Ratings based on 447 Verified Reviews
4.8 Room cleanliness
4.4 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jan 2025
First, let me say the staff, AMAZING AND WONDERFUL and so helpful. I can’t say enough good things about them.
The problems I ran into though were pretty intense. Firstly, the bed was rock hard, so the first two nights, I had to sleep on the couch. The staff brought me a pillow topper that helped though. Second, bar below with live music until 3 am. I got no sleep for the first few nights, which weakened my immune system and cause it to crash. My last few days of my vacation were spent sick. The reason I had said the staff was amazing though was the cleaning lady I had. She came to check on me the one morning, found that I hadn’t slept and was now sick and immediately had me moved higher up to try and reduce the noise for me so that I could sleep. Wonderful woman!!!
Easy walking though to anything you could want and seeing the castle right outside the window was cool!
by A verified traveler
Posted 30 Dec 2024
Excelente property, everything you need in a single apartment.
by A verified traveler
Posted 6 Nov 2024
Communication was great - clear and concise with everything explained well. Check in was all remote. We chose to add the parking for our stay - this is attached to the unit complex with lift access. The building and apartment were amazing. We had a 2 bedroom apartment- very spacious and well maintained. Full kitchen as well. Great view from the balcony. Many options for food within 5 min walk. Major shopping Centre down the road. Felt comfortable and like a home as opposed to a hotel or corporate feel. Gift basket full of great items. Would thoroughly recommend!
Comment from Hotel Management
8 Nov 2024 by Molly MacPherson - Operations Manager, Hotel Management
Dear Brendan,Thank you for sharing such a detailed and positive review! We’re thrilled to hear that you enjoyed the remote check-in process, convenient parking with lift access, and our spacious, well-maintained two-bedroom apartment. It’s wonderful to know that you felt at home and enjoyed the personal touches like the welcome basket. The central location and nearby dining and shopping options are definitely a plus, we’re glad these added to your stay!Thank you for the recommendation, we hope to welcome you back soon!Kindest regards,Molly MacPhersonOperations Manager
by A verified traveler
Posted 24 Oct 2024
Comment from Hotel Management
25 Oct 2024 by Alberto Vela Castelan | Guest Service Shift Leader, Hotel Management
Dear Preston,Thank you for choosing Highland Apartments By Mansley on your visit to Inverness, we hope you enjoyed your stay and we look forward to welcoming you again.
by A verified traveler
Posted 12 Oct 2024
Spacious, great location
Comment from Hotel Management
19 Oct 2024 by Molly MacPherson - Operations Manager, Hotel Management
Dear Janelle,Thank you for taking the time to leave a review on your recent stay.We hope to welcome you back soon.Kindest regards,Molly MacPherson
by A verified traveler
Posted 5 Oct 2024
Great location. Very spacious suite. No AC in the unit and the suite got quite warm.
Comment from Hotel Management
19 Oct 2024 by Molly MacPherson - Operations Manager, Hotel Management
Dear Scott,Thank you for taking the time to leave a review on your recent stay here with us!We are glad you found the location to be great and the apartment to be spacious.We hope to welcome you back soon!Kindest regards,Molly MacPherson
by A verified traveler
Posted 29 Sep 2024
This place is wonderful. The reason I only gave 4 stars and not 5 is this: no coffee pot and the dryer didn't work. The apartment is beautiful, spacious and well located. Would stay there again.
Comment from Hotel Management
4 Oct 2024 by Molly MacPherson - Operations Manager, Hotel Management
Dear Linda,Thank you for taking the time to leave a review with us on your recent stay!It is great to read that you found our property to be wonderful, spacious and well located!We are sorry that you had some small issues whilst you were staying with us. Your valued feedback means a lot to us, we will use it to ensure future guests do not come across the same thing.We hope to welcome you back soon.Kindest regards,Molly MacPherson
by A verified traveler
Posted 21 Sep 2024
Great view great location! Very clean and comfortable! If you need to park it was a pain to find.
Comment from Hotel Management
26 Sep 2024 by Molly MacPherson - Operations Manager, Hotel Management
Dear Paul,Thank you for taking the time to leave feedback with us on your recent stay.We hope to welcome you back soon.Kindest regards,Molly
by A verified traveler
Posted 20 Sep 2024
Comment from Hotel Management
26 Sep 2024 by Molly MacPherson - Operations Manager, Hotel Management
Dear Jennifer,Thank you for taking the time to leave a review with us.Kindest regards,Molly
by A verified traveler
Posted 20 Sep 2024
The property was well appointed and with excellent parking. The management company communicated frequently and responded to questions promptly including offering dinner suggestions which was greatly appreciated.
The only suggestion is to bullet point and streamline the various directions and passcodes - it took several conversations to understand how to get there and how to get in.
All in all, we would gladly stay at any of their apartment rentals again!
Comment from Hotel Management
26 Sep 2024 by Molly MacPherson - Operations Manager, Hotel Management
Dear Jo Ann,Thank you for taking the time to leave feedback with us on your recent stay.I am delighted that you found the apartment to be well appointed and have excellent parking facilities. I will pass on your kind comments to our team.Thank you for your suggestions regarding directions and pass codes, we are constantly in review of this and your feedback in invaluable in creating a great guest experience here at Mansley.Kindest regards,Molly
