Ratings based on 48 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Oct 2019 on Hotels
They should let their customers know about any construction in the hotel or at least be apologetic for the inconvenience.
Comment from Hotel Management
27 Oct 2019 by sales team, Hotel Management
Dear Guest,
First of all, thank you for choosing our hotel. A written message was sent to all of our rooms regarding renovations. I'm sorry if you could not come to information about this has been our fault. Thank you for this information and wish you a good day.
by A verified traveler
Posted 1 Aug 2019
I liked the furniture.
The bathroom was full of fungus and smelled terrible. There was no staff available to help us with our luggage during checking out. My view was a wall
Comment from Hotel Management
3 Aug 2019 by sales team, Hotel Management
Dear Guest,
Thank you for your feedback. We will pay more attention to these issues in order to avoid any problems. Hope you had a good holiday overall.
Have a nice day...
by A verified traveler from virginia
Posted 27 Apr 2019
Overall a good place to stay at! The staff was good let me check in an hour before. Also booked a taxi for me to take me to the airport. Breakfast was good too! Lots of choices! It is on a quiet street so I liked it a lot! Close to the metro..
Only thing missing was a sign outside the hotel that made it hard to locate! Happy with my stay there for 2-3 days.
Comment from Hotel Management
12 May 2019 by sales team, Hotel Management
Dear Guest.
Thank you for your nice comments. We are always happy to see you in our hotel. Any information you have communicated will be considered to be of utmost importance to us. Have a nice day.
by A verified traveler
Let down by the noise
Posted 10 Apr 2019 on HotelsAverage hotel let down by the following problems:
Big problem: No noise proofing in the rooms. Between roughly midnight and 1am every night what I think was garbage collection was, very loudly, happening on the street my room was facing.
Medium problem: - Insanely hot in the corridors outside the rooms (inside the elevator was 24C, on days when the outside temp in Istanbul was ~ 12C). Even with my room temperature turned down it was still a bit too hot.
Small problem: Poor breakfast. There's cafes in the local area though.
Also, when I stayed (early April '19) there was no sign for the hotel outside the building. Best as I can tell this hotel, the Mood Design Suites, and one or two others are all part of the same building, with a shared reception. But of these hotels, Ayna is the only one without the hotel name visible from outside. So we walked up and down the street looking for the hotel before giving up, phoning reception, and being waved in to what we initially thought was the wrong hotel.
The room was comfortable, no problems with the staff, the wifi worked, etc. But given the choice, I wouldn't stay here again (or on any of the hotels on this street) because of the noise issue.
Comment from Hotel Management
13 Jun 2019 by Front Office Manager, Hotel Management
First of all thank you for styaing in our hotel. Thank you for taking your time to write a review. Your opinion is very valuble to us.
Sorry for the bad experience you had to go through during your stay. Our topper management will look into the matter immediatey and will find the way to solve it.
We hope to see you in our hotel in the near future.
by A verified traveler
Posted 3 Jan 2019 on Hotels
Comment from Hotel Management
10 Jan 2019 by sales team, Hotel Management
Mr. Nuriddin,
Thank you for staying with us. Your feedback is important to us! See you again.
Stay with love
by A verified traveler
Excellent
Posted 31 Dec 2018 on HotelsComment from Hotel Management
5 Jan 2019 by sales team, Hotel Management
Mr Nuridddin,
Thank you for choosing our hotel. Your feedback is important to us! To see you again ... Regards
by A verified traveler
Posted 31 Dec 2018 on Hotels
Comment from Hotel Management
5 Jan 2019 by sales team, Hotel Management
Mr Nuridddin,
Thank you for choosing our hotel. Your feedback is important to us! To see you again ... Regards
by A verified traveler
Posted 30 Nov 2018
Comment from Hotel Management
7 Dec 2018 by Satış Ekibi, Hotel Management
Sayın Misafirimiz.
Her şey için teşekkürler. Tekrardan sizleri ağırlamaktan memnuniyet duyarız.
Saygılarımızla...
by A verified traveler
Posted 22 Sep 2018 on Hotels
Friendly staffs, location slightly difficult to find and breakfast need improvement.
Comment from Hotel Management
26 Oct 2018 by sales team, Hotel Management
Dear Sir/Madame, First of all thank you for your nice comments. We are always pleased to welcome you at our hotel. We will pay attention to the issues you have forwarded. Have a nice day. Best Regards.
by A verified traveler
Good money for value
Posted 12 Sep 2018 on HotelsRooms are amazing, especially for couples. But some parts need renewal. For that price it is a quite good option. The hotel is quite close to a metro station, so it is easy to go both North and South parts of the city.
Comment from Hotel Management
19 Sep 2018 by sales team, Hotel Management
Dear guest,
Thank you for staying at our hotel. Thank you very much for your comments.
Looking forward to seeing you in our hotel again.
