Ratings based on 855 Verified Reviews
3.4 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
No blow dryer, had to rent kitchen supplies or dishes and other cooking utensils. Bathroom door kicked in and stains on carpet
Comment from Hotel Management
18 Nov 2024 by Hotel Management , Hotel Management
Dear Candace, Thank you for sharing your experience. We are sorry that certain aspects of your stay fell short of your expectations. Our goal is to provide flexibility with amenities like kitchen supplies, and we understand how this setup might not suit everyone. Your feedback about the room's condition is important, and we are working with our team to address these issues promptly. We genuinely value your input and hope you consider giving us another chance in the future to provide a more comfortable and enjoyable stay.Sincerely,Hotel Management
by A verified traveler
Posted 26 Oct 2024
liked the beds; they were clean and felt new. Didn't like the old, over used furniture. The lights and phone were not working, no remote in bedroom. No trash can in kitchen. Staff was helpful and speedy with correcting the issues.
by A verified traveler
Posted 2 Sep 2024
Customer service was 5 stars . They took there time but was so helpful and respectful and tired to answer all my questions. I have only 2 complaints the 3 floor had an awful smell. The water pressure was not good but the ladies up front gave me the reason why due to a busted pipe. Overall I really enjoyed my stay.
Comment from Hotel Management
5 Sep 2024 by Hotel Management., Hotel Management
Dear Jamie, Thank you for sharing your experience. We're pleased to hear that the customer service at Extended Stay America was exceptional and that our team was able to assist you effectively. We apologize for the issues with the smell on the third floor and the water pressure. We're glad to hear that you enjoyed your stay overall and hope to welcome you back.Sincerely,Hotel Management.
by A verified traveler
Posted 20 Aug 2024
This was my second stay in the past 2 months and it won’t be the last! Very convenient and quiet area!
by A verified traveler
Posted 7 Aug 2024
Very nice area, quiet, very convenient to all types of stores. Our room (2 bedroom) had way more space than we anticipated! They only had muffins and granola bars for breakfast and also no ice machine. Overall very nice and I’d recommend it!
Comment from Hotel Management
10 Aug 2024 by Hotel Management, Hotel Management
Dear Sherrilyn, Thank you for choosing Extended Stay America! We’re delighted to hear that you enjoyed the spaciousness of your two-bedroom room and appreciated the quiet area. It’s great that our location offered convenience to various stores. We appreciate your feedback about the breakfast options and ice machine, as they help us improve. We hope to welcome you back soon!Sincerely,Hotel Management
by A verified traveler
Posted 2 Aug 2024
Staff was friendly and nice. Made my stay enjoyable
by A verified traveler
Posted 20 Jul 2024
When I first arrived I discovered there was no bathroom in the lobby. Once in the room it smelled clean but in the morning there were several roaches in the bathroom. I made the mistake of leaving my luggage on the floor so hopefully I did not take any roaches home with me. Both front desk staff were very friendly and accommodating. There was also no ice maker in the hotel. There were ice trays in the freezer which I filled up at 9:00pm when I arrived and they were almost frozen when I left at 9 am. They provided instant oatmeal, muffins, coffee and tea for breakfast.
Comment from Hotel Management
21 Jul 2024 by Hotel Management, Hotel Management
Dear Kim, Thank you for your feedback. We’re glad you found the front desk staff friendly and accommodating, and that you enjoyed the breakfast options. We regret the inconvenience you encountered with the bathroom cleanliness and the ice trays. Your comments will be reviewed to address these concerns and improve our services. We appreciate your input and hope to offer a more comfortable experience in the future.Sincerely,Hotel Management
by A verified traveler
Posted 15 Jul 2024
by A verified traveler
Posted 8 Jul 2024
by A verified traveler
Posted 5 Jul 2024
