Ratings based on 974 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Jan 2025
Good value for money and well located.
by A verified traveler
Posted 13 Jan 2025
The bed was huge. The parking is extremely limited, so I would not expect to get a spot.
Comment from Hotel Management
13 Jan 2025 by rec, Hotel Management
thankyou for your rating.
by A verified traveler
Posted 9 Jan 2025
Not enough parking space for late arrivals. Unfortunately this is something out with the hotel’s responsibility always book this hotel when up in Inverness.
Comment from Hotel Management
9 Jan 2025 by rec, Hotel Management
thankyou for your comments, as a city centre railway Hotel parking is limited and the 2 nearby secure car parks offer reasonable rates
by A verified traveler from Edinburgh
Posted 6 Jan 2025
A railway hotel with a grand entrance and one of the most dramatic staircases. Two nights in January and handy for both the railway station and the bus station. Room comfortable and bed good and large enough. Breakfast options good though on first day pastries a bit past their best. Enjoyed it though did not use the restaurant.
Comment from Hotel Management
9 Jan 2025 by rec, Hotel Management
thank you for your review, with our heritage of over 160+ years our staircase is indeed familiar to many
by A verified traveler
Posted 4 Jan 2025
We always stay at the Royal Highland. It's a beautiful old hotel right in the middle of Inverness.
Comment from Hotel Management
6 Jan 2025 by rec, Hotel Management
thankyou for your kind words
by A verified traveler
Posted 4 Jan 2025
Beautiful Hotel with very local staff who are not professional and the level of expertise does not match the grandeur of the hotel. Also some parts of the room were in disrepair.
Comment from Hotel Management
6 Jan 2025 by rec, Hotel Management
thank you for your comments
by A verified traveler
Posted 1 Jan 2025
Property was in a convenient location. Staff was pretty friendly. Lift was not working and I had 2 luggage’s. Had to ask for someone to assist but had to wait about 20 minutes which wasn’t ideal for those who spent a whole morning traveling. The hotel is nicely preserved but does need a bit of upgrading which can be done to historical buildings such as this one.
Comment from Hotel Management
3 Jan 2025 by rec, Hotel Management
we apologise for the intermittent fault with the lift and the 20 minute wait whilst other guests were assisted with luggage.
by A verified traveler
Posted 30 Dec 2024
I have never been treated so rudely as by the Receptionist here. Other things have compensated for this but it was a fine line !
Comment from Hotel Management
3 Jan 2025 by rec, Hotel Management
as we are unable to find your reservation to check and investigate we are unable to comment without information and assure you we always encourage feedback
by A verified traveler
Posted 30 Dec 2024
Usually a lovely hotel to stop at when heading north but was given the worse room ever- 320z Slanted floor, electrical points unsafe and low beams. Was also freezing. Asked evening manager for another room and was refused. Lovely lassy next day told me there had been many other rooms available.
Comment from Hotel Management
3 Jan 2025 by rec, Hotel Management
we are sorry room did not meet with expectations and assure you we have taken points to relevant team members.
by A verified traveler
Posted 18 Dec 2024
Having stayed there on several occasions and looking forward to returning soon I am quite happy to recommend this hotel
Comment from Hotel Management
18 Dec 2024 by rec, Hotel Management
Thank you we look forward to welcoming you back
