Ratings based on 865 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Dec 2024
The hotel and staff itself was great! It was our first time traveling with our little dogs and the hotel was perfect for it. We did self parking and the valet staff that validated our tickets were so kind and friendly. Our only thing we didn’t love was the paid parking and the distance from the garage to the hotel….that being said, we knew all of that prior to booking so not really a complaint.
Comment from Hotel Management
31 Dec 2024 by AC Hotel by Marriott Irvine Management, Hotel Management
Dear Anna,Thank you for your kind feedback! We're so glad to hear that you and your dogs had a great experience with us. It's wonderful to know that the staff made your stay more enjoyable, and we truly appreciate your understanding regarding the parking. We’ll keep working to make everything as convenient as possible for all our guests. We hope to welcome you and your furry friends back again soon! Thank You,AC Hotel by Marriott Irvine Management
by A verified traveler
Posted 22 Dec 2024
The property and staff were great! I loved all the dining around the area. Parking options were close and nice.
The issue I have with this property is regarding the bathroom fans. The fans are loud and stay on "all the time" - I turned off the AC thinking it was making the noise, but I continued to hear the loud noise. It kept me up all night and I found it hard to sleep. The bathroom door is a sliding glass door which does nothing for sound-proofing that nonstop fan. If you are a light sleeper or need silence to sleep, this is not the place.
Comment from Hotel Management
27 Dec 2024 by AC Hotel by Marriott Irvine Management, Hotel Management
Dear Emmanuel,Thank you for your detailed feedback! We’re delighted to hear you enjoyed the property, our wonderful staff, and the nearby dining options. It’s also great to know you found the parking convenient. However, we sincerely apologize for the disturbance caused by the bathroom fan and the sliding glass door design. We understand how important a good night’s sleep is, and we’ll be sure to share your feedback with our maintenance and design teams to explore possible improvements. We truly appreciate your patience and hope you’ll consider staying with us again in the future.Thank You,AC Hotel by Marriott Irvine Management
by A verified traveler
Posted 20 Dec 2024
What a cute and quaint hotel. I love it here.
Comment from Hotel Management
22 Dec 2024 by AC Hotel by Marriott Irvine Management, Hotel Management
Dear Nadia, Thank you for your review! We truly appreciate your support and hope to welcome you back for another positive stay soon. Thank You, AC Hotel by Marriott Irvine Management
by A verified traveler
Posted 6 Dec 2024
David who works during the graveyard shift was very accommodating and helped out a lot. The staff was very friendly and understanding when I wanted to stay a few more nights.
Comment from Hotel Management
6 Dec 2024 by Roman, Hotel Management
Dear Teck,Thank you for your review! We truly appreciate your support and hope to welcome you back for another positive stay soon. Thank You,AC Hotel by Marriott Irvine Management
by A verified traveler
Posted 3 Dec 2024
I picked this hotel because it was close to the airport and had a Tesla charging station in the parking garage. Overall I enjoyed my stayed but the room floor was a bit dirty as if it hadn’t been vaccumed. Other than that it was nice. Great dining options too.
Comment from Hotel Management
6 Dec 2024 by AC Hotel by Marriott Irvine Management, Hotel Management
Dear Miguel,Thank you for choosing our hotel and for sharing your feedback! We’re glad you enjoyed our convenient location, Tesla charging station, and dining options. We apologize for the oversight with the room’s cleanliness and appreciate you bringing it to our attention. Ensuring a spotless environment is our priority, and we’ll address this with our housekeeping team. We hope to welcome you back soon for an even better experience! Thank You,AC Hotel by Marriott Irvine Management
by A verified traveler
Posted 3 Dec 2024
Thank you, Franco, for your help.
Comment from Hotel Management
4 Dec 2024 by AC Hotel by Marriott Irvine Management, Hotel Management
Dear Teck,Thank you for your review! We truly appreciate your support and hope to welcome you back for another positive stay soon. Thank You,AC Hotel by Marriott Irvine Management
by A verified traveler
Posted 2 Dec 2024
The furnace was really loud, it was either that or freeze.
Comment from Hotel Management
4 Dec 2024 by AC Hotel by Marriott Irvine Management, Hotel Management
Dear Taha,Thank you for sharing your feedback. We apologize for the inconvenience caused by the loud furnace during your stay. Your comfort is our priority, and we regret that this impacted your experience. We'll address this issue promptly to ensure a quieter and more comfortable stay for our guests in the future. We hope to have the chance to provide you with a better experience next time. Thank You,AC Hotel by Marriott Irvine Management
by A verified traveler
Posted 2 Dec 2024
Great Place to stay if you are visiting
Comment from Hotel Management
4 Dec 2024 by AC Hotel by Marriott Irvine Management, Hotel Management
Dear Gurvinder,Thank you for your kind words! We're thrilled to hear you found our hotel a great place to stay during your visit. We look forward to welcoming you back on your next trip! Thank You,AC Hotel by Marriott Irvine Management
by A verified traveler
Posted 1 Dec 2024
Booked a balcony room but when I got there I found out I was scammed. Spoke to the manager Dominick and his best solution was “I can cancel your reservation if you’d like.”
Ohh really, cancel an order different from what I placed? What a favor! Solid customer service.
I only stayed because I didn’t have a choice in that moment.
Make sure to verify everything they claim, they will lie through their teeth if you give them the opportunity.
Go here if you’re into this kind of service.
Comment from Hotel Management
3 Dec 2024 by AC Hotel by Marriott Irvine Management, Hotel Management
Dear Stephan,We deeply regret that your experience did not meet your expectations and apologize for any confusion regarding your reservation. Our goal is always to ensure our guests have a positive and enjoyable stay. While we understand your frustration, we assure you that any miscommunication was unintentional.We will review this situation with our team to ensure we handle similar circumstances more effectively in the future. Your feedback is valuable, and we will use it to improve our processes. If you have additional concerns or would like to discuss this further, please feel free to contact us directly.Thank You,AC Hotel by Marriott Irvine Management
by A verified traveler
Posted 30 Nov 2024
Perfect location for us while visiting our daughter. We travel with 2 dogs and property us very dog friendly. Plus the hard surface floors gave me extra confidence in the cleanliness of the room, with no scent for my dogs to pick up. Staff is friendly. Convenient and close parking garage. Reasonably priced.
Comment from Hotel Management
2 Dec 2024 by Roman, Hotel Management
Dear Guest, Thank you for your wonderful review! We're thrilled to hear that you had such an amazing experience and that our property cleanliness, reception team, and accommodations made your stay so enjoyable. We truly appreciate your feedback, and we’re glad it added to your comfort. We can’t wait to welcome you back for another fantastic stay! Thank you for choosing us! Thank You, AC Hotel by Marriott Irvine Management
