Ratings based on 1,031 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Embassy Suites Irvine , Hotel Management
Hi Johnathon, thank you for your feedback. We hope to better serve you in the future.
by A verified traveler
Posted 18 Nov 2024
Breakfast was fantastic, rooms smelled funny
Comment from Hotel Management
20 Nov 2024 by Embassy Suites Irvine, Hotel Management
Hi Kareen, thank you for sharing your experience. We are glad to see the majority of your stay went well. We will make sure to direct your concerns to the appropriate department to better improve our services. Thank you again!
by A verified traveler
Posted 18 Nov 2024
Safe
Comment from Hotel Management
20 Nov 2024 by Embassy Suites Irvine, Hotel Management
Hi Tracy, thank you for sharing your experience! We are glad to see you enjoyed your stay.
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Embassy Suites Irvine, Hotel Management
Hi Giuseppe, thank you for your feedback. We hope to better serve you in the future.
by A verified traveler
Posted 17 Nov 2024
Bathroom door wouldn’t shut all the way and the bath tub drain was clogged upon arrival.
Comment from Hotel Management
20 Nov 2024 by Embassy Suites Irvine, Hotel Management
Hi JD, thank you for sharing your experience with us. We will direct your concerns to the appropriate department to improve our services. We look forward to getting a chance to serve you again!
by A verified traveler
Posted 12 Nov 2024
The suite was large and comfortable. The furniture was older and dated, but I didn't mind. The bed and pillows were perfect. The bathtub and shower could have been better.
Breakfast and the shuttle to the airport were great. My only complaint is that upon arrival, it would have been nice to have been told that complimentary food was available.
Comment from Hotel Management
14 Nov 2024 by Embassy Suites Irvine, Hotel Management
Hi Elaine, thank you for sharing your experience. We are glad to hear that you enjoyed your stay with us! We will make sure to address your concerns to better improve our services. Thank you again!
by A verified traveler
Posted 9 Nov 2024
Amenities were limited and breakfast was cold every morning.
Comment from Hotel Management
14 Nov 2024 by Embassy Suites Irvine, Hotel Management
Hi Andre, thank you for sharing your experience. We will make sure to share your concerns with the appropriate departments.
by A verified traveler
Posted 5 Nov 2024
Everything was excellent. Except for the breakfast crew was shutting down and I was getting coffee. The older bald gentleman shutting down the drink area allowed me to get coffee but took away all the cream, sugar, etc. I asked if I can have some creamer and sweet and low because I am diabetic and he told me no, we're closed! I ended up throwing my coffee away.
Comment from Hotel Management
14 Nov 2024 by Embassy Suites Irvine, Hotel Management
Hi Kim, thank you for sharing your experience with us! We are glad you enjoyed the majority of your stay with us. We will make sure to share your feedback with the proper departments so we can address your concerns. Thank you again, we look forward to serving you again!
by A verified traveler
Posted 5 Nov 2024
Loved this hotel and the complimentary breakfast had a lot of choices.
Comment from Hotel Management
13 Nov 2024 by Embassy Suites Irvine, Hotel Management
Hi Ginny, thank you for sharing your experience. We are glad to hear that you had a great stay!
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
4 Nov 2024 by Embassy Suites Irvine , Hotel Management
Hi Maulik, thank you for sharing your feedback. We are happy to hear that you enjoyed your stay!
