Ratings based on 319 Verified Reviews

4.2 out of 5
92% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted 28 Sep 2024
Great location close to transportation and dining.
4 out of 5
by A verified traveler

Had a great time!

Posted 10 Jul 2024 on Hotels
Very helpful front desk and staff. The room was spacious and the breakfast was great. Not the state of the art in terms of the condition of the hotel but great location and overall experience!
5 out of 5
by A verified traveler

Posted 30 May 2024
It was a clean room, which was spacious. The train station was less than a 5 minute walk. Staff was super accommodating and helpful
5 out of 5
by A verified traveler

Posted 12 Aug 2021 on Hotels
Receptionist was very pleasant and helpful.
Comment from Hotel Management
26 Aug 2021 by Hotel crystal Staff, Hotel Management
Dear Liza Thank you very much for your nice feedback and for awarding us top mark! We're so happy you enjoyed your stay and apreciate our staff too. Hoping hosting you again in the beautiful interlaken. Warm regards.
4 out of 5
by A verified traveler

Vacation

Posted 12 Aug 2021 on Hotels
It was clean & walking distance to restaurants. Basic no frills but friendly staff. Good for overnight stay.
Comment from Hotel Management
26 Aug 2021 by Team Crystal Hotel., Hotel Management
Dear Anna Thank you very much for taking the time to give us your feedback. We're delighted you apreciate your stay among us and also our location. Your nice remark concerning our staff will be passed to the entired team. Warm regards,
5 out of 5
by A verified traveler

Posted 6 Jun 2021
Comment from Hotel Management
18 Jun 2021 by Samra Fischer, Hotel Management
Dear Guest Thank you very much for taking the time to review our hotel and for rewarding us with such a good feedback. We hope you had a great stay in our hotel and we hope to welcoming you again on a future visit to Interlaken. Warm regards, From the Hotel Crystal Team
4 out of 5
by A verified traveler

Posted 23 Jan 2020 on Hotels
Comment from Hotel Management
25 Jan 2020 by Hotel Crystal., Hotel Management
Dear Keval Thank you very much for taking the time to let your positiv feedback about our hotel. It's great to know you've got a wonderful stay and we're hoping welcoming you again in the beautiful interlaken. Warm regards
5 out of 5
by A verified traveler

Posted 14 Jan 2020
Very friendly staff, close to train station and an awesome breakfast!
Comment from Hotel Management
17 Jan 2020 by Samra Fischer, Hotel Management
Dear Guest Thank you very much for taking the time to review your stay in our hotel and for rewarding us with top marks. We are very happy to hear that you liked our location close to the train station and found our breakfast awesome. We really appreciate your kind feedback. Further we are very pleased to hear that you appreciated our friendly staff. We will make sure to pass your feedback on to our team. Lastly we hope you had a great stay in our hotel and we hope to welcome you again on a future visit. Warm Regards, The Hotel Crystal Team
4 out of 5
by A verified traveler

Great time in Interlaken

Posted 5 Jan 2020 on Hotels
Friendly staff, interesting keys system. Very near to Interlaken West.
Comment from Hotel Management
5 Jan 2020 by Samra Fischer, Hotel Management
Dear Guest Thank you very much for taking the time to review our hotel. We are very pleased to hear that you enjoyed our location near the railwaystation and the center of Interlaken. Further we are very happy to hear that you appreciated our friendly staff and will make sure to pass your feedback on to our team. Lastly we hope you had a great stay in our hotel and we hope to welcome you again on a future visit. Warm Regards, The Hotel Crystal Team
2 out of 5
by A verified traveler

Dissappointing!

Posted 19 Nov 2019 on Hotels
Comment from Hotel Management
25 Nov 2019 by Samra Fischer, Hotel Management
Dear Guest Thank you very much for taking the time to review our hotel. We are very sorry to hear that you did not enjoy your stay in our hotel. We would be happy if you could let us know why you were not satisfied with your stay. We hope to hear back from you. Warm Regards, The Hotel Crystal Team
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