Ratings based on 503 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Get your expectation right, then it is excellent
Posted 11 Aug 2024 on HotelsTo best enjoy this hotel, ignore its 5-star-hotel indication. Essentially it is a well maintained serviced apartment. Get the expectation right, it is an enjoyable hotel with serene surrounding and chill layout.
by A verified traveler
Posted 26 May 2024
Surrounding and the pool were very nice. The property need to be maintained better. The area around should be cleaned.
by A verified traveler
Posted 25 May 2024
Nice place away fro the city.
by A verified traveler
Posted 6 May 2024
Indeed a haven to rest, relax, connect with family and friends. Morning walks around the lakes, swimming in the luxurious infinity pool and the warm jacuzzi to relax .. a great way to chill ! The hotel apartment we stayed in gave us opportunity to connect with family. Will be a great place for company, church or religious retreats.. in a restful and clean environment
by A verified traveler from Ann Arbor
Posted 23 Feb 2024
by A verified traveler
Posted 14 Jan 2024
Quiet location, excellent place for a retreat to rest and relax from the hustle and bustle of the city. Transport is a little difficult Grabbing around everywhere solves the issue. Perfect if you're looking to just relax and recharge for a few days.
by A verified traveler
Posted 30 Dec 2023
by A verified traveler
Posted 16 Dec 2023
Very good tranquil retreat from busy town and lovely view of lake.
by A verified traveler
Posted 27 Nov 2023
This is not a 4 or 5 star hotel . It is over rated. I give 3 star only . I booked a 3 bedroom, 3 bathrooms suite with the kitchen for 5 persons . It has only 4 plates & 4 cups provided . No utensils, no pot , no pan. Overall I won’t say the unit is cleaned . The quality of the care products do not meet the 4 star hotel standard. The water not hot enough and we cannot adjust it. Very disappointed
Comment from Hotel Management
29 Nov 2023 by yant, Hotel Management
Thank you for writing the review. We are sorry that your recent staying experience has been less than most pleasant. Our top priority has always been the comfort and enjoyment of our guests. Please write to us at amm@thehavenipoh.com so that we can create an opportunity to give you a pleasant experience.
by A verified traveler
Posted 26 Nov 2023
It is overall ok .. I expected the bedrooms to be bigger and the second bathroom is very small with no hair dryer .. there is no plates to be found.. there is a stove but no pots and pans , so not sure what it is for. There is no hand soap either. Although no major complaints, the place is very average and no wow factor, not likely to return.
Comment from Hotel Management
29 Nov 2023 by Yant, Hotel Management
Thank you for your review! Your feedback has been shared to our team for improvement, and we look forward to serve you again!
