Ratings based on 963 Verified Reviews
3.0 Room cleanliness
3.6 Service & staff
3.3 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Sep 2024
Unreluable key and cramped parking.
by A verified traveler
Posted 26 Sep 2024
they gave me the wrong room twice the hallways were a little bit too dirty
Comment from Hotel Management
27 Sep 2024 by Hotel Management , Hotel Management
Dear rene, Thank you for your feedback. We apologize for the mix-up with your room assignments and for the cleanliness issues you encountered in the hallways. This is not the level of service we aim to provide, and we will address these concerns with our team to ensure improvements are made. Your experience is important to us, and we appreciate your understanding. We hope to welcome you back to Extended Stay America soon for a much better stay!Sincerely,Hotel Management
by A verified traveler
Posted 25 Sep 2024
Room was in dire need of remodeling holes in walls kitchen was screwed together almost comical . But we felt safe and was comfortable. But needs updating
Comment from Hotel Management
25 Sep 2024 by Hotel Management , Hotel Management
Dear Philip, Thank you for sharing your thoughts with us! We’re glad to hear that you felt safe and comfortable during your stay. Your feedback about the need for remodeling and updating has been noted, and we will address these concerns as part of our ongoing efforts to improve our property. We appreciate your understanding and hope to provide you with an even better experience on your next visit. We look forward to welcoming you back!Sincerely,Hotel Management
by A verified traveler from bayside
Posted 24 Sep 2024
by A verified traveler
Posted 18 Sep 2024
Very nice property.
Comment from Hotel Management
18 Sep 2024 by Hotel Management , Hotel Management
Dear Kim, Thank you for your kind words! We’re thrilled to hear you had a positive experience at our property. Our team works hard to ensure every guest enjoys a comfortable and pleasant stay, and it's wonderful to know our efforts are appreciated. We look forward to welcoming you back to Extended Stay America in the future and hope your next stay is even better. Sincerely,Hotel Management
by A verified traveler
Posted 15 Sep 2024
Affordable price. Quilts and bathrooms were not cleaned up. The decor was a bit old and the door locks didn't feel particularly secure.
Comment from Hotel Management
15 Sep 2024 by Hotel Management , Hotel Management
Dear Xavier, Thank you for your feedback. We appreciate your comments on our pricing and are glad you found it affordable. We apologize for the issues with cleanliness, decor, and door locks. Please rest assured that we are addressing these concerns to improve our standards. Your feedback is invaluable in helping us enhance our guest experience. We hope to have the opportunity to serve you better in the future. Sincerely,Hotel Management
by A verified traveler
Posted 14 Sep 2024
by A verified traveler
Posted 12 Sep 2024
by A verified traveler
Posted 11 Sep 2024
(-)
Staff were relatively cooperative
It was very inconvenient that guests have to go to the office to pick up towels, silverware, etc. by themselves
There were dirts all over the stairways
( )
Convenient location
Close to shopping area and restaurants
Comment from Hotel Management
12 Sep 2024 by Hotel Management, Hotel Management
Dear Tooraj, Thank you for your feedback. We’re pleased you found our location convenient and close to shopping and restaurants. However, we apologize for the inconvenience of having to pick up towels and silverware at the office and for the cleanliness issues with the stairways. Your comments are valuable, and we are working to improve these aspects to enhance our guests' experience. We appreciate your input and hope to provide a better experience on your next visit. Sincerely,Hotel Management
by A verified traveler
Posted 10 Sep 2024
The rooms are well presented. I arrived at the place at 8:00 pm with a reservation paid in advance. They gave me the room until 10:00 pm. It was not clean. I was already tired and wanted to take a bath. There is no shampoo in the bathrooms, only soap if you need it. You have to ask at the reception. It also has a kitchen. The room is very nice, but you have to ask for the utensils you need. I will never return.
Comment from Hotel Management
11 Sep 2024 by Hotel Management , Hotel Management
Dear Miguel, Thank you for your feedback. We’re glad you liked the room’s presentation but we apologize for the issues you encountered. We understand how frustrating it must have been to find the room not clean and lacking essential amenities like shampoo and kitchen utensils. We will address these concerns with our team to improve our service and ensure all rooms are properly stocked and cleaned. We appreciate your comments and hope to have the chance to offer you a better experience in the future.Sincerely,Hotel Management
