Ratings based on 259 Verified Reviews
3.7 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Dec 2024
Comment from Hotel Management
10 Dec 2024 by Sandip, Hotel Management
Dear Russell,Thank you for taking the time to share your feedback with us. We sincerely apologize that your recent stay did not meet your expectations. Your comments about are concerning, and we deeply regret any inconvenience you experienced.We take all feedback seriously and are committed to addressing the issues you raised. Please be assured that we are taking steps to ensure these problems are resolved and do not recur. Your experience is not reflective of the high standards we strive to maintain, and we will be conducting a thorough review with our team.Thank you again for bringing this to our attention. We hope to have the chance to welcome you back in the future and provide you with the exceptional experience you deserve.Sincerely,Arch Hotel Reservation Team
by A verified traveler
Posted 22 Oct 2024
Comment from Hotel Management
10 Dec 2024 by Sandip, Hotel Management
Dear Alan,Thank you for taking the time to share your feedback with us. We sincerely apologize that your recent stay did not meet your expectations. Your comments about are concerning, and we deeply regret any inconvenience you experienced.We take all feedback seriously and are committed to addressing the issues you raised. Please be assured that we are taking steps to ensure these problems are resolved and do not recur. Your experience is not reflective of the high standards we strive to maintain, and we will be conducting a thorough review with our team.Thank you again for bringing this to our attention. We hope to have the chance to welcome you back in the future and provide you with the exceptional experience you deserve.Sincerely,Arch Hotel Reservation Team
by A verified traveler
Posted 20 Oct 2024
Bed very uncomfortable big dip in mattress.
Drug sign on the front door abit disturbing
Comment from Hotel Management
21 Oct 2024 by Sandip, Hotel Management
Dear Donna,Thank you for taking the time to share your feedback with us. We sincerely apologize that your recent stay did not meet your expectations. Your comments about [specific issues mentioned, e.g., "the cleanliness of the room" or "the service at the restaurant"] are concerning, and we deeply regret any inconvenience you experienced.We take all feedback seriously and are committed to addressing the issues you raised. Please be assured that we are taking steps to ensure these problems are resolved and do not recur. Your experience is not reflective of the high standards we strive to maintain, and we will be conducting a thorough review with our team.Thank you again for bringing this to our attention. We hope to have the chance to welcome you back in the future and provide you with the exceptional experience you deserve.Sincerely,Arch Hotel Reservation Team
by A verified traveler
Posted 25 Jul 2024
Did not feel welcomed during the stay at all. Staffs were very indifferent and not approachable. Will not come back for sure.
Comment from Hotel Management
25 Jul 2024 by Sandip, Hotel Management
Dear Virginia,Thank you for taking the time to share your feedback with us. We sincerely apologize that your recent stay did not meet your expectations. Your comments about staff are concerning, and we deeply regret any inconvenience you experienced.We take all feedback seriously and are committed to addressing the issues you raised. Please be assured that we are taking steps to ensure these problems are resolved and do not recur. Your experience is not reflective of the high standards we strive to maintain, and we will be conducting a thorough review with our team.Thank you again for bringing this to our attention. We hope to have the chance to welcome you back in the future and provide you with the exceptional experience you deserve.Sincerely,Arch Hotel Reservation Team
by A verified traveler
Posted 21 Jun 2024
It was great
Comment from Hotel Management
25 Jul 2024 by Sandip, Hotel Management
Dear Siobhan,Thank you so much for your wonderful review! We are delighted to hear that you had such a positive experience during your stay with us. Our team strives to provide exceptional service and create memorable experiences for all our guests, and it is always rewarding to hear that we have succeeded. We appreciate your feedback and are thrilled to know that you enjoyed your stay.We look forward to welcoming you back to ARCH Hotel in the near future. Should you need any assistance or have any special requests for your next visit, please do not hesitate to reach out.Warm regards,Arch Hotel Reservation Team
by A verified traveler
Posted 13 Jun 2024
Fantastic hotel for our family. We only stayed 2 nights and our towels were refreshed on day 2. Exactly what we needed, at a great price. Thank you.
Comment from Hotel Management
25 Jul 2024 by Sandip, Hotel Management
Dear Kirsty,Thank you so much for your wonderful review! We are delighted to hear that you had such a positive experience during your stay with us. Your kind words about our amenities provided in hotel truly made our day.Our team strives to provide exceptional service and create memorable experiences for all our guests, and it is always rewarding to hear that we have succeeded. We appreciate your feedback and are thrilled to know that you enjoyed your stay.We look forward to welcoming you back to ARCH Hotel in the near future. Should you need any assistance or have any special requests for your next visit, please do not hesitate to reach out.Warm regards,Arch Hotel Reservation Team
by A verified traveler
Posted 27 Apr 2024 on Hotels
The AC was broken, the room was boiling.
Further to this, the room was covered with Ants!
by A verified traveler
Posted 27 Apr 2024
They do not do breakfast which is the only issue but there are several options within 200 yards so no problem.
very clean, modern, spacious rooms, helpful staff and easy parking (£20)
by A verified traveler
Posted 17 Apr 2024
by A verified traveler
Posted 17 Mar 2024
Unfortunately, there was a strong unpleasant smell that came from the fridge and it was in the room overall
