Ratings based on 236 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
3.8 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Nov 2024
It’s okay for a single night stay for someone on a budget. Hostel rooms have bunk beds that not comfortable.
Comment from Hotel Management
21 Nov 2024 by Alplodge, Hotel Management
Dear SedaThank you for sharing your feedback with us. We truly appreciate you taking the time to leave a review. We sincerely apologize that the bed did not meet your expectations and we're sorry to hear that we fell short in this instance.We also want to let you know that we will be going through renovations during the winter, which will allow us to improve and enhance our offerings.We would love to welcome you back in the future and provide you with a much better experience.Kind regards,Alplodge Interlaken
by A verified traveler
Posted 1 Oct 2024
Comment from Hotel Management
22 Nov 2024 by Alplodge, Hotel Management
Dear PatrickThank you for your feedback. We are glad you enjoyed to stay with us and look forward to welcome you again in the future.Kind regards,Alplodge Interlaken
by A verified traveler
Posted 28 Aug 2024
Very old building with what seems like original fixtures that need replaced. Sink drips, lights are very dim, floor creaks with every step of yours and other guests around you, spiders/bugs everywhere. No person at reception or signage telling you where to go to check in, even after checking in online still had to go through a tablet based check in that I already completed. Cost per night is ridiculous for what you get.
Comment from Hotel Management
28 Aug 2024 by Jürg, Hotel Management
Dear We are sorry having not been able to meet your expectaitons.At the reception a bell is placed to ring for support if needed.We hope to welcome you again soon to convince you of our good service.
by A verified traveler
Posted 15 Aug 2024
I had a great experience at this hostel. The atmosphere was very social, and I enjoyed sharing and speaking with the other guests. The kitchen and dining hall were lovely, fully equipped, and became the main place where people spent most of their time. The key card system was also fantastic. My only minor issue was that there was often a queue for the showers, so a smoother system there would have made the stay even better.
Comment from Hotel Management
28 Aug 2024 by Jürg, Hotel Management
Thank you so much for your great review. We are more than happy to read that you had a great stay and hope to welcome you again soon.
by A verified traveler
Posted 4 Aug 2024
Overall the accommodation was good - the room was a good size and the place was clean and tidy. Although it would benefit from better pillows and aircon or a ceiling fan during summer.
Our main issue was the shocking experience we received from one member of staff at check in - a fairly young asian lady. We rang the bell not realising we are required (not optional) to use the self check in. When she arrived her first words were 'Is there a problem?'. We responded there was no problem we just wanted to check in. She then said 'Yes, so whats the problem?'. We didnt understand and her response was 'It is self check in and unless there is a problem with self check in then there should be no problem'. Weve never experienced such poor service and she continued in this tone until we pointed out she should probably actually greet new arrivals and explain things as if they havent been there before before going straight to this kind of tone - which is still unprofessional and entirely unacceptable. The poor attitude continued as she checked us in and we didnt bother coming back to reception to ask for advice on activities, which was one of the reasons we chose this accommodation.
Overall poor review due to the shocking first impression given by one staff member.
Comment from Hotel Management
28 Aug 2024 by Jürg, Hotel Management
Thank you for your review.We regret the unfortunate and inappropriate greeting from our receptionist, she never wanted to appear offensive and informed us immediately about the incident. She has recognized the mistake and will never make it again.
by A verified traveler
Posted 31 Jul 2024
Old building, small bathrooms and rooms, beds are very unstable
Comment from Hotel Management
3 Aug 2024 by Jürg, Hotel Management
Thank you for your review.We are sorry having not been able to meet your expectations.
by A verified traveler
Posted 17 Jul 2024 on Hotels
It was a good spot for interlaken. Very accessible but away from busy area. If only the room has AC units during summer. Otherwise the stay is pleasant
Comment from Hotel Management
17 Jul 2024 by Jürg, Hotel Management
Thank you very much for your good rating.We consider installing AC when we do the next renovation works at our hostel.
by A verified traveler
Posted 11 Jul 2024
Ok
Comment from Hotel Management
17 Jul 2024 by Jürg, Hotel Management
Thank you for the stay and good rating
by A verified traveler
Posted 28 May 2024
Comment from Hotel Management
29 May 2024 by Jürg, Hotel Management
Thank you so much for your good rating. We are pleased to see that you had a nice stay and hope to welcome you again soon
by A verified traveler
Posted 15 May 2024
Clean room and convenient location. Building is a little old so the ceiling is noisy from people walking on the floor above.
Comment from Hotel Management
29 May 2024 by Jürg, Hotel Management
Thank you so much for your top rating. We are pleased to see that you had a nice stay and hope to welcome you again soon
