Ratings based on 982 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Sep 2024
Clean, tidy but away from city centre. Good access and ample car parking.
Comment from Hotel Management
25 Sep 2024 by Duty Manager, Hotel Management
Dear Anthony Thank you for taking the time to give us your feedback we appreciate it. we hope to welcome you back soon.Thank you
by A verified traveler
Posted 23 Sep 2024
Was really busy with coach trips while i was there but staff were great
Comment from Hotel Management
25 Sep 2024 by Duty Manager, Hotel Management
Dear Tom Thank you for taking the time to give us your feedback and appreciate the time it took and we hope to welcome you back soon.Thank you
by A verified traveler
Posted 21 Sep 2024
No room service available
Comment from Hotel Management
25 Sep 2024 by Duty Manager, Hotel Management
Dear DerekWe thank you for taking the time on giving us your feedback we do apologise for not having room service and we will try and work on this the best we can. we hope to welcome you back soon.Thank you
by A verified traveler
Posted 1 Sep 2024
Bed was comfortable, and room was clean, unfortunately the noise from the plumbing reduced our experience, possible airlock in the system, but loud whenever either we used the facilities or people in the adjacent tooms. Only one lift worked. Breakfast items were tasty enough but could have been hotter, slow to refresh supplies. But staff all very pleasent.
Comment from Hotel Management
11 Sep 2024 by Duty Manager, Hotel Management
Dear Rosemary We do appreciate the time it has taken for you to give us your feedback. We will take on board the issues that you found and work on making these better. We hope this has not put you off staying with us again. We hope to welcome you back soon.Thank you
by A verified traveler
Posted 26 Aug 2024
A very good location, 15 minute bus ride to the centre.
Extremely noisy and dusty.
Staff were very friendly and polite.
However, I would not return.
Comment from Hotel Management
28 Aug 2024 by Duty Manager , Hotel Management
Dear Immacolata Thank you for taking the time to give us your feedback and apologise for the issues that you had staying with us we hope that you will change your mind and come stay with us soon.Thank you
by A verified traveler
Posted 25 Aug 2024
The hotel staff are lovely but the rooms and swimming facilities need significant updating. The bathroom is full of mould and the room walls were very marked
Comment from Hotel Management
28 Aug 2024 by Duty Manager , Hotel Management
Dear Stephanie Thank you for taking the time to give us your feedback. We appreciate it and do apologise that you found those issues and will take it on board. We hope to welcome you back with us soon.Thank you
by A verified traveler
Posted 18 Aug 2024
Property seen better days. It’s in need of overhaul.
Comment from Hotel Management
21 Aug 2024 by Duty Manager , Hotel Management
Dear QutubuddinThank you for taking the time to give us your feedback and we appreciate the feedback we will take this on board and will try on fixing this. We do hope to welcome you back again soon.Thank you
by A verified traveler from BRIGHTON
Posted 14 Aug 2024
Could not stay in the room offered because of paint smell. Staff were great at trying to accommodate alternatives which was greatly appreciated
Comment from Hotel Management
15 Aug 2024 by Duty Manager , Hotel Management
Dear Kimberly Thank you for taking the time to give us your feedback we appreciate it. We apologise that you found the issue with the paint smell and we will take this on board and learn to ensure that this is not a problem again. We hope that we will welcome you back soon
by A verified traveler
Posted 9 Aug 2024
Disappointed with the breakfast. Typical English breakfast, not at all similar to what you would expect in Inverness from a hotel for this price.
Comment from Hotel Management
12 Aug 2024 by Duty Manager , Hotel Management
Dear Farzad We want to thank you for the time to write us your feedback and we just want to say appreciate it. We do apologise that you did not enjoy breakfast and will try look into this. We hope to welcome you back soon. Thank yo
by A verified traveler
Posted 3 Aug 2024
Hotel looked nothing like the pictures. Terrible rooms, terrible bathrooms and extremely noisy in the night. Lot of other good options available. Skip this one
Comment from Hotel Management
7 Aug 2024 by Duty Manager , Hotel Management
Dear MrudulaThank you for taking the time to write your feedback and we appreciate it. We apologise that you had issues while staying with us and we will take this on board and work on fixing these issues. Thank you
