Ratings based on 89 Verified Reviews
4.6 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Aug 2024
I would only give one star because the front desk lady was super nice. We had two room reservation and both rooms had severe mold. I am extremely allergic and my friends did not sleep through the night. Electricity also went out, but that's normal for that part of the island. There's also a trash dumpster nearby and the stench was pretty strong. They have so much work to do on the building.
by A verified traveler
Posted 20 Mar 2024
Very nice
by A verified traveler
Posted 20 Feb 2024
Location was great. We walked to Punta Sur, the east coast footpath, and Kin Ha down the street for beach access. Loved the fantastic free breakfast off the menu at Kin Ha each day. Also really enjoyed dinners at Kin Ha. The hotel room was clean and efficient, which was what we were after. It was not luxury, nor a place to hang out beyond sleeping and showering, but we wanted to be out and about all day anyway, so this was what we needed. The front desk staff were very nice and accommodating.
by A verified traveler
Posted 6 Feb 2024 on Hotels
by A verified traveler
Posted 16 Jan 2024 on Hotels
by A verified traveler
Posted 2 Jan 2024
by A verified traveler
Posted 1 Dec 2023
The place is a gem. Super nice staff.
Comment from Hotel Management
3 Jan 2024 by -Angel T. , Hotel Management
Hello!Thank you so much for this valuable review!It's very nice to know that you've enjoyed of our service and the hotel facilities! :D We always do our maximal effort to achieve happy faces on our guests!
by A verified traveler
Posted 7 Aug 2023
I really enjoy my time in this place. Ubicación was perfect when you travel with kids. Kin ha restaurant is beautiful excellent food, beach and pool. I was able to walk all day from my room to kin ha. I did not need nothing else.
Comment from Hotel Management
8 Aug 2023 by -Angel Trejo , Hotel Management
Hello Bruny!Thanks for sharing with us and another potential guest your experience saying with us!We're really happy to know that the Kin-Há's convenium has been appreciated by you and your family.Hoping to see you soon again,
by A verified traveler
Posted 2 Aug 2023
Great place for your Isla Mujeres vacation. Very quiet, clean and the AC it’s the best.
Comment from Hotel Management
2 Aug 2023 by Angel Trejo , Hotel Management
Hello, Daniel!Thanks for you review about how did you feel during your stay with us!We are happy to know that our suite was of your likely and you've enjoyed every detail, including the AC work.Hopping to see you again soon!Thanks for visiting us
by A verified traveler
Posted 18 Jul 2023
Staff is excellent, friendly and helpful. But properly horrible. Bed not comfortable. No food after 7pm. Most night had no internet was barely able to get to go home. Most night had no electricity had to use flash light to pack before left. They said they had 24 hrs staff but they do not. This is way to far from central isla mujres. Would not stay here again. Beach and swimming options were great though
Comment from Hotel Management
19 Jul 2023 by Casa Azul Maya, Hotel Management
Hello, Risa!Thanks for your review. We will continue to improve to offer a quality service.Regards,
