Ratings based on 532 Verified Reviews
2.8 Room cleanliness
3.1 Service & staff
3.1 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
by A verified traveler
Posted 4 Nov 2024
Nice environment
Comment from Hotel Management
12 Nov 2024 by Lisa, Hotel Management
Hey, Selwyn! We shall continue to make you happy and satisfied with our services. Hope to serve you better always! Regards, Lisa
by A verified traveler
Posted 23 Oct 2024
Comment from Hotel Management
24 Oct 2024 by Author, Hotel Management
Dear Guest,
Thank you for taking the time to share your review with us. We apologize for any inconvenience you may have experienced during your stay. Our team will look into the issues you've raised in order to ensure a better experience for our guests in the future.
If there is anything else we can assist you with, please feel free to reach out to us at guestsupport.na@oyorooms.com. We are here to help!
Best regards,
Team OYO
by A verified traveler
Posted 13 Oct 2024
Comment from Hotel Management
13 Oct 2024 by Author, Hotel Management
Dear Guest,
Thank you for taking the time to share your review. We apologize for any inconvenience caused during your stay. Our team always strives to deliver the best experience, and your feedback helps us improve. If there is anything specific you would like us to address or if you need further assistance, please feel free to reach out to us at guestsupport.na@oyorooms.com.
Warm regards,
Team OYO
by A verified traveler
Posted 21 Sep 2024
Dirty, smelly, humid, & had roaches
by A verified traveler
Posted 20 Sep 2024
by A verified traveler
Posted 19 Sep 2024
Comment from Hotel Management
18 Oct 2024 by Joey, Hotel Management
Thank you so much for the positive rating, Andres! Thank you for sharing this with us, we have duly noted your feedback, and we will strive for a better experience in the future. Regards, Joey
by A verified traveler
Posted 15 Sep 2024
Out of 20 years of traveling this would literally the worst ever hotel. The carpet was dirty and nasty. The runs at laminate wood flooring that was water damaged and blowing up and peeling. We stayed for two nights and the Wi-Fi was never working it would come up and go down and come up and go down it was useless. The telephones in the room were dead so you could not call for help you had to walk down to the front desk just to be told they're addressing the issue.
Comment from Hotel Management
15 Sep 2024 by Author, Hotel Management
Dear Guest,
We apologize for the inconvenience you experienced during your stay. We're sorry to hear about the issues with the cleanliness of the carpet and the condition of the laminate wood flooring. We understand how frustrating it must have been for you to deal with these issues.
Regarding the Wi-Fi, we apologize for the intermittent service. Our technical team is working on improving the connectivity to ensure a seamless experience for our guests.
We're sorry for the trouble with the telephones in your room. Rest assured, we have addressed the issue and taken immediate measures to prevent it from happening in the future.
We appreciate your feedback, and we will use it to improve ourselves. If you have any further concerns or need assistance, please feel free to reach out to us at guestsupport.na@oyorooms.com.
Thank you for bringing this to our attention.
Best regards,
Team OYO
by A verified traveler
Posted 12 Sep 2024
by A verified traveler
Posted 4 Sep 2024
Comment from Hotel Management
24 Oct 2024 by Lisa, Hotel Management
Hi, Jhonaiker! We regret the unpleasant experience you had with us. We are continuously working on improving our services and we assure you that your next visit will be awesome. Regards, Lisa
