Ratings based on 979 Verified Reviews
3.0 Room cleanliness
3.5 Service & staff
3.2 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
While the staff were incredibly helpful and kind, the property is absolutely due for an upgrade. The beds are uncomfortable, restrooms and showers are lackluster, and the windows/fixings/lobby are outdated. We had high expectations because the Irvine spectrum center is so close and were disappointed.
Comment from Hotel Management
24 Nov 2024 by Hotel Management, Hotel Management
Dear Alexis, Thank you for your feedback. We work hard to uphold all of our brand's standards for quality and service. Therefore, we are sorry that our hotel did not meet your expectations, and we thank you for bringing these concerns to our attention. We always want to hear from our guests about how we can improve our services!Thank you once more, and we hope to see you again soon.Sincerely,Hotel Management
by A verified traveler
Posted 19 Nov 2024
by A verified traveler
Posted 17 Nov 2024
by A verified traveler
Posted 16 Nov 2024
by A verified traveler
Posted 13 Nov 2024
by A verified traveler
Posted 10 Nov 2024
by A verified traveler
Posted 8 Nov 2024
Is very convenient close to the freeway very quiet place.
Comment from Hotel Management
8 Nov 2024 by Hotel Management, Hotel Management
Dear Jorge, Thank you for choosing Extended Stay America. We are glad that you had a good time with us and were pleased with our location being close to the freeway. We look forward to welcoming you back for another wonderful experience!Sincerely,Hotel Management
by A verified traveler
Posted 7 Nov 2024
Great accommodations.
by A verified traveler from Yuma
Posted 5 Nov 2024
The two ladies at the front desk were EXCELLENT, Knowledgeable and PROFESSIONAL... I appreciate there caring attitudes. Personality and Kindness is what they were. The breakfast was just enough 😋
I HIGHLY RECOMMEND THIS PLACE 👌 THANK YOU
Comment from Hotel Management
7 Nov 2024 by Hotel Management, Hotel Management
Dear Erlinda, Thank you for taking the time to share your feedback about your time at Extended Stay America. It is nice to know you had a good stay and had some great encounters with our team members. Your appreciation for the breakfast choices and friendly staff is joyfully shared with the entire staff. Please return for another such flawless experience. Sincerely,Hotel Management
by A verified traveler
Posted 31 Oct 2024
Mold, shower didn't work, didn't do anything about it when telling office,and Expedia was even worse.
Comment from Hotel Management
1 Nov 2024 by Hotel Management, Hotel Management
Dear Alex, Thank you for choosing us and sharing your comments. We apologize for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Our housekeeping team is already at work to ensure they review the areas and take action. Considering this a rare incident, please let us host another occasion and provide you with the seamless stay you deserve!Sincerely,Hotel Management
