Ratings based on 778 Verified Reviews
4.6 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Paola Cuesta Sales Manager, Hotel Management
Hello Thank you for your feedback and your **3 out of 5** rating on Expedia. We’re sorry to hear that your experience was not fully satisfactory. We appreciate your input, as it helps us improve. We hope to have the opportunity to welcome you again and provide you with a better experience. Best regards.
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Paola Cuesta Sales Manager, Hotel Management
Muchas gracias por compartir su experiencia y calificarnos con **5 de 5** en Expedia. Nos alegra saber que disfrutó de su estancia en Hotel Beló Isla Mujeres y que cumplimos con sus expectativas. Estamos comprometidos en brindar un servicio excepcional a cada uno de nuestros huéspedes, y es gratificante saber que logramos hacerlo durante su visita. Esperamos tener el placer de recibirlo/a nuevamente en el futuro para otra experiencia inolvidable. ¡Le enviamos un cordial saludo desde Isla Mujeres!
by A verified traveler
Posted 19 Nov 2024
Loved the staff and cleanliness. Food was good for all inclusive. The jacuzzis weren’t working our whole entire stay which was a bummer since we chose based off amenities. The gym had great equipment but couldn’t use it due to a super strong ammonia smell.
Comment from Hotel Management
19 Nov 2024 by Paola Cuesta Sales Manager, Hotel Management
Thank you for your feedback and for taking the time to share your experience with us. We’re glad to hear that you loved our staff and appreciated the cleanliness, as well as enjoyed the food in our all-inclusive offerings. However, we sincerely apologize for the inconvenience you faced with the jacuzzis and the gym facilities. Your comments are extremely valuable and have been shared with our team to ensure these issues are addressed promptly. We hope to have the chance to welcome you back and provide a much-improved experience in the future. Thank you again for staying with us!
by A verified traveler from Elizabeth
Posted 18 Nov 2024
Great resort, quiet, relaxing.
Comment from Hotel Management
19 Nov 2024 by Paola Cuesta Sales Manager, Hotel Management
Thank you so much for your kind words! We’re delighted to hear that you found the resort to be a quiet and relaxing escape. Providing a serene atmosphere for our guests is one of our top priorities. We hope to welcome you back soon for another peaceful getaway!
by A verified traveler
Posted 17 Nov 2024
Overall great property with friendly and attentive staff. The food and drinks were mediocre. We ended up eating most of our dinners at other places, which somewhat defeats the benefit of an all inclusive resort. But on balance, we were satisfied with our stay and would recommend the property to others.
Comment from Hotel Management
19 Nov 2024 by Paola Cuesta Sales Manager, Hotel Management
Thank you for sharing your feedback with us! We’re thrilled to know you enjoyed our property and found our staff friendly and attentive. We do regret that our food and drinks didn’t fully meet your expectations, as we strive to provide a delightful culinary experience to all our guests. Your comments will be shared with our team to help us improve and enhance our offerings. Despite this, we’re glad to hear you were overall satisfied with your stay and would recommend us. We hope to welcome you back for an even better experience in the future!
by A verified traveler
Posted 9 Nov 2024
All good
Comment from Hotel Management
10 Nov 2024 by Paola Cuesta Sales Manager, Hotel Management
Thank you for your feedback! We're delighted to know that everything met your expectations during your stay. Your satisfaction means a lot to us, and we hope to have the pleasure of welcoming you back soon for another great experience. If there's anything we can do to make your next visit even better, please let us know!
by A verified traveler
Posted 6 Nov 2024
Poorly Managed!
Comment from Hotel Management
10 Nov 2024 by Paola Cuesta Sales Manager, Hotel Management
Thank you for sharing your feedback. We’re truly sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our guests, and it’s disappointing to know that we fell short during your stay.We take your comments seriously and would appreciate the opportunity to learn more about what went wrong, so we can address any issues and prevent them from happening in the future. Please feel free to reach out directly to our management team to discuss your experience in greater detail.Your feedback helps us improve, and we hope you’ll give us another chance to provide you with a better experience.
by A verified traveler
Posted 30 Oct 2024
Comment from Hotel Management
31 Oct 2024 by Paola Cuesta Sales Manager, Hotel Management
Dear Hina,Thank you for sharing your feedback with us. We are truly sorry to hear that your experience did not meet your expectations. We strive to provide an exceptional stay for all our guests, and we would have appreciated the opportunity to address any concerns during your visit, as we did not receive any complaints at that time. Your feedback is invaluable to us, and we would love the chance to make things right.Please feel free to reach out to us directly to discuss your experience further. Warm regards.
by A verified traveler
Posted 27 Oct 2024
Comment from Hotel Management
29 Oct 2024 by Paola Cuesta Sales Manager, Hotel Management
Thank you very much for your excellent rating and for taking the time to share your experience! We’re delighted to hear that you enjoyed your stay and that our service met your expectations. We look forward to welcoming you back soon. Please feel free to reach out to us for any future needs.Best regards.
by A verified traveler
Posted 23 Oct 2024
Comment from Hotel Management
24 Oct 2024 by Paola Cuesta Sales Manager, Hotel Management
Dear MatthewThank you so much for your wonderful review and for awarding us the highest rating! We are truly delighted to hear that your experience at **Hotel Beló Isla Mujeres** was excellent and that you enjoyed our facilities and services.Our entire team is dedicated to creating unforgettable experiences, and feedback like yours motivates us to continue offering the best to our guests. We look forward to welcoming you back in the near future for another equally enjoyable stay.If there’s anything we can do to make your next visit even better, please don’t hesitate to reach out. It would be an honor to welcome you again!Best regards.
