Ratings based on 939 Verified Reviews

3.6 out of 5
83% of guests recommend
3.8 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Madison

Posted 8 Jul 2022
They make you sign some privacy document that mentions access to your data, but they won’t let you read it or give you a copy. It’s very suspicious. This is separate from the reservation form. No clue what I signed. Others have also complained about this in reviews. Said when they insisted on reading it, the staff tore it up dramatically.
Comment from Hotel Management
18 Jul 2022 by Front Office Manager, Hotel Management
Dear Amal, We appreciate you sharing your experience and we are glad to read the negative points you listed as this is the only way we can truly assess our services, better understand your needs and constantly improve the luxury service we always aim to provide. Please be assured that the occurred situations is definitely not a standard of our hotel and does not meet the level of service for our precious guests. However we will investigate your complaint and take necessary precautions to prevent such mistakes in the future. Your satisfaction is our priority, therefore we do apologize for the inconvenience caused. We hope to welcome you at our hotel again. Warmest Regards Serkan Ekenel
1 out of 5
by A verified traveler from Santa Clara

Posted 18 Apr 2022
They gave us an occupied room which was scary/awkward for all parties involved. Front desk just shrugged it off and blamed a “new system”. Upon getting into the new room it was very dated and dirty: carpets throughout dirty and room not dusted. The bathroom specifically was filthy dirty with pee on the seat. I’d personally never shower in that shower. Luckily for me I only needed the room for a few hours before a flight-not recommendable hotel for more than a few hours.
Comment from Hotel Management
19 Apr 2022 by Front Office Manager, Hotel Management
Dear Mordechay, We appreciate you sharing your experience and we are glad to read the negative points you listed as this is the only way we can truly assess our services, better understand your needs and constantly improve the luxury service we always aim to provide. Please be assured that the occurred situations is definitely not a standard of our hotel and does not meet the level of service for our precious guests. However we will be grateful if you could provide us more details like your stay date and room number in order to investigate your complaint and take necessary precautions to prevent such mistakes in the future. Your satisfaction is our priority, therefore we do apologize for the inconvenience caused. We hope to hear from you soon. Warmest Regards Serkan Ekenel
5 out of 5
by A verified traveler

Posted 4 Apr 2022 on Orbitz
Cool and Relax
Comment from Hotel Management
5 Apr 2022 by Korkmaz, Hotel Management
Thank you for your comments.
3 out of 5
by A verified traveler

Posted 3 Apr 2022
Very old, need an upgrade!
Comment from Hotel Management
5 Apr 2022 by Korkmaz, Hotel Management
Thank you for your valuable comment. We care about your suggestions.
1 out of 5
by A verified traveler

Posted 27 Mar 2022
I have experienced the worst experience of my life, it is not a four star hotel, firstly you do not get the room you have booked, call for service and they promise to come by but it does not, health center should be worth opening at . 6.00 but it actually opens at 9.00, machines in the gym do not work, no water in Gakwzze, far away from everything, way too expensive.
Comment from Hotel Management
1 Apr 2022 by Front Office Manager, Hotel Management
Dear Alaa, Thank you very much for taking your time to share your valuable feedback with us. We do apologize for the inconveniences you had to witness during your visit and not to have a chance to make things better for you on time. We look forward yo welcome you in our hotel again and make your stay better. Warmest Regards, BH Conference & Airport Hotel, Istanbul
1 out of 5
by A verified traveler from CHICAGO

Posted 25 Mar 2022
It’s old Hotle. It’s not 5 star
Comment from Hotel Management
1 Apr 2022 by Front Office Manager, Hotel Management
Dear Abdelhamid, Thank you very much for taking your time to share your valuable feedback with us. We do apologize for the inconveniences you had to witness during your visit and not to have a chance to make things better for you on time. We will be very happy to listen if you can reach us and leave your kind feedback so we can refer on improving our service quality. Warmest Regards, BH Conference & Airport Hotel, Istanbul
2 out of 5
by A verified traveler

Posted 11 Mar 2022 on Hotels
Comment from Hotel Management
14 Mar 2022 by Front Office Manager, Hotel Management
Dear Muhammmad, Thank you very much for taking your time to share your valuable feedback with us. We do apologize for the inconveniences you had to witness during your visit and not to have a chance to make things better for you on time. We will be very happy to listen if you can reach us and leave your kind feedback so we can refer on improving our service quality. Warmest Regards, BH Conference & Airport Hotel, Istanbul
5 out of 5
by A verified traveler

Posted 13 Feb 2022
Excellent hotel, friendly stuff and good service
Comment from Hotel Management
21 Feb 2022 by Front Office Manager, Hotel Management
Dear Mohamed, Thanks a million for staying with us and sharing your kind feedback. It made us very delighted that you enjoyed our hotel. We will be sharing your kind review regarding the overall services and staff with our team We appreciate your feedback to help us improve our service quality. We wish to see you staying with us again soon. Warmest regards, BH Conference & Airport Hotel, Istanbul
4 out of 5
by A verified traveler

Posted 20 Jan 2022
It was all good
Comment from Hotel Management
21 Jan 2022 by Front Office Manager, Hotel Management
Dear Rabbani, Thanks a million for staying with us and sharing your kind feedback. It made us very delighted that you enjoyed our hotel. We wish to see you staying with us again soon. Warmest regards, BH Conference & Airport Hotel, Istanbul
2 out of 5
by A verified traveler

Posted 3 Jan 2022
Bathroom's tap was not justified. The windows does not closed even in the winter conditions. Noisy guests.
Comment from Hotel Management
5 Jan 2022 by Front Office Manager, Hotel Management
Dear Fehmi, Thank you very much for taking your time to share your valuable feedback with us. We do apologize for the inconveniences you had to witness during your visit regarding the bathroom and the windows and not to have a chance to make things better for you on time. We appreciate your feedback to help us improve our service quality. We wish to have a chance seeing you staying with us again. Warmest Regards, BH Conference & Airport Hotel, Istanbul
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