Ratings based on 245 Verified Reviews
3.9 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Nov 2024
An amazing place to stay.
Needs slight tlc in rooms
Comment from Hotel Management
10 Nov 2024 by Reception Team, Hotel Management
Thank you for your lovely review! We are delighted that you enjoyed your stay with us. We are currently in the process of renovating our rooms to bring them up to standard with the rest of the hotel, and hope to accomplish this over the winter. We hope to be able to welcome you back again soon for an even better stay!
by A verified traveler
Posted 12 Sep 2024 on Hotels
Comment from Hotel Management
10 Nov 2024 by Reception Team, Hotel Management
Thank you so much for your review. We are delighted that you enjoyed your stay. We hope to see you again soon!
by A verified traveler
Posted 25 Aug 2024 on Hotels
Comment from Hotel Management
10 Nov 2024 by Reception Team, Hotel Management
Thank you so much for your lovely review. We are thrilled that you enjoyed your stay and that you took advantage of our bar and distillery area! We hope to see you again soon
by A verified traveler
Posted 18 Aug 2024
Check in great. Staff helpful. Parked in lot behind. Stayed in a two bedroom. Needs upgrading but space large enough for 5. Overall okay for cost but may look elsewhere. Not sure of the smaller rooms however. Whiskey bar looked nice.
Comment from Hotel Management
10 Nov 2024 by Reception Team, Hotel Management
Thank you so much for your feedback. We are pleased that you enjoyed your overall stay. We are currently in the process of upgrading our rooms and hopefully by the beginning of the next summer season we will have accomplished that goal. We hope to see you again for an improved experience.
by A verified traveler
Posted 19 Jul 2024
So they have a hard checkout time of 11 am. If you get late , they will charge you 20 pounds for each hour delay, which is completely fine but they will not tell you about this policy until you are late for checkout. A person will come at your door at 11:15 am and tell you that you will be charged 20 pounds an hour. If you have such strict rules for checkout atleast give a heads up when customers check in
Comment from Hotel Management
21 Jul 2024 by ER, Hotel Management
Good Evening Nishant First we'd like to thank you for booking with us. When checking in we do let our guests know what the check in and check out times are. Just to make you aware it also gives you information of the key card slips regarding check in and out times. We can only apologise that this information wasn't passed on. But we do hope you enjoyed the rest of your stay. We do hope to welcome you back though. Kind regards Glen Mhor
by A verified traveler
Posted 17 Jul 2024 on Hotels
Comment from Hotel Management
21 Jul 2024 by ER, Hotel Management
Good Evening Stephen First we'd like to thank you for staying with us and leaving us a review. We are delighted to hear you enjoy your stay with us. We do hope to welcome you back very soon. Kind regards Glen Mhor
by A verified traveler
Posted 14 Jun 2024
Beautiful facilities and great restaurants with friendly staff. Our room was in desperate need of a remodel. The ceiling leaked into the living room area (which was more concerning since we were ground level with rooms above us) and carpet and lighting certainly needed updated. Overall, it was an okay location.
Comment from Hotel Management
30 Jun 2024 by Isla, Hotel Management
Good Afternoon,Thank you for the feedback! We are pleased to hear our staff were friendly within your stay. We are currently renovating the rooms, we hope if you stay again all rooms will be finished. We apologise for the leak and hope this was fixed during your stay. We apologise for any inconvenience this may have caused. We are glad you enjoyed the location and hope you enjoyed the city of inverness.Kindest RegardsGlen Mhor Reception
by A verified traveler
Posted 10 Jun 2024
This property was not at all as it appears on the outside. It looks cute and fun and nice, but once we got our apartment, it was completely different. Everything is wrong. Our ceiling had a leak that we made them aware of. They said maintenance had already left so it’ll until tomorrow. No one ever came. We had mugs and pots in the ground to collect the drops of water. Too much to type here. But I would NEVER recommend this property to anyone!
Comment from Hotel Management
12 Jun 2024 by Isla, Hotel Management
Good Afternoon,Thank you for the review. We do apologise for this stay. I will pass this over to the management team. We would love to hear more about your stay, if you would like to email receptionmanager@glen-mhor.com he would be more than happy to assist with your concerns regarding your previous stay.We hope we can welcome you back to a much more pleasant stay soon.Kindest RegardsGlen Mhor Reception
by A verified traveler
Don't ask, don't get. Certainly don't accept.
Posted 9 Jun 2024 on HotelsNot easy to access the place to check in We arrived at 2.30pm hoping our 3 rooms would be ready. Told they might be soon and to come back in an hour. After returning, told the check in was 4pm and the rooms were still being cleaned. Returning at 4pm they were still not available. Did not get into them until just after 5pm. Not a great start for a one night stay.
Reception said they would pass my concerns to manager. Next morning I asked if she had talked to manager and told no. He was in a staff meeting and was unavailable but she could give me his number to call later. I eventually asked where the meeting was, as I was not leaving before speaking to him. I had to go and get him as the receptionist wouldn't. We discussed the wait time checking in as check out was 11am and we didn;t get in until after 5pm. 6 hours to clean rooms ?? I told him I had taken pictures of the cobwebs all over the bedroom ceiling which definitely did not mean they were cleaned. He gave us a 30% discount on each room but the way the whole thing was handled by reception was totally unacceptable. Kudos for the discount but would not recommend this place at all. Reception were so rude and couldn't care less.
Comment from Hotel Management
12 Jun 2024 by Isla, Hotel Management
Good Afternoon,Thank you for the review.We do apologise your room was not ready before 4PM. This is not up to our standards and we apologise for the inconvenience this caused.We do also apologise you feel the reception team was rude. I will pass these concerns on to the manager who will deal with this further. We hope we can welcome you back to a much more pleasant stay soon.Kindest RegardsGlen Mhor Reception
by A verified traveler
Posted 1 May 2024
Super loud squeaky floors- could hear people walking all night above us but great location!
Comment from Hotel Management
10 May 2024 by Isla, Hotel Management
Good Afternoon,We apologise for the floors being squeaky. I will mention this to the maintenance team so they can get this fixed!We hope to see you return soon!Kind RegardsGlen Mhor Reception
