Ratings based on 135 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Dec 2024
Liked property. Missing shower head. Loved staff at the beach club.
by A verified traveler
Posted 6 Dec 2024
by A verified traveler
Posted 24 Oct 2024
We spent a week at this property. Unfortunately rained most of the days there, but in general the property is well located and safe. This property is closer to Playa Cocos and a good walk to the main city (15-20 mins walk). It is about an hour walking to Playa Mosquito. The property is rustic (plain and simple). No major amenities, except a pool in the middle of the property, and a tiki bar that it is open throughout the day until after sunset, where you can get drinks while at the beach.
Front desk personnel were very informative, and helpful providing details about the area, the property, and the island in general. Our special thanks to Francisco, who was in charge of the breakfast area every single day, and to Manuel, who covered for him while he was on days off. Both guys are super. Breakfast choices very good, and delicious. We noticed that portions were a bit small, and no option to ask for more. All very much measured.
Property is beachfront, but the "ocean view rooms" have limited view of the beach, and not a full clear view as other properties do have. Expect to see a couple of iguanas wondering around as part of the island/beach life. In general, a good place to stay.
by A verified traveler
Posted 25 Jul 2024
Everything
by A verified traveler from Bryant
Posted 16 Jun 2024
I like everything about this property and staff. I wish they have a mini refrigerator because it is very much needed for your drinks, and maybe a microwave. Other than that was great. The girls that work at the beach bar and restaurant were very nice.
by A verified traveler
Perfect Location for relaxing days
Posted 7 Jun 2024 on HotelsWir hatten einen fabelhaften Aufenthalt hier (4 Nächte). Der Strand mit eigenen Liegen war algenfrei und sehr gepflegt (auch Bioluminiszenz sieht man im Dunkeln). Erst haben wir das als normal empfunden, aber als wir nach rechts und links mal spaziert sind, sah das bei den anderen ganz anders aus.
Die Lage war für uns perfekt.
In ca 20Min zu Fuß ist man in der Innenstadt (inkl. lauten Golfcarts; vielen Touristen; Bars mit lauter Musik, sodass man sein eigenes Wort nicht versteht) - wenn man mal mehr Action haben will.
Die Bar an „unserem“ Strand hat uns gut gefallen: die Cocktails waren lecker und das Essen super. Deutlich besser als in den umliegenden Hotels (und preislich auch viel besser).
Die Klimaanlage war (endlich mal) sehr leise. Das Frühstück ist a la carte (mal wählt aus ca 10 Gerichten) und alles hat uns sehr gut geschmeckt.
Wir können das Hotel nur empfehlen.
by A verified traveler from Simi Valley
Posted 25 May 2024
Nice cute hotel, food was good, staff friendly good customer service, walking distance to punta coco and holbox sign
by A verified traveler
Posted 13 May 2024 on Hotels
by A verified traveler
Posted 16 Apr 2024 on Hotels
by A verified traveler
Posted 30 Mar 2024
The location of La Puerta Azul is wonderful! It is on the quite stretch of island, but a brisk walk it short taxi (golf card) ride to the center. There were constructions at the hotel near but that was not bothersome.
At breakfast, on multiple occasions the butter knife on the butter/ jam dish was dirty which made me think we’ve been eating the butter/jam left over from other quests.
The plastic braided lounge chairs on the beach were very uncomfortable. It was such a turn off! The towels (one per person) were too small to cover the chair and you really can’t lay on these chairs without covering. The pain in the hot plastic braiding pattern indenting your body is no joke. We asked for one extra towel and were told NO! :( another turn off…
The hotels around (next door) were much more appealing, comfortable lounge area, great restaurants and beach bars. We would have spent the days at La Puerta Azul if we were given an extra towel. Please get some lounge chair cushions!! Small price to pay to earn returning customers and increase revenue from your bar/ restaurant! For our next time, we’ll try a different hotel in the vicinity!
