Ratings based on 452 Verified Reviews
4.7 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Dec 2024
From the ease of booking this property for what it’s known for which is the 24 hour pool and hot tub, to check in with a very friendly front desk face and the multiple choices for breakfast to pick from and enjoy in a beautiful dining area, to quiet and peaceful and the room was beautiful, clean, spacious and exactly as we expected. Our only complaint was the woman who was in charge of breakfast was not helpful, approachable or personable at all and it was disappointing considering how wonderful everyone else that we interacted with was so pleasant.
Comment from Hotel Management
30 Dec 2024 by Regina, Hotel Management
Thank you for sharing your detailed feedback! We’re thrilled to hear that you enjoyed so many aspects of your stay, from the 24-hour pool and hot tub to the friendly front desk team and the variety of breakfast options in our dining area. It's also great to know your room met your expectations for comfort and cleanliness.We’re sorry to learn that your interaction during breakfast didn’t reflect the high standard of hospitality we strive to provide. Your comments are invaluable, and we’ll address this with our team to ensure every guest feels welcomed and cared for in every area of our hotel.We truly appreciate your feedback and hope to have the pleasure of welcoming you back soon!
by A verified traveler
Posted 19 Dec 2024
by A verified traveler
Posted 17 Dec 2024
It was a pleasant stay. We got in late so didn’t get to explore or use the amenities but the pool and hot tub were open 24 hours and the breakfast was good. The lobby and room were clean.
by A verified traveler
Posted 16 Dec 2024
by A verified traveler
Posted 4 Dec 2024
I highly recommend- great place to stay
by A verified traveler
Posted 29 Nov 2024
Everything about the stay has been great, it's clean, in a quiet safe area and the staff is fun to talk to. Housekeepers do a fabulous job at keeping the property clean and safe. Everyone at this place is awesome
by A verified traveler
Posted 28 Nov 2024
All good
by A verified traveler
Posted 10 Nov 2024
Everything about the hotel was great except that our room smelled like smoke when we arrived. Hotel staff sprayed something and it seemed to help.
Comment from Hotel Management
25 Nov 2024 by AGM, Hotel Management
Thank you for your feedback! We're glad to hear you enjoyed most aspects of your stay, including the hotel overall. We apologize for the smoke smell in your room upon arrival, but we're happy the staff was able to address it promptly. Your comfort is our priority, and we appreciate your understanding. We hope to see you again soon for an even better experience!
by A verified traveler
Posted 21 Oct 2024
Only there for one night. Room was clean, well kept. Breakfast was good. No problems.
by A verified traveler
Posted 12 Oct 2024
Very nice place. Its the only one i stay at in Ironton
