Ratings based on 981 Verified Reviews

4.5 out of 5
85% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 3 Nov 2024
Comment from Hotel Management
10 Nov 2024 by Author, Hotel Management
Lieber Daniel, vielen Dank für die großartige Bewertung und die 100%! Es freut uns sehr, dass Sie Ihren Aufenthalt so positiv erlebt haben. Ihr Feedback ist für uns eine große Motivation und bestätigt, dass wir auf dem richtigen Weg sind. Wir freuen uns darauf, Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen, Fabian Böglmüller Assistant Front Office Manager
5 out of 5
by A verified traveler

Posted 22 Oct 2024
Comment from Hotel Management
27 Oct 2024 by Author, Hotel Management
Lieber Daniel, herzlichen Dank für Ihre perfekte Bewertung von 100%! Wir freuen uns sehr, dass Sie rundum zufrieden waren und einen großartigen Aufenthalt bei uns hatten. Ihr positives Feedback ist eine wunderbare Motivation für unser gesamtes Team. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Herzliche Grüße, Fabian Böglmüller Assistant Front Office Manager
5 out of 5
by A verified traveler

Posted 22 Oct 2024
Everything was great. Breathtaking views! Upgraded room to free bottle of water and sparkling wine. Thank you
Comment from Hotel Management
26 Oct 2024 by Author, Hotel Management
Dear Karam, thank you for your fantastic feedback! We’re thrilled to hear that everything was great during your stay and that you enjoyed the breathtaking views. It’s wonderful that you appreciated the room upgrade and the complimentary bottle of water and sparkling wine. Your kind words mean a lot to us! We look forward to welcoming you back for another amazing experience. Warm regards, Fabian Böglmüller Assistant Front Office Manager
5 out of 5
by A verified traveler

Posted 18 Oct 2024
Comment from Hotel Management
20 Oct 2024 by Author, Hotel Management
Dear Matteo, Thank you so much for your fantastic feedback! We are thrilled to hear that you rated the condition of our hotel, cleanliness, and service with such high marks. Your satisfaction is our top priority, and it’s wonderful to know we met your expectations. We look forward to welcoming you back to ADLERS Hotel Innsbruck in the future! Best regards, Paola Crespi GM Assistant
4 out of 5
by A verified traveler from Goicoechea

Posted 15 Oct 2024
Staff was really nice! The hotel is close to train station. Is a really nice option
Comment from Hotel Management
20 Oct 2024 by Author, Hotel Management
Dear Celso, Thank you for your wonderful feedback! We’re thrilled to hear that you enjoyed your stay and found our staff to be friendly and accommodating. It's great to know you appreciated our convenient location near the train station as well. We strive to maintain high standards of cleanliness and service, and we're glad that our efforts were recognized. We hope to welcome you back for another stay in the future! Best regards, Paola Crespi GM Assistant
5 out of 5
by A verified traveler

Posted 11 Oct 2024
Location is great. Views from the rooms are breathtaking .
Comment from Hotel Management
13 Oct 2024 by Author, Hotel Management
Dear Steve, thank you for your wonderful review! We’re thrilled to hear that you enjoyed our great location and the breathtaking views from your room. Your feedback is greatly appreciated, and we look forward to welcoming you back for another memorable stay! Best regards, Fabian Böglmüller Assistant Front Office Manager
5 out of 5
by A verified traveler from Lakewood

Posted 9 Oct 2024
Comment from Hotel Management
13 Oct 2024 by Author, Hotel Management
Lieber Thomas, vielen Dank für Ihre tolle Bewertung! Wir freuen uns sehr über Ihre 100%ige Zufriedenheit. Ihr Lob bedeutet uns viel, und wir freuen uns darauf, Sie bald wieder bei uns willkommen zu heißen. Mit freundlichen Grüßen, Fabian Böglmüller Assistant Front Office Manager
5 out of 5
by A verified traveler

Posted 8 Oct 2024
Steven the receptionist was really helpful, went out of his way to help me with my proposal, and he’s knowledge of places is amazing. Thanks allot Steven!
Comment from Hotel Management
13 Oct 2024 by Author, Hotel Management
Dear Adnan, thank you for your wonderful review! We're delighted to hear that Steven was able to assist you with your proposal and that his knowledge of the area made your experience even better. We'll be sure to pass along your kind words to him—he'll be thrilled to hear them! We hope to welcome you back for more memorable moments. Best regards, Fabian Böglmüller Assistant Front Office Manager
2 out of 5
by A verified traveler

Posted 4 Oct 2024
This is not 4 stars hotel
Comment from Hotel Management
12 Oct 2024 by Author, Hotel Management
Dear Waddah, Thank you for your review. We apologize that your stay didn’t meet expectations. Your feedback on the hotel's condition, cleanliness, and service is important, and we will work on improving these areas. We hope to welcome you back in the future and provide a better experience. Kind regards, Paola Crespi GM Assistant
5 out of 5
by A verified traveler

Posted 28 Sep 2024
Lovely hotel. They provided a bottle of sparkling wine in our room as a VIP benefit. The view from our room was incredible beyond words. They also have a sauna and steam room which we utilized.
Comment from Hotel Management
29 Sep 2024 by Author, Hotel Management
Dear Daniel, thank you for your kind review! We’re thrilled to hear that you enjoyed your stay and appreciated the VIP touch with the bottle of sparkling wine. It’s wonderful to know that the view from your room left such a lasting impression and that you made use of our sauna and steam room facilities. We truly appreciate your feedback and look forward to welcoming you back for another great experience. Best regards, Fabian Böglmüller Assistant Front Office Manager
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