedeman İstanbul Hotel Management, Hotel Management
Dear Emre Yakın,Thank you for your grades and good comments of Dedeman Hotel Istanbul. We are glad that you enjoyed your stay and hope to see you again very soon.Kind Regards,
by A verified traveler
Posted 12 Oct 2024
Thanks staff, for a very good travel.
Comment from Hotel Management
12 Oct 2024 by Dedeman İstanbul Hotel Yönetimi, Hotel Management
Değerli Emre Yakın,Zaman ayırıp bize 5 yıldız verdiğiniz için çok teşekkür ederiz! Olumlu geri bildirimleriniz bizim için çok şey ifade ediyor ve bizimle olan deneyiminizden memnun kaldığınızı duymaktan mutluluk duyuyoruz.Sizi yakında tekrar ağırlamayı sabırsızlıkla bekliyoruz!Saygılarımla,
by A verified traveler
Posted 12 Oct 2024
Wow, Exceptional, Staff is friendly and very helpful,
Thank you
Comment from Hotel Management
12 Oct 2024 by Dedeman İstanbul Hotel Yönetimi, Hotel Management
Dear Emre Yakın,Thank you for sharing your comments regarding your stay at Dedeman Hotel Istanbul. It is always of great importance for us to know the positive opinions of our guests. We would like to state that we will share your nice comments about our services with our team. Knowing the positive opinions of our guests about our services, which we aim to maximize guest satisfaction, always encourages us for new initiatives. We would like to thank you once again for sharing your opinions about our services with us, and we would like to state that we will be happy to serve you again on your next trip.Best Regards,
by A verified traveler
Posted 12 Oct 2024
Most elegeant hotel in this araea,
Thanx to staff ,
Comment from Hotel Management
12 Oct 2024 by Dedeman İstanbul Hotel Yönetimi, Hotel Management
Sevgili misafirimiz Emre Yakın,Değerli görüşlerinizi paylaştığınız için teşekkur ederim.Siz değerli misafirlerimizin memnuniyetini ve konforunu sağlamak ekibimizin en önemli amacidir. Konaklama sürecinizde beklentilerinizi karşılayabildiğimizi ve sunmuş olduğumuz hizmetten memnun kaldığınızı duyduğumuz için çok mutlu olduk ve onur duyduk. Saygılarımla,
by A verified traveler
Posted 11 Oct 2024
Everything was excellent. Super helpful and professional staff. The best in Istanbul in terms of price and quality
Comment from Hotel Management
12 Oct 2024 by Dedeman İstanbul Hotel Management, Hotel Management
Dear Mehmet Akincilar, Thank you so much for your review your recent stay at our hotel. First of all, we are pleased to read that you were overall satisfied with the services and facilities provided by our hotel. It is particularly warming to receive a compliment like yours, and to know that our efforts to provide superior service and hospitality are represented by all staff. We are looking forward to welcoming you in our property, once again. Sincerely Yours,
by A verified traveler
Posted 14 Sep 2024
We stayed multiple times on that property. We always happy with stay. The property is well maintained. Staff is very kind, helpful and follow up daily for any feedback. The location is excellent to access to restaurants, shopping centers and touristic areas. Check-in and check-out processes are quick. There are attached coffee shop, valet parking, seating area with bar and restaurant which they were very convenient when needed. We would strongly recommend the hotel.
Comment from Hotel Management
14 Sep 2024 by Dedeman İstanbul Hotel Management, Hotel Management
Dear Dilaver,Thank you for deep-felt review. We are glad that there were so many positive aspects to your stay. We thank you for your high appreciation about our hospitality. It is particularly warming to receive a compliment like yours, and to know that our efforts to provide superior service and hospitality are represented by all staff. We are looking forward to welcoming you in our property, once again.Kind Regards,
