Ratings based on 2,009 Verified Reviews
3.9 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Nov 2024
The staff was friendly and kind. They excelled in helping this senior lady with my bags and also getting on board the shuttle. The room was clean but I wish that there would be comfortable furniture in the room. The furniture looked like it was old and mismatched. Not a comfortable chair and the bed was lumpy. This property needs a very much needed makeover.
by A verified traveler
Posted 27 Nov 2024
It fulfilled our needs
by A verified traveler
Posted 25 Nov 2024
The walls and ceiling are super thin. I had someone keeping me up all night the floor above me. You can hear every step they make and they didnt go to sleep until 5am. Get the top floor if you stay here or you may not sleep well. And I am not a light sleeper. Also I was going to take a shower, but it was dirty and had pubic hair in it so I passed on that. They do have an airport shuttle though i guess that is a bonus
Comment from Hotel Management
25 Nov 2024 by Sophia CSR, Hotel Management
Hi Jessie,Thank you for sharing your experience. We apologize for the issues you encountered with noise and cleanliness during your stay. We understand how important a restful night and a clean environment are, and we will address these concerns with our housekeeping and maintenance teams to ensure better experiences in the future. However, we are glad to hear you found the airport shuttle service convenient, and we appreciate your feedback, as it helps us improve. We hope you will consider giving us another opportunity to provide a more comfortable stay.
by A verified traveler
Posted 24 Nov 2024
Quiet place to scalling no problems
Comment from Hotel Management
25 Nov 2024 by Sophia CSR, Hotel Management
Hi Darlene,Thank you for your feedback! We are happy to hear that you had a quiet and problem-free experience during your stay. We hope to welcome you back soon for another peaceful visit!
by A verified traveler
Posted 23 Nov 2024
It was exactly what we paid for. Nothing fancy, normal, we came, slept and left.
Comment from Hotel Management
25 Nov 2024 by Sophia CSR, Hotel Management
Hi Ana,Thank you for your honest feedback! We are glad to hear that the hotel met your expectations for a straightforward, no-frills stay. We aim to provide good value for our guests, and we appreciate you choosing us for your visit. We hope to welcome you back if you are in the area again!
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Sophia CSR, Hotel Management
Hi Jason,Thank you for your 5-star rating! We feel truly grateful to have you as our guest. Providing exceptional comfort and service is our passion. We look forward to seeing you again soon!
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Sophia CSR, Hotel Management
Hi Robert,Thank you for your 5-star rating! We feel truly grateful to have you as our guest. Providing exceptional comfort and service is our passion. We look forward to seeing you again soon!
by A verified traveler
Posted 22 Nov 2024
Older building but more than adequate for one night stay at an excellent price.
Comment from Hotel Management
22 Nov 2024 by Sophia CSR, Hotel Management
Hi Joseph,Thank you for your feedback! We are happy you found your stay comfortable and a great value for the price. While our building is older, we strive to provide a clean and welcoming environment for all our guests. We appreciate your visit and look forward to hosting you again!
by A verified traveler
Posted 21 Nov 2024
Nice rooms, Clean. Friendly staff, the only thing was no flexibility around breakfast time
Comment from Hotel Management
22 Nov 2024 by Sophia CSR, Hotel Management
Hi Cecilia,Thank you for your kind words about our clean rooms and friendly staff! We are glad you enjoyed your stay overall. However, we apologize for the lack of flexibility with breakfast timing and will consider your feedback as we look for ways to improve. We hope to welcome you back soon for an even better experience!
by A verified traveler
Posted 21 Nov 2024
Sucked
Comment from Hotel Management
22 Nov 2024 by Sophia CSR, Hotel Management
Hi Adam,We are sad to see this 1-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.
