Ratings based on 319 Verified Reviews
3.7 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Oct 2024
Very nice staff, the hotel is ok considering its budgety price
Comment from Hotel Management
26 Oct 2024 by General manager , Hotel Management
Dear guest,thank you so much for the fantastic rating! We're thrilled to hear that you enjoyed your experience with us. Your feedback motivates us to keep up the great work. Looking forward to welcoming you back!Best regards, BLACK ART Hotel Team
by A verified traveler
Perfect area for amenities, shopping.
Posted 7 Aug 2024 on HotelsKind staff, helpful and supportive.
Comment from Hotel Management
7 Aug 2024 by General manager , Hotel Management
Hello Ms. Cristina, thank you very much for taking the time to leave your valuable comment.
by A verified traveler
Posted 19 Nov 2023
Месторасположение рядом с консульство. Удобно.
Comment from Hotel Management
19 Nov 2023 by General manager , Hotel Management
Hello dear Pavel Thank you so much for your valuable comment
by A verified traveler
Stay
Posted 8 Oct 2023 on HotelsGood
Comment from Hotel Management
8 Oct 2023 by General manager , Hotel Management
Thank you so much mr. Zulfiqar
by A verified traveler
Posted 17 Sep 2023
Very very good price for a quality place. I’ve stayed at some bad places in Istanbul for the same price. The breakfast is very good.
Comment from Hotel Management
18 Sep 2023 by General manager , Hotel Management
Hello Mr. Austin. Thank you very much for your valuable comment. We strive to provide the highest quality service to our valued guests. Thank you very much for choosing us, we would be happy to welcome you to our hotel again, sir.
by A verified traveler
Posted 30 Aug 2023
Comment from Hotel Management
19 Sep 2023 by General manager , Hotel Management
Hello Mr. Vasily. Thank you very much for your valuable comment. Hope to see you again. Best regards, Black Art Hotel management
by A verified traveler
Posted 13 Aug 2023
everything was clean
Comment from Hotel Management
14 Aug 2023 by Generel Manager, Hotel Management
Hello dear Masoomeh. Thank you very much for your valuable comment. We will be happy to welcome you again in our hotel. Best Regards.
by A verified traveler
Posted 7 Aug 2023
my extreme disappointment and dissatisfaction with my recent stay at your establishment. I had made a reservation for a king-size suite room for four persons from [29 july 2023] to [01 August 2023] under the reservation reference number [55251989]. Unfortunately, my experience did not meet the standards that were advertised and expected.
Upon my arrival on [29 july 2023], I was shocked to discover that the room I was assigned did not match the specifications I had booked and was promised in the booking confirmation. Instead of the king-size bed and an extra bed, the room contained a double bed and a single sofa bed. This left our group with a missing bed, causing significant inconvenience and discomfort throughout our stay.
Furthermore, the air conditioning in the room was not functioning at all during the first two nights of our stay. Despite my attempts to contact the front desk and address the issue, the AC remained inoperative. It was only on the third day, late at night, that an electrician was sent to fix the AC unit. This prolonged lack of basic amenities significantly marred our experience and made our stay extremely uncomfortable, especially considering the sweltering weather.
I believe that as a guest, I have the right to expect a comfortable and accurate accommodation that aligns with the reservation I made and the promises outlined in the booking confirmation. Unfortunately, my experience fell far short of this expectation, and it has left deeply dissatisfied.
Comment from Hotel Management
7 Aug 2023 by Generel Manager, Hotel Management
Hello Mr Forhad Uddin.First of all, we apologize for the inconvenience you experienced.Regarding the room, as you said yes, we gave you the room you made, and if you look at the reservation, it says that there is 1 large bed and 1 sofa bed, so we did not give you a different room and we explained this to you at the entrance. As for the air conditioner, one of the air conditioners in the room went out at night, but I would like you to write that there is 1 more air conditioner in the room, and we immediately repaired the defective air conditioner the next day, if you were disturbed by our technical service coming to your room and repairing the air conditioner, we apologize to you.Of course, we are deeply sorry for your unhappy departure from the hotel, but we kindly ask you to understand us correctly as a business here, we want you to know that we have not acted unfairly to you in any way, on the contrary, we wish you a good day, thank you very much for choosing us, sir.
by A verified traveler
Posted 13 Jul 2023
Comment from Hotel Management
3 Aug 2023 by Generel Manager, Hotel Management
Thank you
by A verified traveler
Posted 13 May 2023
Comment from Hotel Management
4 Jun 2023 by Generel Manager, Hotel Management
Hello, thank you for your valuable comment.
