Ratings based on 1,000 Verified Reviews
3.9 Room cleanliness
3.9 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Feb 2024
The entire staff was very friendly
by A verified traveler
Posted 4 Jan 2024
by A verified traveler
Posted 12 Dec 2023 on Hotels
by A verified traveler
Posted 18 Nov 2023
Loved it. Will book again
by A verified traveler
Posted 29 Oct 2023
The staff was nice, food was also great. There's a lot of activitiess to do during the day. The hotel definitely needs a urgent renovation. The buildings need to be painted, the walls and stairs are dirty. The rooms and bathrooms need renovation and some updates, they look old and dirty.
Comment from Hotel Management
2 Nov 2023 by General Manager , Hotel Management
Greetings, Amy,Our team members aim to ensure a wonderful stay for every guest who walks through our doors. We know they will be happy to learn their hospitality was a highlight of your visit. It sounds like you enjoyed dining onsite as well, and we appreciate you sharing your compliments. Rest assured, your voice has been heard, and renovation plans are in place so that we can deliver a stay worthy of a five-star rating. Your continued loyalty is greatly appreciated, and we look forward to welcoming you back to our reimagined resort in 2024. With Sun & Sand,Matt SkaletskyGeneral Manager
by A verified traveler
Good overall
Posted 29 Oct 2023 on HotelsQuiet resort not too crowded
Comment from Hotel Management
2 Nov 2023 by General Manager , Hotel Management
Greetings from Postcard Inn,It's terrific that you enjoyed our serene atmosphere, and we trust you left feeling relaxed and rejuvenated. Our resort is undergoing a massive renovation, and we hope you'll revisit our refreshed property when the work is complete!With Sun & Sand,Matt SkaletskyGeneral Manager
by A verified traveler
Posted 29 Oct 2023
It was good just very loud early in the morning and small room for the price.
Comment from Hotel Management
2 Nov 2023 by General Manager , Hotel Management
Hello from Islamorada,Thank you for being our guest during your time in the area and for taking a moment to share your comments. We want every guest to have a relaxing and enjoyable visit, so we truly apologize that you were disturbed by some external noise during your stay. While we are making improvements to our property, we never want to disturb our valued guests. Rest assured, your feedback will be discussed internally. It's our hope that you will consider joining us again next year, as we would be grateful for the opportunity to welcome you to our reimagined resort in 2024. With Sun & Sand,Matt SkaletskyGeneral Manager
by A verified traveler
Posted 25 Oct 2023 on Hotels
The room was dirty and the toilet did not work. Told the front desk and nothing was done about it so we left and did stay the second night. Plus the tiki bar was out of almost everything. So bad that we left.
Comment from Hotel Management
28 Oct 2023 by General Manager, Hotel Management
Hello from IslamoradaThank you for taking a moment to share your feedback, Shelby. It is always our goal to provide prompt and helpful service, so we apologize if this was not the case while you were onsite. Please know that your voice has been heard. Our team is committed to ensuring a fantastic experience for every guest, and renovation plans are in place. We are excited for guests to experience our all-new, reimagined resort in 2024, and we hope you will join us to check out all that we have to offer.With Sun & Sand,Matt SkaletskyGeneral Manager
by A verified traveler
Posted 23 Oct 2023
I loved that this place had so many restaurants and bars. Unfortunately, none of them were open. It was inconvenient as they had a shuttle that would take you places. Imagine, all meals having to leave and catch a shuttle. BTW, the shuttle number wasn't working and went straight to voicemail and then we had to spend about 20 minutes calling to get staff to tell them we wanted a shuttle. Of course, they never answered right away. Very inconvenient. The pool was great, but they said they would take our room key to pay for drinks and snacks, but the system was down so we could only pay cash. Inconvenient again. Are you seeing the theme here? This is a prime place with lots to offer but the numerous excuses made our stay less than stellar.
Comment from Hotel Management
25 Oct 2023 by General Manager, Hotel Management
Greetings Christina,Thank you for taking a moment to share your experience. We're glad you loved our prime location, though we apologize for any inconvenience you experienced while you were with us. Rest assured, our team is looking into a long-term solution for the technical difficulties you encountered, and we hope you'll rejoin us in 2024 after our resort is reimagined; until then!With Sun & Sand,Matt SkaletskyGeneral Manager
by A verified traveler from Fort Lauderdale
Posted 23 Oct 2023
Property is half closed. Looks like it’s in receivership. 2 out of 3 restaurants closed, computer’s constantly down, not able to room charge and no cash accepted.
Room was looking tired and rundown.
Comment from Hotel Management
25 Oct 2023 by General Manager, Hotel Management
Greetings Scott,Thank you for staying with us. We appreciate your patience as we prepare to close our doors for the remainder of the fall and winter seasons. A lot of reimagining is going to occur, and we hope to welcome you back for a much more magical Postcard experience in 2024.With Sun & Sand,Matt SkaletskyGeneral Manager
