Ratings based on 261 Verified Reviews
4.8 Room cleanliness
4.9 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Dec 2024
Unique hotel with great friendly staff
by A verified traveler
Posted 23 Dec 2024
We had a great time at the Weisses Kreuz hotel. The staff were very friendly and helpful. The cocktail bar and the breakfast at the hotel was excellent. Rooms were on the smaller side but were still very comfortable. This was a beautiful hotel.
Comment from Hotel Management
23 Dec 2024 by Tobias - Altstadthotel Weisses Kreuz, Hotel Management
Thank you for taking the time to give us your feedback. We are delighted to hear that we were able to impress you with our service, our cocktail bar and our regional breakfast. We would be happy to welcome you back to Innsbruck. Best regards, Tobias and the entire team at the Altstadthotel Weisses Kreuz
by A verified traveler
Posted 14 Dec 2024
We had a lovely stay in the old town portion of Innsbruck. This hotel is right in the center of it all making it very convenient. It was quiet, adorable and very comfortable. The bar being open late was a nice touch, and I'd stay here again!
Comment from Hotel Management
15 Dec 2024 by Altstadthotel Weisses Kreuz, Hotel Management
Thank you for taking the time to give us your feedback. We are delighted to hear that we were able to impress you with our service. We would be happy to welcome you back to Innsbruck. Best regards, Ylenia and the entire team at the Altstadthotel Weisses Kreuz
by A verified traveler from College Station
Posted 12 Dec 2024
Amazing staff. Seriously, some of the nicest staff I have ever had in all my years of traveling. Very helpful and attentive. Rooms were immaculate. Best was as soft as a cloud. Very relaxing stay. Highly recommend this property.
They have a free breakfast in some instances, and a great bar on the top floor. Strangely enough it is the same floor as the reception. Amazing stay!
Comment from Hotel Management
12 Dec 2024 by Altstadthotel Weisses Kreuz, Hotel Management
Thank you very much for your positive review! We are delighted to hear that you enjoyed your stay at the Altstadthotel Weisses Kreuz in Innsbruck. It is our aim to provide our guests with an unforgettable stay and it is fantastic to hear that you were satisfied with our service, tasteful decor and central location. Your praise is a great motivation for our team to continue to provide first class service. We hope to welcome you back soon. Kind regards, Ylenia and the team at the Altstadthotel Weisses Kreuz.
by A verified traveler
Posted 11 Dec 2024
Great location. Hovever, our room had only a high window with hotel staff area overlooking us. Their light was always on with blinds open so we had to keep our blinds closed. Felt like a cell. Room was too hot, no matter what we tried. Unique to this room surely. Other rooms are surely just fine.
Comment from Hotel Management
11 Dec 2024 by Patrycja, Hotel Management
Thank you for your rating and your honest feedback.Our team is here for you around the clock and will certainly try to find the best solution for any issue. We would be delighted to welcome you back to our hotel and will certainly do everything we can to find a room that meets your expectations.
by A verified traveler
Posted 8 Dec 2024
This hotel is amazing. Location, staff, rooms and bar are beautiful.
Comment from Hotel Management
9 Dec 2024 by Patrycja, Hotel Management
Thank you very much for your positive review! We are delighted to hear that you enjoyed your stay at the Altstadthotel Weisses Kreuz in Innsbruck. It is our aim to provide our guests with an unforgettable stay and it is fantastic to hear that you were satisfied with our service, tasteful decor and central location. Your praise is a great motivation for our team to continue to provide first class service. We hope to welcome you back soon. Kind regards, Patrycja and the team at the Altstadthotel Weisses Kreuz.
by A verified traveler
Posted 5 Dec 2024
I couldn't wait to write this review. This hotel is AMAZING! Lovely decor, comfortable rooms, great restaurant/bar, convenient walking to everything (we were there during the Christmas Markets - highly recommend). Most of all though the STAFF was remarkable. Everyone was so very, very helpful and nice! They went above and beyond to make sure our stay was exceptional. Highly, highly recommend!
Comment from Hotel Management
5 Dec 2024 by Veronika, Hotel Management
How glad we are to receive such kind words from you, thank you so much! We always try our best to contribute in giving our guests the best experience possible, we are very pleased to hear that our guests do recognize and appreciate our efforts! We definitely hope to see you again in the near future, meanwhile all the best from Innsbruck! Kind regards, Veronika and the Weisses Kreuz team
by A verified traveler
Posted 23 Nov 2024
Excellent hotel
Comment from Hotel Management
24 Nov 2024 by Ylenia, Hotel Management
Thank you for taking the time to give us your feedback. We are delighted to hear that we were able to impress you with our service. We would be happy to welcome you back to Innsbruck. Best regards, Ylenia and the entire team at the Altstadthotel Weisses Kreuz
by A verified traveler from Miller Place
Posted 21 Oct 2024
Rooms were small breakfast was excellent !
Comment from Hotel Management
21 Oct 2024 by Altstadthotel Weisses Kreuz, Hotel Management
Thank you for taking the time for a feedback. Since our hotel is located in a building from 1465 we had to go with the original rooms and their capacity. Due to this some rooms are smaller than others. We are happy to help you with finding the perfect room for you next stay with us. Kind regards, Ylenia and the Weisses Kreuz team
by A verified traveler
Posted 14 Oct 2024
Beautiful old yet modern hotel right in the pedestrian area of Innsbruck. Check in was easy, even a welcome drink (beer) was offered! Room was very modern with a balcony. Modern fixtures, bed was superb. Easy walking to shops and restaurants. As with many European hotels, had to a walk a few blocks to parking.
Comment from Hotel Management
19 Oct 2024 by Ylenia, Hotel Management
Thank you very much for your great review and positive feedback! We are very pleased to hear that you not only liked the renovation of our hotel, but also our unique location. We will be happy to pass on your praise for the efforts of our staff. It would be our pleasure to welcome you back to the Altstadthotel Weisses Kreuz in Innsbruck soon. Best regards, Ylenia and the whole team.
