Ratings based on 989 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
Flawless check-in. Helpful, courteous staff. Convenient to UI Hospital. Clean room.
Comment from Hotel Management
20 Nov 2024 by Jo, Hotel Management
Thank you for choosing to stay with us and for the great review! As we pride ourselves on creating a memorable experience. We look forward to welcoming you again the next time you visit Iowa City.
by A verified traveler from Dixon
Posted 18 Nov 2024
We especially appreciated the hot breakfast served in an area large enough to accommodate more guests than were there even at the peak time. Our room was spacious, clean, and comfortable. The only negative impression we had was a sign in the room that said, “For your convenience, the maid will only come every other day.” How is that convenient? We were only there two nights, so we had no maid service during our stay— no additional coffee, no emptying the tiny wastebaskets that were quite full by the end. If they are trying to save money by only servicing the rooms every other day, say so. Don’t pretend it’s for our convenience. That will remain a running joke for us for quite some time.
Comment from Hotel Management
18 Nov 2024 by Jo, Hotel Management
Thank you for taking the time to share your feedback with us, and we would like to express our apologies that you had a less than desirable experience while staying with at our hotel. We strive to deliver exceptional service; therefore, we regret this was not your experience. We have shared your comments with the team to keep these mistakes from being repeated. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust.
by A verified traveler
Posted 17 Nov 2024
The manager was not at the front desk during prime check out time. I waited several minutes, and then I called the Front Desk number and let it ring many times, but no one answered. I left without checking out and then had to interrupt the Symposium I was in to call to check out before noon. On the call, although I described my frustration, the front desk person did not apologize or in any way express regret that I had been inconvenienced or explain his absence from the Front Desk.
Comment from Hotel Management
17 Nov 2024 by Jo, Hotel Management
Thank you for taking the time to share your feedback with us, and we would like to express our apologies that you had a less than desirable experience while staying with at our hotel. We strive to deliver exceptional service; therefore, we regret this was not your experience. We have shared your comments with the team to keep these mistakes from being repeated. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust.
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
17 Nov 2024 by Jo, Hotel Management
Thank you for choosing to stay with us and for the great review! As we pride ourselves on creating a memorable experience. We look forward to welcoming you again the next time you visit Iowa City.
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
11 Nov 2024 by John, Hotel Management
Hi Elise, thank you so much for your rating and review! It was our pleasure to provide you with a pleasant stay and a positive experience visiting Iowa City! We hope you'll be back again soon and look forward to making your next stay enjoyable. Thanks again for your review, and safe travels!
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
6 Nov 2024 by Jo, Hotel Management
Thank you for choosing to stay with us and for the great review! As we pride ourselves on creating a memorable experience. We look forward to welcoming you again the next time you visit Iowa City.
by A verified traveler
Posted 13 Oct 2024
The property is heavily used. For the price, my Room was in very poor condition with large burn holes in the swivel chair and worn out carpet. Frankly not up to Hilton standards in most ways.
A major capital investment is needed.
Comment from Hotel Management
15 Oct 2024 by Jo, Hotel Management
Thank you for taking the time to share your feedback with us, and we would like to express our apologies that you had a less than desirable experience while staying with at our hotel. We strive to deliver exceptional service; therefore, we regret this was not your experience. We have shared your comments with the team to keep these mistakes from being repeated. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust
by A verified traveler
Posted 4 Oct 2024
Comment from Hotel Management
8 Oct 2024 by Shelbie Jeffrey Front Office Manager, Hotel Management
Thank you for choosing to stay with us and for the great review! As we pride ourselves on creating a memorable experience. We look forward to welcoming you again the next time you visit Iowa City.
by A verified traveler from Colognes
Posted 4 Oct 2024
We had a good stay.
Comment from Hotel Management
8 Oct 2024 by Shelbie Jeffrey Front Office Manager, Hotel Management
Thank you for choosing to stay with us and for the great review! As we pride ourselves on creating a memorable experience. We look forward to welcoming you again the next time you visit Iowa City.
by A verified traveler
Posted 23 Sep 2024
Inoperable ice machine on 2nd floor.
Comment from Hotel Management
2 Oct 2024 by Shelbie Jeffrey Front Office Manager, Hotel Management
Thank you for taking the time to share your feedback with us, and we would like to express our apologies that you had a less than desirable experience while staying with at our hotel. We strive to deliver exceptional service; therefore, we regret this was not your experience. We have shared your comments with the team to keep these mistakes from being repeated. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust.
