Ratings based on 98 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Jun 2024
The property was well kept and provided excellent service . The breakfast was great and the stafff especially Carla and Wil went out of their way to assist and recommend places to eat and activities to do. Very kind and thoughtful.
by A verified traveler
Posted 17 Jul 2023
Comment from Hotel Management
5 Sep 2023 by Reyna Chable, Hotel Management
Estimado Eric, agradecemos el tiempo tomado en evaluarnos, esperamos tu estancia haya sido placentera, recibe un cordial saludo de parte de equipo de mis sueños Holbox
by A verified traveler
Posted 2 Apr 2023
The hotel was cute and the staff was very friendly and helpful. However, the hotel was under construction and it was noisy during the day and you could not relax since the workers would be walking back and forth. The pool would get dirty, and should be clean often. The beach is about six blocks away and it’s far of a walk.
Comment from Hotel Management
21 May 2023 by Reyna Chable, Hotel Management
Dear Elizabeth, we appreciate your comments, it is our pleasure to inform you that we have finished the works, as far as the distance from the beach is, we are a 7-minute walk away, not to mention that the distances on the island are minimal, and our location helps us to be in a quiet area and away from the noise of bars, we hope you can visit us againreceives a warm greeting
by A verified traveler
Posted 6 Feb 2023 on Hotels
Comment from Hotel Management
6 Mar 2023 by Reyna Chable, Hotel Management
Jose de Jesus, es un gusto poder visualizar tu puntuación, esperamos verte de nuevo para disfrutar de la isla y el hotel.recibe un cordial saludo
by A verified traveler
Posted 20 Jan 2023
Comment from Hotel Management
6 Mar 2023 by Reyna Chable, Hotel Management
Estimado Hugo, agradecemos tu calificación.Esperamos verte de nuevo :)recibe un cordial saludo
by A verified traveler from RALEIGH
Posted 7 Jan 2023 on Travelocity
Comment from Hotel Management
6 Mar 2023 by Reyna Chable, Hotel Management
Dear Vicenzo, it is a pleasure to see your rating for the hotel and to know that you had an incredible stay, we hope to have your visit again, receive a cordial greeting
by A verified traveler
Posted 3 Jan 2023
Property and staff was excellent, staff made everything possible to make our stay as pleasant as possible considering bad weather conditions. It was raining since the day before, streets flood badly, specially around the hotel which made it hard to get transportation or to walk to center of town. Because of bad weather we didn’t do any water activities. Other than that hats off to staff.
Comment from Hotel Management
6 Mar 2023 by Reyna Chable, Hotel Management
Dear Claudio, it is a pleasure to read your comments, one of our main objectives is to make our guests feel at home, we regret that the weather conditions were not favorable during your stay, we hope you can visit us in the future and enjoy the charms from Holbox.best regards
by A verified traveler
Posted 30 Nov 2022 on Hotels
Our stay was wonderful Reyna was very helpful and friendly. The directions to the location are very confusing and guest need to know that they need water shoes or rain boots since their is a massive amount of puddles on the island. Walking to downtown is about 20 minutes with puddles on the road.
Comment from Hotel Management
6 Mar 2023 by Reyna Chable, Hotel Management
Dear Erika, we appreciate your comment. It is very important to know that the staff's efforts are not in vain.I received a cordial greeting
by A verified traveler
Posted 7 Sep 2022
by A verified traveler
Posted 13 Apr 2022 on Hotels
This place is so lovely. Reina is the best host and was super helpful with so many island recommendations for food, bars etc. she was super friendly and the room is perfect size. I would not hesitate to go back- was brilliant.
