Ratings based on 47 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Dec 2024
Impressive lobby and facade of hotel.
The good thing about this hotel is there is free bar with drinks and nuts for limited hours for guests. If you are allocated a room at the new wing, then you will have a decent room. Hence, please ensure you pick the room correctly.
Walked passed the corridor of the old rooms and it feels wierd as it is such a mismatch.
The 5th floor where the washing machine n dryer are placed are so quiet scary. Also it has a stench as there is no ventilation.
The little open bath is small and has a short entrance, where you have to bend to get in.
The rooms were heated via central controlat this time of the year. Thankfully, the staff helped to turn it off for our room, but still we felt hot and had to open the window to cool the room. Maybe the hotel should not be controlling the temperature of the room centrally as everyone has different preference and tolerance for heat or cold.
Comment from Hotel Management
17 Jan 2025 by hotel stuff, Hotel Management
Thank you for coming Flags Isahaya this time. I hope you could enjoy the free bar with snacks. Regarding the room, it is unfortunate that some part is still outdated, needing refurbish. We always come up with ideas how to make this better so we hope that such refurbishment is conducted little by little. Anyway, thank you for your comment. We will put more effort into satisfactory service.
by A verified traveler from Burien
Posted 9 Dec 2024
Only lobby area looks good. The room condition is so outdated and unclean and public bath area doesn't look sanitary. I'll never stay at the hotel again.
Comment from Hotel Management
17 Jan 2025 by hotel stuff, Hotel Management
Sorry for what you have experienced at our hotel Well, building is still outdated at some part and we are aware of that so that we come up with an idea how to make thing better. Next time, if you are interested, please stop by. Anyway, thank you for your comment.
by A verified traveler
Superior Service
Posted 13 May 2024 on HotelsThe gentleman at thenfront desk was AMAZING!
by A verified traveler
Posted 6 Apr 2024 on Hotels
Comment from Hotel Management
17 Jan 2025 by hotel stuff, Hotel Management
この度は当館をご利用いただき誠にありがとうございます。またお忙しい中評価をしていただき、重ねてお礼申し上げます。またのお越しお待ちしております。
by A verified traveler
Posted 22 Mar 2024
not close to train station , but can take a bus for 2 -3 stops , which is acceptable
Staffs are nice . The area around is quiet but serval nice restaurants nearby
by A verified traveler
Posted 26 Jan 2023
The location was very convenient for me. Friendly staff. Well maintained facility but some things could use upgrade.
by A verified traveler
Posted 1 Dec 2024
Comment from Hotel Management
17 Jan 2025 by hotel stuff, Hotel Management
この度は当館をご利用いただき誠にありがとうございます。またお忙しい中評価をいただき重ねてお礼を申し上げます。またのお越しをお待ちしております。
by A verified traveler
Posted 21 Oct 2024
大変良かったです
Comment from Hotel Management
17 Jan 2025 by hotel stuff, Hotel Management
この度は当館をご利用いただき誠にありがとうございます。またお忙しい中コメントをいただき重ねてお礼を申し上げます。大変良かったとの言葉をいただき、感激しております。またのご来店をお待ちしております。
by A verified traveler
Posted 22 Sep 2024
ウェルカムサービスの飲み物が充実していて嬉しい。
大浴場の着替えるところが、土足なのかよく分からなかったので、そこだけ改善してほしい。
Comment from Hotel Management
17 Jan 2025 by hotel stuff, Hotel Management
この度は当館をご利用いただき誠にありがとうございます。またお忙しい中コメントをいただき重ねてお礼を申し上げます。ドリンクサービスは当店でも人気なサービスの一つです。大浴場の土足部ですが、現在は階段上に土足厳禁の目印をつけるようにしております。貴重な意見をありがとうございます。
by A verified traveler
Posted 22 Sep 2024
Comment from Hotel Management
17 Jan 2025 by hotel stuff, Hotel Management
この度は当館をご利用いただき誠にありがとうございます。またお忙しい中評価をしていただき、重ねてお礼申し上げます。またのお越しお待ちしております。
