Ratings based on 50 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Jul 2024
Good service well pleased with the hotel
Comment from Hotel Management
15 Aug 2024 by SERKAN YILMAZ, Hotel Management
Dear Customer, Greetings from the heart of Istanbul. It was a great pleasure for us to read your nice comments after your stay at our hotel. We really enjoyed hosting you in our hotel. We will be very happy if you choose our hotel again on your next trip to Istanbul and we will do our best to provide you with a great experience again. Best Regards,
by A verified traveler
Posted 22 May 2024
We loved the Beyazit Palace Hotel for its proximity to the Grand Bazaar, Misir Carsisi & Sultan Ahmet. There are also transport links should one want to connect to other places in Istanbul! We walked most of the time.
In the negative side, we did not quite get the Turkish hospitality that we are used to at this hotel.
Customer service could be better as everything seemed to be a bit of problem. For example, we asked if we could pack a breakfast to go, like a sandwich since we were in a hurry and wanted to beat the crowds for the Blue Mosque and Hagia Sophia. The manager said no; that we have to eat in the restaurant. Even though the room included breakfast. It was also just that one off! On the whole, breakfast was very basic with only two options for cooked food such as boiled or scrambled eggs or broccoli with peppers or cauliflower with carrots. The rest was the usual Turkish spread.
About the room. One of the headboards fell off. The water went everywhere when showering as there was not enough surface area to take a shower. So the water went all over the floor. There was no space to put our makeup bags in the bathroom - so basically kept most of that in the suitcase, which was inconvenient each time we needed to freshen up!
Other than that, the stay was pleasant enough
Comment from Hotel Management
20 Jun 2024 by SERKAN YILMAZ, Hotel Management
Dear Customer, Greetings from the heart of Istanbul. It is for us a great pleasure to read your beautiful review as we understand that you had a good stay in our hotel. In the meantime, as a hotel, you can never doubt that we will solve all the negative experiences as soon as possible. Definiti vely we will be very glad if you choose us again for a future stay and will do our best to offer you again a great experience visiting Turkey.Best Regards,
by A verified traveler
Stay away from this place(it is not a hotel)!!!
Posted 13 Apr 2024 on HotelsIf you're considering booking this hotel, think again! I booked with high hopes, expecting a 4-star experience, but what I got was far from it.
Firstly, the bed sheets weren't changed for eight days! despite my objections on three separate occasions. I even had photographic evidence to prove that the same sheet with a distinctive hole was being reused throughout my stay. Unless every single sheet in the hotel has that exact hole (which I highly doubt), this is just unacceptable.
They rudely said it was not true and they would film it for me. Their promise to film the cleaning process was not fulfilled either. Instead, I was shown some generic pictures of a room supposedly being cleaned. From what I observed, they merely made the bed and left without any thorough cleaning.
As for the breakfast, it quickly became repetitive and boring after just three days.
Considering the money spent here, you'd be better off booking an Airbnb or another decent hotel in the area. Don't make the same mistake I did; there are plenty of better options available!
by A verified traveler
Posted 31 Oct 2023
The staff were very helpful, but the rooms were fairly small. A big variety of foods on offer at breakfast, but with a Turkish emphasis.
Comment from Hotel Management
2 Nov 2023 by SERKAN YILMAZ, Hotel Management
Dear Customer, Greetings from the heart of Istanbul. It is for us a great pleasure to read your beautiful review as we understand that you had a good stay in our hotel. Definiti vely we will be very glad if you choose us again for a future stay and will do our best to offer you again a great experience visiting Turkey.Best Regards,
by A verified traveler
Posted 28 Oct 2023
The staff were very helpful and friendly and the restaurant on floor 6 had excellent views and a good range of food options. The main complaint was that the rooms are generally small although we were able to move to a larger (but not big!) room for days 2 and 3 of our 3 day stay.
Comment from Hotel Management
28 Oct 2023 by SERKAN YILMAZ, Hotel Management
Dear Customer, Greetings from the heart of Istanbul. It is for us a great pleasure to read your beautiful review as we understand that you had a good stay in our hotel. Definiti vely we will be very glad if you choose us again for a future stay and will do our best to offer you again a great experience visiting Turkey.Best Regards,
by A verified traveler
Posted 24 Oct 2023
Comment from Hotel Management
28 Oct 2023 by SERKAN YILMAZ, Hotel Management
Dear Customer, Greetings from the heart of Istanbul. It is for us a great pleasure to read your beautiful review as we understand that you had a good stay in our hotel. Definiti vely we will be very glad if you choose us again for a future stay and will do our best to offer you again a great experience visiting Turkey.Best Regards,
by A verified traveler
Posted 15 Oct 2023
Like it very much
Comment from Hotel Management
16 Oct 2023 by SERKAN YILMAZ, Hotel Management
Dear Customer, Greetings from the heart of Istanbul. It is for us a great pleasure to read your beautiful review as we understand that you had a good stay in our hotel. Definiti vely we will be very glad if you choose us again for a future stay and will do our best to offer you again a great experience visiting Turkey.Best Regards,
by A verified traveler from Bolton
Posted 23 Sep 2023
Wrong room given upon arrival when told them we were told no rooms available as they were full.
Entrance room given to hotel..
Noisy, no privacy, people looking in your room whilst passing. Had to keep curtains closed all day no daylight coming in. Had to upgrade 3 days later which wasn’t our fault but ended up paying 4 nights.
Will not be booking. Will be putting a complaint on too.
Comment from Hotel Management
23 Sep 2023 by SERKAN YILMAZ, Hotel Management
Dear Customer, Thank you for sharing your stay story with us. As a hotel, you can never doubt that we will resolve the issues that our guests are not satisfied with as soon as possible, taking into account all the negative experiences, in order to solve the problems and make your stay more comfortable. By the way, it was a pleasure for us to host you at Beyazıt Palace Hotel. Hope to see you on your next Istanbul trip.Best regards,
by A verified traveler
Posted 21 Sep 2023
The staff very nice, hotel very clean. I did not like the area hotel was in.
Comment from Hotel Management
23 Sep 2023 by SERKAN YILMAZ, Hotel Management
Dear Customer, Greetings from the heart of Istanbul. It is for us a great pleasure to read your beautiful review as we understand that you had a good stay in our hotel. In the meantime, as a hotel, you can never doubt that we will solve all the negative experiences as soon as possible. Definiti vely we will be very glad if you choose us again for a future stay and will do our best to offer you again a great experience visiting Turkey.Best Regards,
by A verified traveler
Posted 15 Sep 2023
Late shift stuff are very helpful and nice, restaurant expensive and not that good,
Comment from Hotel Management
18 Sep 2023 by SERKAN YILMAZ, Hotel Management
Dear Customer, Thank you for sharing your stay story with us. As a hotel, you can never doubt that we will resolve the issues that our guests are not satisfied with as soon as possible, taking into account all the negative experiences, in order to solve the problems and make your stay more comfortable. By the way, it was a pleasure for us to host you at Beyazıt Palace Hotel. Hope to see you on your next Istanbul trip.Best regards,
