Ratings based on 47 Verified Reviews
2.2 Room cleanliness
2.4 Service & staff
1.9 Room comfort
2.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Leaves alot to be desired, rooms to small for king size bed, no room to move.
Comment from Hotel Management
25 Nov 2024 by Anchala, Hotel Management
Dear Stuart,It sounds like the room layout didn't meet your expectations, with the king-size bed leaving little to no space for movement. I sincerely apologize for that as we will surely look into it and we hope to welcome you back in the future.Best Regards,
by A verified traveler
Posted 12 Nov 2024
Property was dirty and untidy. Room not ready and neither was alternative room that was offered. Had to argue for a refund.
Comment from Hotel Management
19 Nov 2024 by Anchala , Hotel Management
Dear paul,I'm sorry to hear about your disappointing experience. Dealing with a dirty and untidy property, along with unprepared rooms, must have been incredibly frustrating. I sincerely apologize for that as we will surely look into it and we hope to welcome you back in the future.Best Regards
by A verified traveler
I don’t recommend
Posted 14 Aug 2024 on Hotels£89 a night is criminal. My TV didn’t work, the bed nearly sunk into the floor when I sat on it and the place just doesn’t look nice. £40 a night and I’d say there would be less to complain about.
Comment from Hotel Management
21 Aug 2024 by Anchala , Hotel Management
Dear Mike,It’s understandable that you’re frustrated, especially considering the price you paid for your stay. I deeply apologize for the inconvenience caused and and we hope you will consider giving us another chance to provide you with the experience you deserve.Best regards,
by A verified traveler
Posted 13 Aug 2024
Clean Towels only once per week, bed sheets seldom changed, no one at the front desk to show the rooms. You couldn't pay me to stay another night in this establishment. Do not communicate with me any further.
Comment from Hotel Management
21 Aug 2024 by Anchala , Hotel Management
Dear William,It sounds like your experience was extremely disappointing, especially with the lack of basic services like clean towels, fresh bed sheets, and available staff. Thank you for sharing your feedback,and we hope you will consider giving us another chance to provide you with the experience you deserve.Best regards,
by A verified traveler
Posted 11 Aug 2024 on Hotels
Terrible stayed 1night it was a construction site and never mention when booking still trying to get refund for 2 nights I never stayed
Comment from Hotel Management
12 Aug 2024 by Anchala , Hotel Management
Dear Stuart,Thank you for your feedback, and I'm truly sorry to hear about your disappointing experience. It is unacceptable that you were not informed about the ongoing construction during your booking. I understand how frustrating it must be to still be waiting for your refund for the nights you did not stay. Please rest assured that we are working on resolving this matter as quickly as possible. We apologize for the inconvenience and hope to have the opportunity to make things right in the future.Best regards,
by A verified traveler
Posted 8 Aug 2024 on Hotels
Comment from Hotel Management
12 Aug 2024 by Anchala , Hotel Management
Dear Tina,Thank you for your feedback.
by A verified traveler
Posted 4 Aug 2024
It is fit for no one. They were decorating and doing work. The corridors and reception area were loaded with tools and equipment and the whole area was unsafe to walk around. The room was dirty and the curtains didn’t fit the windows so the light just came through. No where to hang clothes and no hangers. The mirror was behind the toilet door and not near a plug. There were extention leads for kettle etc just lying on the floor which also didn’t feel safe. Overall I would avoid and I understand it was a cheaper option than a hotel but it was even below standard for that.
Comment from Hotel Management
7 Aug 2024 by Anchala , Hotel Management
Dear Jenny,Thank you for your detailed feedback. We sincerely apologize for the numerous issues you encountered during your stay. Your experience does not reflect the standards we strive to uphold. We are currently undergoing renovations to improve our facilities, but we understand that this should not compromise your safety or comfort. We will address the concerns about cleanliness, safety hazards, and room amenities immediately. Your feedback is crucial in helping us make the necessary improvements. We hope you might consider giving us another chance in the future once our renovations are complete.Best regards,
by A verified traveler
Posted 30 Jul 2024
While this hotel was *very* cheap, it was not a great experience. There is no onsite staff, which would be fine, but I didn't receive an email about this and how to get the key. After speaking with someone on the phone, my key turned out not even to be in the key box, but fortunately was in my door.
The room was tiny (basically OK just to sleep in) and not very clean. The bathroom facilities were adequate. There was parking near by. Overall, I needed somewhere to stay near Saltcoats for a couple of nights, where I could basically sleep. This was a very cheap option, and was more a case of you get what you pay for rather than good value.
Comment from Hotel Management
31 Jul 2024 by Anchala , Hotel Management
Dear Paul,Thank you for taking the time to share your experience. We apologize for the inconvenience you faced regarding the check-in process and the condition of the room. We strive to provide clear communication about our self-check-in procedures and regret that this was not your experience. We appreciate your feedback on the room size and cleanliness and will use your comments to improve our services. Thank you for choosing our property, and we hope to better meet your expectations in the future.
by A verified traveler
Hovel
Posted 28 Jul 2024 on HotelsDisgusting dirty filthy even im reporting it to the environmental health team
Comment from Hotel Management
31 Jul 2024 by Anchala , Hotel Management
Dear Yvonne,Thank you for your feedback. We are extremely concerned to hear about the issues you encountered during your stay. The cleanliness and safety of our guests are top priorities for us, and we take your comments very seriously. We also apologize for the inconvenience you experienced.
by A verified traveler
AVOID AVOID AVOID!!
Posted 13 Jul 2024 on HotelsWhere do I start? I was supposed to receive an email on the morning of the booking with a pin number to get into this unstaffed property. No email arrived. We phoned several times until someone answered. Long story short, I was given the wrong code. I phoned again. It took over an hour to get through that time. I asked the person to stay on the line while I tried the new code. She hung up. Wrong code AGAIN. Eventally we got through again and were given a new code. This one worked and we entered this unkempt and neglected guesthouse to the overpowering stench of dampness and faeces. The "bedroom" was damp, unfit for human habitation and even had a complimentary jobby left in the toilet, The carpets were filthy and the furniture sticky with thick grime This is no B&B. This is more like a dystopian prison. We couldn't stay in this filthy place and we immediately departed to find an alternative hotel. Thankfully we found one. We asked for a refund as we hadn't stayed. Of course this was refused. We were in Irvine to attend a wedding. While there we asked some local people about the Riverside Guesthouse and were told it was used to accomodate drug rehabilitation patients and asylum seekers. If this is indeed true, my heart goes out to those poor souls who are forced to exist for more than a few seconds in Riverside guesthouse. Avoid!
Comment from Hotel Management
17 Jul 2024 by Anchala , Hotel Management
Dear Iain,I'm truly sorry to hear about your experience. This sounds incredibly frustrating and disappointing. Thank you for providing such detailed feedback. We will certainly address these issues with the highest urgency to ensure that future guests do not encounter similar problems. We apologize for all inconvenience caused during your stay. Your feedback is valuable to us, and we hope to have the opportunity to welcome you back in the future to experience the improvements we will make. Warm regards,Anchala
