Ratings based on 968 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Dec 2024
Clean and safe property— very nice and enjoyed my stay. The staff was welcoming and friendly
Comment from Hotel Management
10 Dec 2024 by Sebastian Wolak, Hotel Management
Dear Karen,Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our property clean and safe, and that our staff made a positive impression. We look forward to welcoming you back in the future.Best regardsSebastian Wolak, MAGeneral Manager
by A verified traveler
Posted 1 Dec 2024
Had a hard time finding the place as the street lighting in the area is woefully inadequate. Got to the hotel around 6pm and only one outdoor light was on. If it wasn't for google maps I might still be looking for it. Hotel and room feel like an office building with no soft lighting or furnishings. Room was clean and a decent size however. Underground parking was convenient but again, hard to find.
Hotel is a good 10-15 minute walk to anything and the area is near pitch black at night. The only good thing about the location is the tram stop across the street to take you up the mountain. Hotel was not overly expensive so I guess you get what you pay for.
Would not recommend this hotel. Spend a bit more money and stay somewhere else.
Comment from Hotel Management
2 Dec 2024 by Sebastian Wolak, Hotel Management
Dear Jeff,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely apologize for the challenges you experienced with the street lighting in the area, as well as the difficulty in locating our property. Your comments on the ambiance of the hotel are also duly noted; we strive to create a welcoming environment for our guests, and I regret that we fell short in this instance.I appreciate your positive remarks about the cleanliness and size of your room, as well as the convenience of our underground parking. Your insights regarding our location and its accessibility via public transport are valuable. We truly value your feedback, as it helps us to improve our services and facilities for future guests. Thank you once again for your comments, and we wish you safe travels in your future journeys.Best regardsSebastian Wolak, MAGeneral Manager
by A verified traveler
Posted 21 Nov 2024
This was our favourite hotel from our trip. It is about a 15 minute walk into the old town but it's through a lovely park along the river. The staff were really friendly and helpful and went above and beyond! Very cosy room especially in the winter!
Comment from Hotel Management
29 Nov 2024 by sebastian wolak, Hotel Management
Dear Jake,Thank you for your wonderful feedback! We are delighted to hear that you enjoyed your stay with us, especially the warm hospitality of our staff and the cozy ambiance of your room. We hope to welcome you back soon for another lovely experience.Best regardsSebastian Wolak, MAGeneral Manager
by A verified traveler
Posted 5 Nov 2024
Very nice place. Quiet with a beautiful view. Convenient if you are taking the cable car up the mountain. Unfortunately, it was closed for maintenance for about 3 weeks while we were there.
Comment from Hotel Management
17 Nov 2024 by Sebastian Wolak, Hotel Management
Dear Carla, Thank you for your positive review. We apologize for the inconvenience caused by the cable car maintenance. We hope to welcome you back soon to enjoy the beautiful view without any disruptions. Best regards, Sebastian Wolak, MA General Manager
by A verified traveler
Posted 24 Oct 2024
Comment from Hotel Management
31 Oct 2024 by Sebastian Wolak, Hotel Management
Dear Thorkell, Thank you for your positive rating. We appreciate your feedback. Best regards, Sebastian Wolak, MA General Manager
by A verified traveler
Posted 24 Oct 2024
The hotel was very clean. I also loved that the chairs were located right by the window and we could sit and look out at the mountain. Loved the location.
Comment from Hotel Management
31 Oct 2024 by Sebastian Wolak, Hotel Management
Dear Juanita, Thank you for your positive feedback on our cleanliness and mountain views. We are delighted that you enjoyed the location and the seating arrangement by the window. We hope to welcome you back soon. Best regards, Sebastian Wolak, MA General Manager
by A verified traveler
Posted 16 Oct 2024
Comment from Hotel Management
31 Oct 2024 by Sebastian Wolak, Hotel Management
Dear Simone, Thank you for your positive rating. We appreciate your feedback. Best regards, Sebastian Wolak, MA General Manager
by A verified traveler
Posted 15 Oct 2024
Nice location and facilities
Comment from Hotel Management
16 Oct 2024 by Sebastian Wolak, Hotel Management
Dear Jeongwoo, thank you for your positive feedback regarding our hotel's location and facilities. We are delighted that you enjoyed your stay with us. Looking forward to welcoming you back soon. Best regards,Sebastian Wolak, MAGeneral Manager
by A verified traveler
Posted 13 Oct 2024
Excellent service and facilities.
Comment from Hotel Management
16 Oct 2024 by Sebastian Wolak, Hotel Management
Dear Victoria, Thank you for your kind feedback regarding our excellent service and facilities. We are delighted that you enjoyed your stay at Austria Trend Hotel Congress Innsbruck. Best regards, Sebastian Wolak, MA General Manager
by A verified traveler
Posted 12 Oct 2024
Clean hotel in an upmarket area. Dining options near the hotel are few and the hotel restaurant has limited menu options.
Comment from Hotel Management
16 Oct 2024 by Sebastian Wolak, Hotel Management
Dear Kenneth, thank you for your feedback. We are glad you appreciated our cleanliness and location. We will take your comments about dining options into consideration for future improvements. Best regards, Sebastian Wolak, MA General Manager
