Ratings based on 901 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from East York
Posted 30 Dec 2024
Not worth the money. Would stay elsewhere next time. Restaurant is very expensive with mediocre food
by A verified traveler
Housekeeping is Questionable
Posted 1 Oct 2024 on HotelsDefinitely not a 4 star hotel! Positive was the staff was friendly, breakfast was good and the gym/sauna area was beautiful. Location great right by the lake with walking paths and restaurants.
Negative, cleanliness was the biggest issue. Our bathroom did not look cleaned up upon arrival. Someone's razor with hair in it was left in our shower. I asked my room to be cleaned, was gone for over 4 hours and it was not done when I returned. I then asked for clean towels in lieu of a cleaning and they were never delivered until I asked a second time. Lamps and corners were dusty and some even had cobwebs. Bed seemed clean, but clearly there is no attention to detail in the cleaning.
The property was also very dated looking and not like the photos.
Will not stay here again.
Comment from Hotel Management
11 Oct 2024 by General Manager, Hotel Management
Dear Bradley,Thank you for taking the time to send us your feedback.We appreciate your kind words about our staff, breakfast, gym and sauna, and lakeside location. However, we sincerely apologise for the cleanliness issues you experienced during your stay. This is not the standard we strive for and we will raise your concerns with our housekeeping team to ensure improvements are made. Your experience is important to us and we hope you will give us the opportunity to welcome you back in the future for an improved stay.Please do not hesitate to contact us. We want to improve your experience.Kind regards,Patricia Nilsson, General Manager
by A verified traveler from Rehovot
Posted 24 Sep 2024
Very nice result. Amazing sauna. Quite, walkable to the lake.
Comment from Hotel Management
24 Sep 2024 by General Manager, Hotel Management
Dear Tal, Thank you for your kind review.We are delighted that your stay with us met your expectations and that you enjoyed our sauna and quiet location.We look forward to welcoming you again soon. Best regards,Patricia Nilsson, General Manager
by A verified traveler
Posted 17 Sep 2024 on Hotels
Friendly staff
Comment from Hotel Management
17 Sep 2024 by Patricia Nilsson,
General Manager, Hotel Management
Dear Martin, Thank you very much for your kind review of your recent stay.We are delighted to read that you enjoyed your stay with us. We are pleased that you highlighted the friendliness of our team.We look forward to seeing you again soon.Best regards,Patricia Nilsson, General Manager
by A verified traveler
Posted 16 Jun 2024 on Hotels
Good hotel next to a beautiful lake to walk around. Onl pne point is that the restaurant was closed and the pop up restaulrant was in a marquee tent. Breakfast was lovely but it would have been good to know this was the case.
Comment from Hotel Management
24 Jun 2024 by Antwort, Hotel Management
Dear Toby,Thank you for taking the time to give us your feedback. We are pleased to hear that you enjoyed the location of our hotel and had a lovely breakfast experience.We apologize for any inconvenience caused by the temporary closure of our restaurant and the use of the pop-up restaurant in the tent. We understand that this was not the dining experience you were expecting and regret any disappointment this may have caused.Our restaurant is currently closed due to essential renovations to our ventilation system. We are working diligently to complete these improvements as soon as possible. We hope to have the opportunity to welcome you back once the renovations are complete so that we can provide you with a dining experience that meets our highest standards.Best regards,Patricia NilssonGeneral Manager
by A verified traveler
Posted 10 May 2024 on Travelocity
We truly enjoyed our stay here. It is a very convenient location, walkable to everything, yet very quiet and peaceful. Very clean with a wonderful staff. We couldn’t have asked for more.
Comment from Hotel Management
14 May 2024 by Antwort, Hotel Management
Dear Marcia,Thank you for your glowing review. We're delighted to hear that you enjoyed your stay with us. It's fantastic to know that you found our location convenient, with everything within walking distance, yet peaceful and quiet. Our dedicated team takes great pride in maintaining a high standard of cleanliness and your kind words about our staff are greatly appreciated. We look forward to welcoming you again in the future.Best regards,Patricia NilssonGeneral Manager
by A verified traveler
Posted 12 Apr 2024
Very comfortable rooms. We loved peaceful location - near the Aasee lake, with greenery around. A pleasant 20-minute walk into the town centre.
The staff were very friendly & helpful, especially Agnes on the front desk, for whom nothing was too much trouble.
Great breakfast selection, including eggs cooked to order, & lovely range of breads.
The bar was OK but rather lacking in atmosphere, especially for a late-evening drink.
Comment from Hotel Management
7 May 2024 by Patricia Nilsson, General Manager, Hotel Management
Dear Judith, We would like to thank you for your review of your recent experience at our hotel.We are pleased to hear that you found the rooms comfortable. We regret that the atmosphere in our bar did not quite meet your expectations. While we strive to create a welcoming and relaxing environment for all our guests, we understand that there is always room for improvement and will take your comments into consideration.Your kind words about the extensive breakfast selection are much appreciated and it's wonderful to know that it started your day on a high note. It's our pleasure to offer a variety of culinary options to suit all of our guests' preferences.We're thrilled that our staff, especially Agnes, made a positive impression on you with their friendliness and helpfulness. We'll be sure to pass on your kind words to her.We hope to see you again soon.Best wishes,Patricia Nilsson, General Manager
by A verified traveler
Great Hotel in Munster.
Posted 18 Jan 2024 on HotelsAmazing Hotel. Close to awesome shops and the Hotel food and customer service was awesome. We will stay here for now on.
Comment from Hotel Management
24 Jan 2024 by Patricia Nilsson, General Manager, Hotel Management
Dear Miryam,Thank you for your kind review.We're delighted to hear that our central location provided you with convenient access to excellent shopping facilities. It's also gratifying to know that our culinary offerings and customer service met your high expectations, as we pride ourselves on our varied and quality F&B options, as well as our attentive staff. We're delighted that these aspects contributed to a memorable stay for you.We look forward to welcoming you again in the future.Best regards,Patricia Nilsson, General Manager
by A verified traveler from North Plains
Posted 26 Nov 2023 on Travelocity
Very nice hotel with clean rooms and attentive staff. It’s a bit of a hike from the city proper, and the on site restaurant is pretty pricey, especially compared to the area.
Only major gripe is that there are not “laundry facilities” as listen in the hotel amenities. There is a laundry SERVICE at ridiculous prices.
Comment from Hotel Management
30 Nov 2023 by Antwort, Hotel Management
Dear Corey,Thank you for taking the time to provide us with feedback on your recent stay at the Mövenpick Hotel Münster. We are delighted to hear that you found our hotel very pleasant, with clean rooms and attentive staff. Your positive comments are very much appreciated.We are sorry to hear that the distance from the city centre and the price of our on-site restaurant did not fully meet your expectations. We also apologise for any confusion regarding the laundry facilities. We appreciate your honest feedback and hope that, despite the concerns raised, you had an overall enjoyable stay. Should your travels bring you back to our area, we would be delighted to welcome you again.Thank you for choosing our hotel and we wish you safe and pleasant travels.Best regards,Patricia NilssonGeneral Manager
by A verified traveler
Posted 23 Oct 2023
Good restaurant for breakfast and dinner! Nice and comfortable rooms!
Comment from Hotel Management
24 Oct 2023 by Antwort, Hotel Management
Dear Guest,Thank you for taking the time to share your thoughts with us. We are delighted to hear that you had a great experience in our restaurant and found our rooms comfortable during your visit.At the Mövenpick Hotel Münster, we strive to provide our guests with the best possible service and it's always rewarding to receive positive feedback. We appreciate your support and look forward to welcoming you again in the future. Kind regards,Patricia NilssonGeneral Manager
