Ratings based on 442 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Dec 2024
Nice hotel close to the centre of Innsbruck. Large, well appointed rooms and excellent bathrooms. Lovely breakfast area with a good range of foods available for breakfast. The lack of a spa reduces this to an average hotel for the area. I was disappointed to find on arrival that the spa was closed and had been for some time. Had I known the spa was closed I would have chosen an alternative hotel.
by A verified traveler
Posted 16 Dec 2024
The hotel is lovely and the team is super friendly and happy to help. The room were warm and clean. I will probably add some water in the room and same decaf coffee but the rest was great!
There is also a very cozy bar and breakfast is great too!
by A verified traveler
Posted 10 Dec 2024
In the heart of the old city, easy access to Christmas Markets, city sights and funicular which provided a not to be missed vie of all of Innsbruck and the valley. Highly recommended.
Comment from Hotel Management
10 Dec 2024 by Your team from the Hotel Schwarzer Adler Innsbruc, Hotel Management
Dear Susan!A big ‘thank you’ for the nice review you wrote us after your stay at the Hotel Schwarzer Adler Innsbruck. It is a pleasure to read your kind words. Thank you very much!We are delighted that you were so happy with the location of the hotel and that you were able to discover some of Innsbruck's sights. Dear Susan, it would be a pleasure for us to convince you again of our Hotel Schwarzer Adler during your next stay in Innsbruck and we wish you all the best and a good time until then. With kind regards,
by A verified traveler
Posted 10 Dec 2024
It is centrally located everything is walkable distance from here. Very clean and quiet.
Comment from Hotel Management
10 Dec 2024 by Your team from the Hotel Schwarzer Adler Innsbruck, Hotel Management
Dear Rachit!A heartfelt ‘thank you’ for taking the time to write us this friendly review. It is an honour for us that you were able to enjoy your stay with us so much. We are delighted that we were able to impress you with the cleanliness of our hotel and are happy to pass on this kind review to our housekeeping team. We are also pleased to read that you liked the location of the hotel and we very much hope that you were able to experience some of Innsbruck's attractions. Dear Rachit, it would be our pleasure to welcome you to our Hotel Schwarzer Adler during your next stay in Innsbruck and we wish you a good time until then. With kind regards,
by A verified traveler
Posted 10 Dec 2024
Comment from Hotel Management
10 Dec 2024 by Your team from the Hotel Schwarzer Adler Innsbruc, Hotel Management
Dear Mia!Thank you very much for taking the time to rate us. Our aim is to provide our guests with a pleasant stay, so we are very pleased that we have succeeded in doing so. Dear Mia, it would be a pleasure for us to convince you again of our Hotel Schwarzer Adler during your next stay in Innsbruck and we wish you a wonderful time until then. With kind regards,
by A verified traveler
Posted 10 Dec 2024
Lovely hotel in Innsbruck, very friendly staff who made us feel super welcome. Room with the Mountain View was fantastic and looked beautiful. If coming back to Innsbruck this will definitely be the first hotel I will be looking to book!
Comment from Hotel Management
10 Dec 2024 by Your team from the Hotel Schwarzer Adler Innsbruck, Hotel Management
Dear Andrew!Thank you so much for taking the time to write us this fantastic review. Your kind words make us very pleased and we are happy to take them to heart. We are very pleased that you liked the room so much and that we were able to convince you of our team. It is important to us that every guest feels at home and so these kind words mean all the more to us. Dear Andrew, we would also be delighted if you could be won over by our Hotel Schwarzer Adler Innsbruck again on your next trip to Innsbruck and we wish you all the best and a wonderful time until then. With kind regards,
by A verified traveler
Posted 2 Dec 2024
Tolle Unterkunft mitten in Innsbruck, sehr zu empfehlen.
Comment from Hotel Management
3 Dec 2024 by Author, Hotel Management
Lieber Max!
Wir danken Ihnen herzlichst für Ihre freundliche Worte und die Zeit, welche Sie sich genommen haben, um uns diese Bewertung zu verfassen.
Es freut uns, dass wir Sie von unserem Hotel Schwarzer Adler Innsbruck rundum überzeugen konnten und Sie Ihren Aufenthalt bei uns genossen haben.
Lieber Max, es wäre uns eine Ehre Sie erneut bei uns im Hotel Schwarzer Adler Innsbruck, begrüßen zu dürfen und wir wünschen Ihnen bis dorthin eine gute Zeit.
Mit freundlichen Grüßen,
Ihr Team vom Hotel Schwarzer Adler Innsbruck
by A verified traveler from Maple Grove
Posted 28 Nov 2024
From reception, to the room, to breakfast, it was first class all the way!
Thank you!
Comment from Hotel Management
29 Nov 2024 by Author, Hotel Management
Dear Linda,
Thank you very much for taking the time to write us this sensational review. We really appreciate it.
We are delighted to read that you were so pleased with both the staff and the breakfast at the hotel and that we were able to fulfil all your requirements to your complete satisfaction.
Dear Linda, it would be an honour to welcome you back to our hotel at some point.
Until then, we wish you all the best and a wonderful time.
With best regards
Your team from the Hotel Schwarzer Adler in Innsbruck
by A verified traveler from Maple Grove
Posted 28 Nov 2024
The Adler was a beautiful hotel! The staff was very friendly and helpful. The breakfast was amazing!!! We would definitely stay here again!
Comment from Hotel Management
29 Nov 2024 by Author, Hotel Management
Dear guest,
Thank you for taking the time to write us this great review. We really appreciate it.
We are delighted to read that you were so pleased with both the breakfast and the hotel staff and that we were able to fulfil all your requirements to your complete satisfaction.
Dear guest, we would be honoured to welcome you back to our hotel at some point in the future.
Until then, we wish you all the best and a wonderful time.
With best regards
Your team from the Hotel Schwarzer Adler in Innsbruck
by A verified traveler from Breckenridge
Posted 21 Nov 2024
First, the location is excellent to walk around Innsbruck.
But the room I was in was so warm, it was almost unbearable- I had the thermostat all the way to the cold side, auto fan, and the room was just stagnant, way too warm to be in.
I thought I had added breakfast for a fee but it said breakfast was free - my bad, I thought it ended at 10:30 am for some reason but it ended at 10 am and when I arrived at 10:05 am there was absolutely no accommodating that.
It was an ok property, but not great. Walkable location is the best thing about it.
Comment from Hotel Management
23 Nov 2024 by Author, Hotel Management
Dear Samantha,
thank you very much for taking the time to write this review. We very much appreciate your opinion and will pass on your criticisms and try to implement them.
Dear Samantha, it would be a great pleasure for us to welcome you back soon.
Until then, we wish you all the best and a beautiful time.
With best regards,
Your team from the Hotel Schwarzer Adler in Innsbruck
