Ratings based on 966 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Dec 2024
Lovely stay
Comment from Hotel Management
8 Dec 2024 by Muthu Belstead Brook Hotel Team, Hotel Management
Dear Guest,We are happy that you enjoyed your stay with us at Muthu Belstead Brook Hotel!!Hoping to see you again soon.Kind RegardsMuthu Belstead Brook Hotel Team.
by A verified traveler
Posted 30 Nov 2024
Comment from Hotel Management
30 Nov 2024 by Muthu Belstead Brook Hotel Team, Hotel Management
Dear Ioana,Thank you for sharing your feedback. We value your comments and would like to address the points you raised about your recent experience.At the time of your arrival, the check-in process required additional clarification due to separate bookings under different names. While this took longer than usual, we ensured that your preferences, such as having rooms near each other, were accommodated.Regarding your request for robes, we offer these for hire as part of our standard policy. However, we provided complimentary slippers to enhance your comfort. We acknowledge that weekends are typically busier, and our team strives to ensure clear communication about the facilities' availability to help manage expectations.Your feedback helps us continuously refine our processes, especially during peak times. If there are further details you'd like to share or anything we can assist you with, please don’t hesitate to reach out directly.We hope to welcome you back in the future and provide an even better experience.
by A verified traveler
Posted 25 Nov 2024
Overpriced for what is a basic hotel. Room door didn’t fit and was unsafe, serious if there was a fire. Superior room with Stained flooring and furniture. Tatty dirty towels. Take your own bedding, towels and toilet rolls and take water. Hotel room water not for drinking. Better still stay somewhere else. Staff pleasant and breakfast was good though.
Comment from Hotel Management
26 Nov 2024 by Muthu Belstead Brook Hotel, Hotel Management
Dear TracyThank you for taking the time to share your feedback regarding your stay. Your insights are invaluable as they help us identify areas for improvement.Regarding the water situation, we want to clarify that while the water in the rooms is safe for preparing tea or coffee, it is not recommended for direct drinking. To ensure your comfort, we provide each room with a complimentary bottle of filtered water. We appreciate your understanding in this matter.We are truly sorry to hear that your experience with the room did not meet your expectations. Please rest assured that your concerns about the door, flooring, and towels have been noted and shared with our maintenance and housekeeping teams. We take safety and cleanliness very seriously, and we are actively addressing these issues to ensure a more comfortable experience for future guests.On a positive note, we're pleased to hear you enjoyed our breakfast and found our staff pleasant. We aim to provide welcoming service and a great start to each day.We understand that you have other options when choosing accommodations, and we hope you might consider giving us another opportunity to provide a better experience in the future. If you decide to return, please don't hesitate to reach out to us directly so we can ensure a more enjoyable stay.Muthu Belstead Brook Hotel Team
by A verified traveler
Posted 22 Nov 2024
We'll be staying here again
Comment from Hotel Management
22 Nov 2024 by Muthu Belstead Brook Hotel, Hotel Management
Dear Claudiu,Thank you so much for your kind words and perfect rating! We’re delighted to hear that you enjoyed your stay and that you plan to return. Your positive feedback means the world to us.We look forward to welcoming you back in the future and ensuring another wonderful experience.Best regards,Muthu Belstead Brook Hotel Team
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Muthu Belstead Brook Hotel Team, Hotel Management
Hi Adam,Thank you for taking the time to give us a rating.
by A verified traveler
Posted 10 Nov 2024
Awesome. We'll be back!
Comment from Hotel Management
10 Nov 2024 by Muthu Belstead Brook Hotel Team, Hotel Management
Dear Claudiu,Thank you for your kind words. We look forward to welcoming you back.Regards,Team at Muthu Belstead Brook Hotel
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
10 Nov 2024 by Muthu Belstead Brook Hotel Team, Hotel Management
Dear Patricia,Thank you for your review rating.Kind regards,Team at Muthu Belstead Brook Hotel
by A verified traveler
Posted 4 Nov 2024
Room good size. Food very good. Staff helpful and friendly.
Comment from Hotel Management
6 Nov 2024 by Muthu Belstead Brook Hotel, Hotel Management
Dear Julia,Thank you for your kind feedback! We're thrilled to hear that you enjoyed the room size, food, and found our staff to be helpful and friendly. Your satisfaction means a lot to us!Kind regards,Team at Muthu Belstead Brook Hotel
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
6 Nov 2024 by Muthu Belstead Brook Hotel, Hotel Management
Dear Michelle,Thank you for your rating.Kind regards,Team at Muthu Belstead Brook Hotel
by A verified traveler
Posted 1 Nov 2024
Restaurant experience was ruined by children & some adults from an event other end of restaurant constantly walking/ running up & down past diners. Very disruptive & not dealt with by staff. No satisfactory action or compensation of any kind offered.
Comment from Hotel Management
2 Nov 2024 by Muthu Belstead Brook Hotel Team, Hotel Management
Dear KarenThank you for sharing your experience with us. We're sincerely sorry that your dining experience was disrupted by activity from a nearby event. Providing a peaceful and enjoyable atmosphere for all our guests is very important to us, and it’s disappointing to learn that we fell short in this regard during your visit.Please know that we take your feedback to heart, and we will be addressing this with our team to improve how we manage such situations in the future. We understand the impact this had on your experience, and we are committed to making sure future visits reflect the high standard of service we strive to provide.Thank you again for bringing this to our attention. We hope you’ll consider giving us another chance to serve you in the future.
