Ratings based on 978 Verified Reviews
4.3 Room cleanliness
4.5 Service & staff
3.7 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2024
First class Hotel,surperb staff
Comment from Hotel Management
22 Nov 2024 by Péter Vezekényi, Hotel Management
Dear Paul,Thanks a million for this excellent ratings and kind words shared about your Charm Hotel holiday!We’re thrilled to hear that you found our place to be first-class and that our staff made such a positive impression during your stay.Our team works hard to ensure every guest has a memorable experience, and it’s wonderful to know that their efforts helped make your visit special. Your feedback inspires us to keep delivering the highest level of service.We look forward to welcoming you back for another superb stay in the future!Best regards,Péter VezekényiGeneral Manager
by A verified traveler
Posted 31 Oct 2024
by A verified traveler
Posted 25 Oct 2024
by A verified traveler from Halifax
Posted 24 Oct 2024
by A verified traveler from Temecula
Posted 14 Oct 2024
The room seemed to get either really cold or really warm. We had difficulty controlling the temperature.
Comment from Hotel Management
18 Oct 2024 by Péter Vezekényi, Hotel Management
Dear Jan,Greetings from the Charm Hotel Budapest! We are grateful for the excellent points given, that in itself is a great compliment!However, I am very sorry that your room’s temperature was not optimal for you. I appreciate you bringing it now to our attention, however I regret that you did not have the opportunity to report this during your stay, as we would have certainly looked on the settings. If adjustments were not possible, we would have gone the extra mile to ensure your greater satisfaction.We look forward to welcoming you back, we would do our very best to make your next stay much more enjoyable. Thank you for your support. Best regards,Péter VezekényiGeneral Manager
by A verified traveler from Horsham
Posted 10 Oct 2024
We did not get a room upgrade but we were given a very nice bottle of red win, the check in was very nice and friendly. We were given great assistance during our stay and the receptionist was very help organising g a taxi to the sirport
Comment from Hotel Management
18 Oct 2024 by Péter Vezekényi, Hotel Management
Dear Francis,Thank you for your recent stay with us and for sharing your Charm Hotel experience! Please note that we only have standard rooms, so an upgrade is not an option. However, we are happy to accommodate various preferences, such as room view, floor level, or distance from the elevator, if you let us know and if availability allows.I am so glad to hear that you enjoyed the thoughtful gesture of the red wine and found the check-in process to be friendly and welcoming. It is wonderful to know that our team provided you with great assistance throughout your stay, especially with organizing your airport transfer. I will be sure to pass along your kind words to the Front Desk team.We appreciate your feedback and look forward to welcoming you back in the future for another great visit!Best regards,Péter VezekényiGeneral Manager
by A verified traveler
Posted 5 Oct 2024
Everything is good except the room is too small
Comment from Hotel Management
9 Oct 2024 by Péter Vezekényi, Hotel Management
Dear Jing,First of all, thank you for your Charm Hotel stay and for your nice review shared.It is encouraging to learn that apart from the compact room size every aspect of your hotel visit were to your great satisfaction! We aim to provide a spotless accommodation with all comfort and some extras, that well compensate the modest room size. Thank you for your recommendation. We very much look forward to welcoming you back.Best regards,Péter VezekényiGeneral Manager
by A verified traveler
Posted 30 Sep 2024
Hotel is spotless and the staff are really friendly and helpful. Location was great would definitely stay again.
Comment from Hotel Management
9 Oct 2024 by Péter Vezekényi, Hotel Management
Dear Karen,Thank you so much for taking the time to share your wonderful feedback about Charm Hotel Budapest!I am delighted to hear that you enjoyed your stay and found the hotel to be spotless and our location added to your overall experience. Our team takes great pride in providing a warm and welcoming experience, so it is heartening to know that you were so content with our friendly staff.We would be thrilled to welcome you back in the future, and we look forward to making your next stay just as enjoyable.Best regards,Péter VezekényiGeneral Manager
by A verified traveler
Posted 29 Sep 2024
by A verified traveler
Posted 22 Sep 2024
Lovely little hotel which offered great access to sightseeing, transport and food. Only main issue was a singular pillow and no complementary water but this is a pretty mundane issue.
Comment from Hotel Management
27 Sep 2024 by Péter Vezekényi, Hotel Management
Dear James,Thank you so much for choosing to stay with us and for sharing your sincere feedback including both the ups and downs of your visit.On the one hand, I am so glad to hear that you enjoyed your stay with us and appreciated the convenient access to sightseeing, transport, and dining options.On the other hand, I was sorry to read about your concerns shared. We have a nice pillow menu, it is a pity that you did not have the chance to share your concern on the spot. Additionally, let me inform you that in Hungary, we are blessed with high quality drinkable tap water, we all drink it regularly. We think providing other benefits, like the complimentary in-room coffee/tea making facilities are more favourable than the free daily water. Thank you for your understanding and happy that these minor issues did not affect your overall good impression.We hope to welcome you back soon for an even more enjoyable stay.Best regards,Péter VezekényiGeneral Manager
