Ratings based on 137 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Vancouver
Posted 3 Oct 2024
A short walk to centre city, and close to major transportation routes for access and exit by car.
by A verified traveler
Posted 2 Oct 2024
Enjoyed staying here. My bed was comfortable and the staff were friendly. Breakfast was delicious. Would recommend and repeat business. Close to train station and airport.
by A verified traveler
Posted 23 Jul 2024
Very comfortable
Comment from Hotel Management
26 Jul 2024 by Ross Royston , Hotel Management
Many thanks for your kind review we appreciate your feedback
by A verified traveler
Posted 14 Jul 2024
Friendly host.
Rooms so cute.
Comment from Hotel Management
26 Jul 2024 by Ross Royston , Hotel Management
Many thanks for your review we appreciate your feedback
by A verified traveler
Posted 13 Jun 2024
Bed was comfortable. Profound lack of information provided considering there seemed to be no one around when I was there. Folder in room only rules of property, and nothing apparent at front door table. There was a (non working) taxi phone and when I tracked down the proprietor (I assume) to ask about a taxi, I was rudely told ‘I should have booked one last night’! As no information available, why would I know that?? So with my painful hip I was forced to walk 25 minutes to my destination.
Definitely would not stay there again!
Comment from Hotel Management
13 Jun 2024 by Ross , Hotel Management
Folder in the room contains plenty information on taxis it even tells you to pre book not running down the stairs screaming at the host to get a taxi I need it now when I told you it would be 20 mins you said don’t f in bother and you ran down the street to catch your tour ,with your soar hip my contact number is in the guest information folder and also on the front door all you had to do was phone and ask politely, I score you as a guest 0 for your rude behavior try investing your money on buying a new Mobile phone 0 out of 10
by A verified traveler
Posted 30 May 2024
Ross was an outstanding host. Breakfast was fantastic (it was the best breakfast we had during our week in Scotland), made to order and a perfect start to a busy day. A wonderfully comfortable place to stay for my daughter and I and so convenient to explore the area by car. Thank you, Ross, for your hospitality!
Comment from Hotel Management
9 Jun 2024 by Ross , Hotel Management
Many thanks for your review we appreciate your e
by A verified traveler from Edinburgh
Posted 25 May 2024 on Ebookers
Comment from Hotel Management
27 May 2024 by Ross , Hotel Management
Many thanks for your kind review we appreciate your feedback
by A verified traveler
Not for me...
Posted 8 May 2024 on HotelsThe bed and pillows were as hard as a rock. The walls were so thin that you could hear your neighbor turn on the sink (I'm a light sleeper). My room was not cleaned to my standards.
The real kicker was when my earplugs went missing and Ross, the owner, tried to gaslight me by saying I was the one who lost them and that the maid was not in my room today. Yet, my trash was taken out that same day.... interesting.
Oh and then I overheard him talk crap about me to another guest who was trying to help me. He never once tried to understand why my CUSTOM-MADE earplugs being gone was important and why it made me cry. Just assumed I was over-reacting.
Update: I now have a very rude email in my inbox from Ross saying that I disturbed other guests on two separate nights but what he fails to realize is that the walls being paper thin are not MY fault. I wasn't even being loud. Also, that I should seek help for my issues with "getting upset over the smallest things". He failed to understand that what I was crying about my FIRST night had NOTHING to do with the hotel.
Comment from Hotel Management
8 May 2024 by Royston , Hotel Management
Unfortunately your version of events are different from ours , I was not talking about you to the guests the guest was telling me all about you crying like a baby at 12 o’clock at night You told her the maid had taken your foam blue ear plugs which was untrue who in their right mind would want or take used ear plugs nobody I know ? Not only did you disturb the guest on Thursday night , Friday night and then again Saturday night this is just totally unacceptable, your were rude to the housekeeper on Friday morning , we certainly do not have Rock hard pillows or mattresses as you can see in the previous reviews , if you were not happy when you arrived you should have just cancelled and took your problems somewhere else .
by A verified traveler
Posted 1 May 2024 on Hotels
Comment from Hotel Management
2 May 2024 by Royston , Hotel Management
Many thanks for your review we appreciate your feedback
by A verified traveler from Smithfield
Posted 30 Apr 2024
This place was total charm. Very clean and well maintained. Available breakfast was excellent an served in a quaint room. Beds were extremely comfort. Room was cozy yet room for all needs. Close to shopping on high street and local sites were walkable. Host, Ross was extremely professional and organized. Would highly recommend!
Comment from Hotel Management
1 May 2024 by Royston , Hotel Management
Many thanks for your kind review we appreciate your feedback
