Ratings based on 933 Verified Reviews
3.6 Room cleanliness
3.5 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
The rooms were clean , but it was hard to figure out how to use the cable and tv and couldn’t figure out how to turn on heater, no directions written out, however I called down and the front desk guy came up 3 times… so even though it was frustrating after long day of travel he was kind and helpful! Sheets had permanent stains and few holes… can tell they try to stretch their dollars by using used sheets and blankets too long.. otherwise very nice and clean and kitchenette and refrigerator.. just need own utinsels and cooling pans if you want to cook something.
Comment from Hotel Management
19 Nov 2024 by Tracy, Hotel Management
Dear Guest,Thank you for your detailed feedback! We’re glad you found the rooms clean and appreciated the kindness and helpfulness of our front desk team. We apologize for the challenges with the TV, heater, and linens. Your comments are valuable, and we’ll work on improving instructions and ensuring linens meet higher standards. Thank you for recognizing the effort to provide a nice and convenient stay, and we hope to welcome you back in the future!
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Tracy, Hotel Management
Dear Guest,Thank you for sharing your rating with us. We look forward to having the pleasure of welcoming you back in the future!
by A verified traveler
Posted 18 Nov 2024
I killed a roach
Comment from Hotel Management
18 Nov 2024 by Tracy, Hotel Management
Dear Guest,Thank you for your feedback. We regret the inconvenience you experienced during your stay. Cleanliness is a top priority for us, and we will immediately address this issue with our pest control team to ensure it doesn’t happen again. Your input helps us improve, and we hope you’ll give us another chance in the future.
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Tracy, Hotel Management
Dear Guest,Thank you for sharing your rating with us. We look forward to serving you even better in the future!
by A verified traveler from Paramus
Posted 16 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Tracy, Hotel Management
Dear Guest,Thank you for sharing your rating with us. We look forward to having the pleasure of welcoming you back in the future!
by A verified traveler
Posted 15 Nov 2024
Overall a good experience
Comment from Hotel Management
15 Nov 2024 by Tracy, Hotel Management
Dear Guest,Thank you for sharing your feedback! We’re glad to hear you had an overall good experience with us. We always strive to provide excellent service and comfort to our guests. We look forward to welcoming you back for another great stay.
by A verified traveler
Posted 10 Nov 2024
Good
Comment from Hotel Management
11 Nov 2024 by Tracy, Hotel Management
Dear Guest,Thank you for your positive feedback! We’re glad to hear you had a good experience with us. Providing a comfortable stay is always our goal, and we appreciate you sharing your thoughts. We look forward to welcoming you back in the future.
by A verified traveler
Posted 3 Nov 2024
Comment from Hotel Management
4 Nov 2024 by Tracy, Hotel Management
Dear Guest,Thank you for taking the time to share your rating. We look forward to providing you with an even better experience in the future!
by A verified traveler from Fort Collins
Posted 28 Oct 2024
It Was a nice experience.
Comment from Hotel Management
29 Oct 2024 by Tracy, Hotel Management
Dear Guest,Thank you for your kind words! We're so pleased to hear you had a nice experience with us. It’s our goal to make every stay enjoyable, and we look forward to welcoming you back for another great visit.
by A verified traveler
Posted 25 Oct 2024
It was okay. They need new towels and bed comforters
Comment from Hotel Management
27 Oct 2024 by Tracy, Hotel Management
Dear Guest,Thank you for your feedback. We're glad to hear your stay was okay, but we appreciate your suggestion regarding the towels and bed comforters. Rest assured, we will look into these areas to improve the experience for future guests. We hope to welcome you back for an even better stay.
