Ratings based on 190 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
4 Nov 2024 by Front Desk Agent-Lisa, Hotel Management
Thank you for providing feedback. We sincerely regret that yourexperience was less than perfect. We care deeply about our guestsand want to provide the most comfortable stay possible. We hope yougive us another chance soon, so we can share a more positiveexperience.
by A verified traveler
Posted 19 Oct 2024
Staff were friendly, plenty of parking, decent hot breakfast.
Comment from Hotel Management
19 Oct 2024 by Patricia - Front Desk Agent, Hotel Management
Thank you for taking the time to share your experience at Comfort Inn. Our team is so glad to hear that you enjoyed your stay. We hope you’ll visit us again soon.
by A verified traveler
Posted 8 Oct 2024
Comment from Hotel Management
8 Oct 2024 by Lisa-Front Desk Agent, Hotel Management
Thank you for choosing us for your recent stay. We’re glad to hearthat you were satisfied with your experience. We look forward towelcoming you back in the future.
by A verified traveler
Posted 20 Sep 2024 on Hotels
Comment from Hotel Management
21 Sep 2024 by Patricia - Front Desk Agent, Hotel Management
Thank you so much for your great review. We are delighted to hear that you had a positive experience here with us at Comfort Inn. We hope you’ll visit us again soon.
by A verified traveler
Posted 19 Sep 2024 on Hotels
Comment from Hotel Management
20 Sep 2024 by Lisa-Front Desk Agent, Hotel Management
Thank you for choosing us for your recent stay. We’re glad to hearthat you were satisfied with your experience. We look forward towelcoming you back in the future.
by A verified traveler
Posted 10 Sep 2024 on Hotels
Comment from Hotel Management
12 Sep 2024 by Lisa-Front Desk Agent, Hotel Management
Thank you for choosing us for your recent stay. We’re glad to hearthat you were satisfied with your experience. We look forward towelcoming you back in the future.
by A verified traveler from London
Posted 18 Aug 2024
The staff was very nice, but there was no hot water (barely even warm) in the shower, hallways had not been recently vacuumed, and the sheets needed to be changed before we moved in. Surrounding property was unattractive.
In light of all these things, it was greatly overpriced!
Comment from Hotel Management
19 Aug 2024 by Patricia - Front Desk Agent, Hotel Management
Thank you for taking the time to write a review. We appreciate your comments and regret to hear that you were disappointed with the value of our rooms. We aim to provide all of our guests with a high-quality experience, and we hope to see you again in the near future.
by A verified traveler
Posted 22 Jul 2024
Comment from Hotel Management
11 Aug 2024 by Jenna - Front Desk Agent , Hotel Management
Thank you for sharing a review of your recent experience. Our team here at Comfort Inn - Iron Mountain is committed to providing high quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.
by A verified traveler
Posted 21 Jul 2024
Comment from Hotel Management
10 Aug 2024 by Patricia - Front Desk Agent, Hotel Management
Thank you for your recent review. We regret that we did not deliver our usual standard of service. Our team here at Comfort Inn is committed to providing high-quality customer service, and we hope you’ll give us the opportunity to show you in the near future.
by A verified traveler
Posted 15 Jul 2024
It was fine, just seemed like it could use some updating.
Comment from Hotel Management
15 Jul 2024 by Jenna - Front Desk Agent , Hotel Management
Thank you for taking the time to share your experience at ComfortInn. We hope you’ll visit us again soon.
