Ratings based on 91 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Aug 2024 on Hotels
it's was an lovely stay and the shopping outlet is a 2 min walk.. this is the third time I stay in this hotel, each year we spend two to three nights... and there is a lion park and an aquarium and a theme park.
Comment from Hotel Management
16 Sep 2024 by Ayça ATAŞ / DESK MANAGER, Hotel Management
Dear TareqThank you for taking the time to tell us about your experience at Crowne Plaza ISTANBUL TUZLA VIAPORT MARINA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
by A verified traveler
4 of 5
Posted 15 Aug 2024 on HotelsGood for a two nights
The internet speed is not bad
The bed is ok
Comment from Hotel Management
21 Aug 2024 by Ayça ATAŞ / DESK MANAGER, Hotel Management
Dear Hamad,Thank you for taking the time to tell us about your experience at Crowne Plaza ISTANBUL TUZLA VIAPORT MARINA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,
by A verified traveler
Posted 17 Jul 2024
Your vip means nothing to the hotel.
It is only a title with no benefits
Comment from Hotel Management
17 Jul 2024 by Ayça ATAŞ / DESK MANAGER, Hotel Management
Dear Ehsan,Thank you for taking the time to tell us about your experience at Crowne Plaza ISTANBUL TUZLA VIAPORT MARINA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,
by A verified traveler from Nuzha
Posted 13 Jul 2024
Unfortunately they charged me double! I paid thru Expedia & hotel reception asked for my credit card & charged me. I thought maybe I didn’t pay, later on I noticed the double payment. No VIP benefits at all.
Comment from Hotel Management
16 Sep 2024 by Ayça ATAŞ / DESK MANAGER, Hotel Management
Dear Abdulrahman,Thank you for taking the time to tell us about your experience at Crowne Plaza ISTANBUL TUZLA VIAPORT MARINA.As our conversation, the payment back to your account. We hope that you will give us the opportunity to serve you again in the future.
by A verified traveler
enjoyable hotel near all attractions.
Posted 10 Jul 2024 on HotelsOur stay was amazing and full of pleasure . It was one of the best holidays that we enjoyed.
The food and view is wonderful, Wifi is excellent.
This will be one of our best properties that we will visit every time we come to Istanbul.
It is in a waking distance from all the attractions there, I suggest that you give some discount to access the aquapark and theme-park ;)
All the services were 100%
It is a bit expensive especially the rate with breakfast.
Thank you
Comment from Hotel Management
17 Jul 2024 by Ayça ATAŞ / DESK MANAGER, Hotel Management
Dear Rasha,Thank you for taking the time to tell us about your experience at Crowne Plaza ISTANBUL TUZLA VIAPORT MARINA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Regards,
by A verified traveler
Posted 29 Jun 2024
Stayed for business reasons - excellent location for restaurants and shops.
Comment from Hotel Management
29 Jun 2024 by Ayça ATAŞ / DESK MANAGER, Hotel Management
Dear Stephen,Thank you for taking the time to tell us about your experience at Crowne Plaza ISTANBUL TUZLA VIAPORT MARINA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
by A verified traveler
Posted 28 Jun 2024
Wonderful location for shopping and children activities as well as dinning options. Friendly helpful staff with very positive attitude
Comment from Hotel Management
28 Jun 2024 by Ayça ATAŞ / DESK MANAGER, Hotel Management
Dear MohammedThank you for taking the time to tell us about your experience at Crowne Plaza ISTANBUL TUZLA VIAPORT MARINA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
by A verified traveler
Posted 28 Jun 2024
I didn’t like restaurants & dining options
Comment from Hotel Management
28 Jun 2024 by Ayça ATAŞ / DESK MANAGER, Hotel Management
Dear Rebaz,Thank you for taking the time to tell us about your experience at Crowne Plaza ISTANBUL TUZLA VIAPORT MARINA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly at 00902165600660 or fo@cpistanbulmarina.com.
by A verified traveler
Posted 24 Jun 2024
The receptionist was rude and unfriendly. I mentioned I was a vip and he questioned me to show him proof.
When I showed him, he dismissed it. Continued to say we will have to wait for a room. we waited about 45 minutes. While we were waiting they were trying to sell us a boat ride. He said it was 100 dollars then by the end he said it should be $250. I said no thank you. Then while we were walking we went over the water. And got the same offer for $130. So that left a bad taste in my mouth. We asked for an extra bed. Never got it until I reminded them. In the morning there was a flood in the bathroom bc the drain was not working. My suitcase and shoes was soaked. To top it off the lights in the room kept going on all night. It was a nightmare. We went there to go to the spa as it said there was one and there was no spa! I have stayed at a Crowne plaza in before and this one was a nightmare.
The resturant people were very nice and helpful! We paid for breakfast and since we had a flood and had to clean it up we missed it and they did not even care! Never again .
Comment from Hotel Management
17 Jul 2024 by Ayça ATAŞ / DESK MANAGER, Hotel Management
Dear Uray,Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza ISTANBUL TUZLA VIAPORT MARINA.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Regards
by A verified traveler
Posted 21 Jun 2024
Great walking area by the water for shopping and food
Comment from Hotel Management
24 Jun 2024 by Ayça ATAŞ / DESK MANAGER, Hotel Management
Dear Yousef,Thank you for taking the time to tell us about your experience at Crowne Plaza ISTANBUL TUZLA VIAPORT MARINA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly at 00902165600660 or ayca.atas@cpistanbulmarina.com.Sincerely,Ayca Atas Reception Manager00902165600660ayca.atas@cpistanbulmarina.com
