Ratings based on 58 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from Davis
Posted 20 Nov 2024
WiFi doesnt reach all rooms. Staff unhelpful in accommodating.
Comment from Hotel Management
21 Nov 2024 by Dear Martin,, Hotel Management
We apologize for the inconvenience you experienced with the WiFi signal and the level of service provided by our staff. Your feedback is valuable to us, and we will address these issues to ensure a better experience for our guests in the future. Please feel free to contact us directly so we can make it right for you. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay. Thank you for sharing your concerns with us.
by A verified traveler from Westland
Posted 10 Jul 2024
Location
by A verified traveler
Posted 28 Apr 2024
He venido más de 3 veces a hospedarme aquí, pero es una pésima decisión escoger una hab. Con vista a la ciudad, ya que el ruido de los autos no te permite descansar..
Llegando no cerraba la puerta y me salió error en caja fuerte.
Respecto al personal todo bien!
by A verified traveler
Posted 15 Jan 2024
by A verified traveler
Sneaking Business
Posted 2 May 2023 on HotelsI called to cancel and rebook the reservation on Tuesday when I was supposed to arrive because my flight was postponed for a day. The agent told me the hotel clerk could not waive the first-night charge and asked me to talk to the manager when I would arrive the following day. So I did after wasting quite a bit of time talking to the clerk who could not speak English.
Finally, the manager showed up. I showed her the proof of flight postponement. Instead of waiving the first-day charge, she offered me a discount for the second and third nights to deal with the hotel directly bypassing hotels.com. I refused and told her I would not stay in that hotel unless she waive the first-night charge. Then she told me to stay, and she would take care of the charges for the first night. She said she would get back to me but she never did. I looked for her three times but she was nowhere to be found. When I checked out, the front desk still would not waive the first-night charges and wanted to charge me the discounted price for the second and their nights by passing hotels.com. I refused and told them I would deal with hotels.com myself, not them. So I left without paying them.
by A verified traveler
Posted 20 Mar 2020 on Hotels
Great position.
by A verified traveler
Posted 25 Dec 2019 on Hotels
The hotel has one of the most amazing views of the ocean i’ve Ever seen! The hotel itself is slightly worn down but still very clean and the staff very friendly and helpful. We would love to come back and stay someday!
by A verified traveler
Posted 16 Jul 2019
by A verified traveler
Excellent hotel - will definitely stay again
Posted 14 Jun 2019 on HotelsI was here on a business trip. I don't think the current reviews really reflect how nice this hotel is. Pros: The location is second to none, absolutely beautiful by the ocean, incredible views and balconies in room. My room was all brand new and updated bathroom. Everything clean and fresh decor. Staff were very nice, breakfast was good with beautiful views and a nice bar. They give you a token for a free welcome drink on check in which was nice. Location is by the old town which is walking distance to beautiful pedestrianised colonial streets and lots of restaurants. Free bikes too.They let us check in early at no extra cost.
Cons: Check in was very slow - over 30 mins. It would be nice to have tea/coffee facilities in room.
Everything else super - will definitely stay again. Very reasonable room rates.
Comment from Hotel Management
26 Jul 2019 by Ivo kobilic, Hotel Management
Dear Alison,
Thanks for your comments.
Regards,
Gavina Sens
by A verified traveler
Good hotel, but barely 4 stars
Posted 31 Dec 2018 on HotelsMy girlfriend and I stayed two nights at this hotel. One of the big advantages for those who are driving is the ample parking space due to them having a convention center. The outside pool is somewhat small but located directly overlooking the ocean, therefore great view, but the no one really uses the pool since most people, including ourselves opted to go to the beach which is quite closeby.
The hotel has 10 bicycles that you can borrow at no cost which again, is great, the bicycles are in excellent condition and come with a lock.
The check-in at the hotel was quite fast and convenient, although there is not a lot of english speaking staff for those who do not speak Spanish. The rooms was really the downside of this hotel. They are somewhat old and dated. On the plus side they are clean, they give you two bottles of water and a welcome drink at check-in (but in Chile this is almost all hotels) and the wifi works quite well. The washroom were again somewhat old, old shower head, a swinging glass to stop the water from going all over the bathroom. Another downside is the walls are paperthin. We could hear everything going on in the hallways and even the music from downstairs (we were on the 7th floor) via the balcony (with the door closed).
Overall a good hotel and well-priced, but don't expect a high 4 star hotel, it's more like a low 4 star hotel.
