Ratings based on 983 Verified Reviews
3.0 Room cleanliness
3.5 Service & staff
3.2 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Nov 2024
The staff wasn’t good and the rooms dirty and smells smoke even if it’s a non smoking room.
Comment from Hotel Management
30 Nov 2024 by Hotel Management, Hotel Management
Dear Mohammed, We apologize for your negative experience during your recent stay. It’s disheartening to hear that the staff did not meet your expectations and that the room smelled of smoke despite being a non-smoking room. We take these matters very seriously and will investigate the issues you raised. Providing guests with a clean, comfortable, and friendly environment is our commitment. We will take immediate steps to address the cleanliness and staff training issues. We hope to welcome you back and provide you with a positive experience.Sincerely, Hotel Management
by A verified traveler
Posted 27 Nov 2024
It was nice
by A verified traveler
Posted 23 Nov 2024
While the staff were incredibly helpful and kind, the property is absolutely due for an upgrade. The beds are uncomfortable, restrooms and showers are lackluster, and the windows/fixings/lobby are outdated. We had high expectations because the Irvine spectrum center is so close and were disappointed.
Comment from Hotel Management
24 Nov 2024 by Hotel Management, Hotel Management
Dear Alexis, Thank you for your feedback. We work hard to uphold all of our brand's standards for quality and service. Therefore, we are sorry that our hotel did not meet your expectations, and we thank you for bringing these concerns to our attention. We always want to hear from our guests about how we can improve our services!Thank you once more, and we hope to see you again soon.Sincerely,Hotel Management
by A verified traveler
Posted 19 Nov 2024
by A verified traveler
Posted 17 Nov 2024
by A verified traveler
Posted 16 Nov 2024
by A verified traveler
Posted 13 Nov 2024
by A verified traveler
Posted 10 Nov 2024
by A verified traveler
Posted 8 Nov 2024
Is very convenient close to the freeway very quiet place.
Comment from Hotel Management
8 Nov 2024 by Hotel Management, Hotel Management
Dear Jorge, Thank you for choosing Extended Stay America. We are glad that you had a good time with us and were pleased with our location being close to the freeway. We look forward to welcoming you back for another wonderful experience!Sincerely,Hotel Management
by A verified traveler
Posted 7 Nov 2024
Great accommodations.
