Ratings based on 19 Verified Reviews
4.9 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Aug 2024
What a beautiful and homey place to stay while in Interlaken. It was steps away from a grocery store and the train station but also very walkable to the river and restaurants. Staff was incredibly friendly and helpful!
by A verified traveler
Posted 28 Jul 2023
The property is beautiful! The location couldn’t be better!
by A verified traveler
Posted 1 Jan 2023
We had an amazing experience staying at this property. The apartments had all the amenities you would need. Would definitely stay here again and in the other branches they have.
by A verified traveler
December family trip
Posted 18 Dec 2022 on HotelsThis was our first trip to Switzerland, we had 8 people in a 3bedroom unit and it was really great! The unit had 3 separate bedrooms and a full size pull out sofa.
First, we absolutely loved being right by the train station. After long days of day trips by train, it was really nice to be "right there" when getting back. The grocery store right next door was also so convenient for just a few quick things to have on hand for the kids.
The apartment is super spacious and I absolutely loved having a washer/dryer, even a whole laundry room. Such a great amenity when traveling with kids. They provided the pods as well. The kitchen is pretty well stocked with the basics, although we really didn't use it much
The bathrooms were stocked with products, the daily housekeeping was great, and the beds were actually very comfortable! The staff were great with communication (so easy via WhatsApp). Every staff member we met was super helpful with helping us figure out the train, making sightseeing recommendations, and making dinner reservations.
This is different than a typical hotel - there isn't a lobby bar/restaurant or a common area place to hang out, but for what we needed it for our large group, it was really wonderful.
by A verified traveler
Posted 2 Nov 2022
The one bedroom apartment is huge and spacious with a big balcony. Well equipped and excellent location. However the bedroom was not well ventilated with no windows and the water pump is so noisy next to sofa bed.
by A verified traveler
Beautiful stay at beautiful apartment
Posted 23 Sep 2021 on HotelsMy stay at the apartment was great. The apartment is fully equipped with all essentials.
The location is very good as well.
Note: it will be great if the mattress is higher so it will be more comfortable specially for elder people. Special thanks to Pedro who was really professional and helpful.
by A verified traveler
Be careful with the security deposit!
Posted 24 Mar 2021 on HotelsGreat room, however they require a 500CHF security deposit upfront, and does not refund you immediately at checkout. Its been almost 1 month and I have yet to receive my deposit back - they said there is an issue with their payment provider, however, even after giving them my bank account details, they are not responsive in returning your money. It should not take an additional 2 weeks to process a bank transfer.
Be very careful with this!
Comment from Hotel Management
27 Mar 2021 by Louise - Owner at 24/7 Concierge , Hotel Management
Dear Mrs Wong,
We are glad you enjoyed your stay with us in Interlaken.
As per our policy to refund the security (damage) deposit, the time for the refund is up to 14 days.
You received your deposit refunded, to your account, within 7 days of check out.
Based on feedback, we have changed the deposit policy to only block the deposit amount and not withdraw it, unless there are damages in the property. This way, you will receive the release of your deposit even faster.
Kindly keep in mind that during lockdown and regulations to ‘work from home’, our staff are working less hours than usual, and although they are at your service, they may take a day or two longer to come back to you.
We apologise for any inconvenience, and we do hope to welcome you again soon.
With kind regards
by A verified traveler
Best apartment Hotel in Interlaken
Posted 27 Dec 2019 on HotelsThis apartment Hotel is a one of a kind.Starting from the location to the service it was phenomenal!
I would definitely recommend it to everyone.Fatima went out of her ways to help us and guide us in every aspect!
We as a family will definitely come back.
Thanks Fatima for your wonderful service 🙏
Comment from Hotel Management
27 Dec 2019 by 247 Concierge, Hotel Management
Thank you for your stay.
we look forward to welcoming you soon
by A verified traveler from Singapore
Posted 19 Dec 2019
There is big supermarket next to the apartment. The train station is also located next to the apartment. 5 minute bus ride to Interlaken West shopping area. Overall great location and place to stay.
Comment from Hotel Management
26 Dec 2019 by 247 Concierge , Hotel Management
Thank you for your stay and we look forward to welcoming you soon.
247 Concierge
by A verified traveler
Posted 13 Dec 2019 on Hotels
Comment from Hotel Management
22 Oct 2020 by Louise, Hotel Management
Dear Guest,
We thank you for your stay. We look forward to welcoming you again soon, to one of our properties in Montreux or Interlaken!
Best wishes,
Louise and the team of 24/7 Concierge
