Ratings based on 2,012 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Sophia CSR, Hotel Management
Hi Robert,Thank you for your 5-star rating! We feel truly grateful to have you as our guest. Providing exceptional comfort and service is our passion. We look forward to seeing you again soon!
by A verified traveler
Posted 22 Nov 2024
Older building but more than adequate for one night stay at an excellent price.
Comment from Hotel Management
22 Nov 2024 by Sophia CSR, Hotel Management
Hi Joseph,Thank you for your feedback! We are happy you found your stay comfortable and a great value for the price. While our building is older, we strive to provide a clean and welcoming environment for all our guests. We appreciate your visit and look forward to hosting you again!
by A verified traveler
Posted 21 Nov 2024
Nice rooms, Clean. Friendly staff, the only thing was no flexibility around breakfast time
Comment from Hotel Management
22 Nov 2024 by Sophia CSR, Hotel Management
Hi Cecilia,Thank you for your kind words about our clean rooms and friendly staff! We are glad you enjoyed your stay overall. However, we apologize for the lack of flexibility with breakfast timing and will consider your feedback as we look for ways to improve. We hope to welcome you back soon for an even better experience!
by A verified traveler
Posted 21 Nov 2024
Sucked
Comment from Hotel Management
22 Nov 2024 by Sophia CSR, Hotel Management
Hi Adam,We are sad to see this 1-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.
by A verified traveler
Posted 21 Nov 2024
Close to airport
Comment from Hotel Management
21 Nov 2024 by Sophia CSR, Hotel Management
Hi Luis,Thank you for mentioning our convenient location! We are glad to hear that our proximity to the airport made your stay more comfortable. We hope to welcome you back whenever you are in the area!
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Sophia CSR, Hotel Management
Hi Fran,Thank you for your 5-star rating! We feel truly grateful to have you as our guest. Providing exceptional comfort and service is our passion. We look forward to seeing you again soon!
by A verified traveler
Posted 20 Nov 2024
This was a horrible hotel I refused to shower of how old and dirty it looked. I will never ever stay here again. I saw the ratings were an 8 so I booked but it’s more like a 1
Comment from Hotel Management
21 Nov 2024 by Sophia CSR, Hotel Management
Hi Flora,Thank you for sharing your feedback. We are truly sorry to hear that your stay did not meet expectations. We take cleanliness and maintenance seriously, and we deeply regret that you had such a negative experience. Your comments will be reviewed with our team to address the concerns you raised, as we continuously strive to improve our property. We appreciate your input and hope to make the necessary improvements for future guests.
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Sophia CSR, Hotel Management
Hi Latavia,We are glad you had a nice stay with us and appreciate this wonderful rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to have the chance to serve you again on your next visit.
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Sophia CSR, Hotel Management
Hi Fernando,Thank you for your 5-star rating! We feel truly grateful to have you as our guest. Providing exceptional comfort and service is our passion. We look forward to seeing you again soon!
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Sophia CSR, Hotel Management
Hi Camille,We are sad to see this 2-star rating. We never want our guests to have such a kind of experience. We would love to know more about your experience. So, we can make the required changes and improvements. We hope to earn your business on future travels so that you can see our continuous improvement.
