Ratings based on 826 Verified Reviews
4.5 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
6 Nov 2024 by HOTEL GRAUER BAER, Hotel Management
Thank you very much for your stay and your great review.We hope to welcome you again!
by A verified traveler from Spring Lake
Posted 29 Oct 2024
The front reception staff were extremely helpful in recommending activities and restaurants.
Comment from Hotel Management
5 Nov 2024 by HOTEL GRAUER BAER, Hotel Management
Thank you very much for your stay, we love to hear that our staff was so helpful.
by A verified traveler from Scranton
Posted 28 Sep 2024
The rooms were clean, staff friendly. Breakfast was very good. I had booked 3 rooms months ago, & one of our friend's received an upgrade to a spacious suite.
After enjoying biking in Innsbruck, the 6 in our group went to the rooftop hot tub at 4PM. Sadly, they don't fill it or turn on the steam rooms until 5PM! How disappointing.
Comment from Hotel Management
4 Oct 2024 by HOTEL GRAUER BAER, Hotel Management
Thank you very much for your stay and your time to write a review.We are glad to hear that you did enjoy your stay!
by A verified traveler
Posted 26 Aug 2024
Excellent stay - however the bedroom in the suite could do with airconditioning. Highly recommended!
Comment from Hotel Management
27 Aug 2024 by HOTEL GRAUER BAER, Hotel Management
Thank you very much for your stay and your time to rate our hotel.
by A verified traveler
Brilliant Hotel
Posted 23 Aug 2024 on HotelsThis was a great place to stay. Right in the heart of Innsbruck, with a lovely pool and jacuzzi, great buffet breakfast and friendly helpful staff.
Comment from Hotel Management
27 Aug 2024 by HOTEL GRAUER BAER, Hotel Management
Thank you very much for review. We are glad to hear that you did enjoy your stay and liked our buffet breakfast.
by A verified traveler
Posted 18 Aug 2024 on Hotels
First thing that we found out was lack of free parking, we had to use the city garage parking which was quite expensive. Then the rooms were very basic, for this price we expected something better. Bathroom situation was strange, sink by the door, separate from the bathroom.
Jacuzzi, pool etc were very nice with a great view. Although there were not many towels for the amount of guests using the amenities.
Breakfast was very nice with a great touch with Prosecco.
Overall we had a good experience but had higher expectations for this price.
Comment from Hotel Management
21 Aug 2024 by HOTEL GRAUER BAER, Hotel Management
Thank you very much for your stay and your review.We are glad to hear that you did enjoy your stay and hope to welcome you again soon.
by A verified traveler
Posted 15 Aug 2024
Gorgeous hotel in the centre of Innsbruck would highly recommend.
Comment from Hotel Management
21 Aug 2024 by HOTEL GRAUER BAER, Hotel Management
Thank you very much for your recent stay and your time to rate your experience in our hotel.Looking forward to welcome you again!
by A verified traveler
Posted 13 Aug 2024
Good location. Walkable to all attractions. Facilities/hospitality is just okay!
Comment from Hotel Management
14 Aug 2024 by HOTEL GRAUER BAER, Hotel Management
Thank you very much for your stay and your time to send us a feedback. We will improve our guest service accordingly.Looking forward to hopefully welcome you again!
by A verified traveler
Posted 7 Aug 2024 on Hotels
Comment from Hotel Management
8 Aug 2024 by HOTEL GRAUER BAER, Hotel Management
Thank you very much for your excellent review.Looking forward to welcome you again one day!
by A verified traveler from Huntington
Posted 27 Jul 2024
화장실에 샤워물이 흘러 카펫이 젓어 있었고 우리도 샤워할때 매우 조심 하며 샤워해도 물이
항상 흘렀습니다
Comment from Hotel Management
7 Aug 2024 by HOTEL GRAUER BAER, Hotel Management
Thank you very much for your review. We will check the shower drain in the mentioned room.Looking forward to welcome you again!
