Ratings based on 160 Verified Reviews
4.6 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Alton
Posted 19 Nov 2024
Muy buen lugar por el precio cerca de centros comerciales, muy limpio organizado, pero la verdad la ciudad no me gustó
Comment from Hotel Management
2 Dec 2024 by H-BT, Hotel Management
Estimada Dora,Gracias por tomarte el tiempo de compartir tu experiencia y por calificarnos con 5/5. Nos alegra saber que disfrutaste nuestras instalaciones y la limpieza, así como nuestra cercanía a los centros comerciales.Lamentamos que la ciudad no haya sido completamente de tu agrado, pero esperamos que tu estadía en Bahía Tolok haya sido placentera. Será un gusto recibirte nuevamente en el futuro.Saludos cordiales,Bahía Tolok
by A verified traveler
Posted 2 Oct 2024
Penthouse was incredible!
Comment from Hotel Management
3 Oct 2024 by :), Hotel Management
¡Muchísimas gracias por su calificación Nos alegra saber que tu experiencia en Bahía Tolok fue tan positiva. Tu satisfacción es nuestra mayor recompensa y nos motiva a seguir brindando el mejor servicio. Esperamos tener la oportunidad de hospedarle nuevamente muy pronto. ¡Gracias por elegirnos y por tu apoyo!
by A verified traveler
Great hotel - restaurant ripped me off
Posted 22 Aug 2024 on HotelsI spent my whole trip at super expensive hotels that let me down this room was cheap and it was my absolute favorite I would 109% stay here again. The ONLY reason I’m not giving this place 5 stars is the restaurant. Me and my girlfriend got eggs bacon and potatoes both the exact same thing. Food looked great tasted great. Then they brought the bill. The hotel restaurant completely screwed us the bill was 1200 pesos without tip. I was totally oissed I felt like they ruined everything literally breakfast cost me $20 less than what my room there cost. Total ripoff just ruined the entire vibe
Comment from Hotel Management
12 Sep 2024 by :), Hotel Management
We are sorry about what happened, the restaurant is independent from the hotel and we have no control over that, we will share your comment with you to take it into account.We will be very happy to welcome you back to our hotel, thank you very much.
by A verified traveler
Posted 19 Aug 2024 on Hotels
Comment from Hotel Management
12 Sep 2024 by :), Hotel Management
Gracias por tu calificacion, nos vemos en tu proximo viaje
by A verified traveler
Posted 6 Jul 2024
👌
by A verified traveler
Posted 1 Jul 2024 on Hotels
by A verified traveler
Poorly run
Posted 1 Jul 2024 on HotelsWorst experience I had on Mexico in all the years. No one at the Frond Desk. Did not clean the room twice even as we asked to clean in the morning. Took a cash deposit for incidentals and would not return it because we check out at 12:30 instead of 12. Charged for 2 people even though there was only one guest.
by A verified traveler
Posted 22 May 2024 on Orbitz
by A verified traveler
Posted 12 May 2024 on Orbitz
It’s a beautiful boutique hotel nestled on the west side of the island . The pool and seating area are perfect. We felt like we were house guestsnd were treated wonderfully . It is very family friendly hotel . I highly recommend this place !!
Comment from Hotel Management
29 Jun 2024 by :), Hotel Management
Thank you very much, we are here to serve you. Come back soon :)
by A verified traveler from Decatur
Posted 23 Apr 2024
Great place to avoid party crowds.
