Ratings based on 133 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Aug 2024
Very strange but unique property. The room we had was an upgrade as there was construction near where the dual bed suites were located. To be honest, it seemed like the whole complex was under renovation at one point and they just gave up. Definitely needs some TLC and a bit of a modern upgrade on the rooms and common area. Some of the taps and other fixtures were slightly damaged or needed maintenance. The pillows and bed seem a little worn out and not the most comfortable, but a whole day in the sun makes quick work of being awake anyways.
Distance from downtown Isla Mujeres and the north beach is unbeatable (unless you get a hotel on the actual beachfront). Alex (manager) was not always on site (or any staff), but was extremely friendly, helpful and always available via text or phone. Overall a generally positive experience, although there seem to be much nicer and more modern hotels with the same distance to the beach for comparable prices or less.
Comment from Hotel Management
12 Aug 2024 by Alexander Castellanos, Hotel Management
Thank you so much for your review, indeed things are awkward as we do renovations but we thank you for your patience and understanding looking forward to hosting you again.
by A verified traveler
Would recommend
Posted 8 Aug 2024 on HotelsAlex and the staff were great and very kind! Location was amazing. We appreciated having a larger fridge. Thank you!
Comment from Hotel Management
12 Aug 2024 by Alexander Castellanos, Hotel Management
Thank you so much for your kind words and review, looking forward to hosting you again.
by A verified traveler from Crystal
Posted 3 Aug 2024
I would stay here again. Downside was that the pool was being worked on, but easy walking distance to the beach didn't matter if we had a pool. Staff was friendly, and we were able to book great massages on site. We felt safe and comfortable here and the room was very clean.
Comment from Hotel Management
6 Aug 2024 by Alexander Castellanos, Hotel Management
Thank you for your kind review, we posted the notice that the pool was out of order to expedia it's great feedback to know it didn't make it to you in time so we can prevent that in the future, I do apologize for the inconvenience and hope you will visit us in the future as now we are fully operational and would love to host you again.
by A verified traveler
Posted 31 Jul 2024
This is a great place to stay and the manager Alex is a real gem. The property is beautiful and very clean. The room was nicely, decorated and extremely comfortable. The beds are great here. we love the pool, which is clean and beautiful. The hotel is about a block to beautiful Playa Norte, where the water is clear and incredible. There are restaurants within a block of Paradise suites. A big shout out to our housekeeper Ruth, who did an amazing job at keeping our unit clean. It is so nice to have a well equipped kitchen to make some meals. really a five star for us and the rates were very reasonable. Highly recommended.
Comment from Hotel Management
6 Aug 2024 by Alexander Castellanos, Hotel Management
Thank you so much for your kind review Chris it was a true pleasure to host you and I can't wait to host you again.
by A verified traveler
Posted 25 Jul 2024
The manager is excellent!
Comment from Hotel Management
6 Aug 2024 by Alexander Castellanos, Hotel Management
Thank you so much for the review Todd, looking forward to seeing you again.
by A verified traveler
Posted 24 Jul 2024 on Hotels
Great! Alex was super-friendly and willing to take us to sunsets if we wanted to. Alex was always available if we needed anything. Would stay again!
Comment from Hotel Management
6 Aug 2024 by Alexander Castellanos, Hotel Management
Thank you so much for your kind review and kind words, it was a pleasure to host you and I hope to host you again.
by A verified traveler
Horrible! Nothing Like Pictures.
Posted 21 Jun 2024 on HotelsVery run down hotel. Grounds a mess. Trash, construction materials everywhere. No pool chairs, just falling down structures on stilts with dirty mattresses. Kleenex stuck in hole in wall above tv, ripped bath towels, dirty, stained couch. Water under doors into room when rained. Maid, Ruthie, did a good job with awful room.
Comment from Hotel Management
6 Aug 2024 by Alexander Castellanos, Hotel Management
Thank you for your review, we put a notice that we were renovating and thus, yes, construction material was everywhere, pool chairs were taken away to make way for the new ones, same for the towels, etc. our rate and description reflected that at the time. As you can see from reviews past yours, the situation has been addressed as we've moved forward with the renovation, hopefully you'd consider visiting us again once we are done and give us the change to change your mind. Kind Regards.
by A verified traveler
Posted 20 Jun 2024
Comment from Hotel Management
6 Aug 2024 by Alexander Castellanos, Hotel Management
Thank you for your review
by A verified traveler from Concord
Posted 19 May 2024
All good ! Will stay again!
Comment from Hotel Management
6 Aug 2024 by Alexander Castellanos, Hotel Management
Thank you for your kind review, looking forward to hosting you again
by A verified traveler from Brooklyn
Posted 12 May 2024
Not recommend
